Seaview Capsule Hotel — Hotel in Borneo

I don't usually write reviews but this place has been exceptionally awful so I feel I have to. Hostel world doesn't allow enough characters for a review to vent my disappointment...||Do not waste your time staying here!||1) The staff are incredibly rude and unhelpful with the exception of one lady who unfortunately I can't remember the name of. ||2) Half of the stuff is broken. My capsule wouldn't lock and my locker was broken too (along with half the lockers in the whole Hostel). I asked at reception if I could be given a different locker or for them to fix my capsule as I needed to be able to lock my things away. The girl at reception genuinely laughed at me and said it would be fine. Ok, so you'll take responsibility if my things go missing then?! After I pushed and pushed she eventually moved me to a different capsule. ||3) they advertise that you can borrow a towel. On the first night I managed to get one but in the morning it had been taken (presumably by staff to do washing). I asked for another and the same girl behind reception laughed and said they didn't have any. Helpful. Don't take the towel I initially borrowed then...|They also don't even bother apologise. They just look at you and laugh and smile like you're an idiot. |I asked again on my last morning for a towel and again I get laughed at and told they have none. Again, very helpful. |Don't offer a service that you cannot deliver.||4) it is SO noisy. The capsules block out zero sound. Every time someone opens their door in a capsule around you, you will be woken up! They're very loud. And just general noise in the morning from people walking about and talking will wake you.||5) the staff are basically useless. It's a bunch of youngish girls who sit around on their phones playing loud music or films. They don't greet you when you arrive. They are not behind the desk half the time. |This morning I stood at reception for two minutes before the girl raised her head and looked at me to help. She literally just sat there with her other staff mate ignoring me. I was baffled. ||Basically it is a waste of time staying here. The staff are the rudest I have ever come across. The Wi-Fi is awful. The common area has zero atmosphere. The breakfast is rubbish. The capsules are noisy....

I don't usually write reviews but this place has been exceptionally awful so I feel I have to. Hostel world doesn't allow enough characters for a review to vent my disappointment...||Do not waste your time staying here!||1) The staff are incredibly rude and unhelpful with the exception of one lady who unfortunately I can't remember the name of. ||2) Half of the stuff is broken. My capsule wouldn't lock and my locker was broken too (along with half the lockers in the whole Hostel). I asked at reception if I could be given a different locker or for them to fix my capsule as I needed to be able to lock my things away. The girl at reception genuinely laughed at me and said it would be fine. Ok, so you'll take responsibility if my things go missing then?! After I pushed and pushed she eventually moved me to a different capsule. ||3) they advertise that you can borrow a towel. On the first night I managed to get one but in the morning it had been taken (presumably by staff to do washing). I asked for another and the same girl behind reception laughed and said they didn't have any. Helpful. Don't take the towel I initially borrowed then...|They also don't even bother apologise. They just look at you and laugh and smile like you're an idiot. |I asked again on my last morning for a towel and again I get laughed at and told they have none. Again, very helpful. |Don't offer a service that you cannot deliver.||4) it is SO noisy. The capsules block out zero sound. Every time someone opens their door in a capsule around you, you will be woken up! They're very loud. And just general noise in the morning from people walking about and talking will wake you.||5) the staff are basically useless. It's a bunch of youngish girls who sit around on their phones playing loud music or films. They don't greet you when you arrive. They are not behind the desk half the time. |This morning I stood at reception for two minutes before the girl raised her head and looked at me to help. She literally just sat there with her other staff mate ignoring me. I was baffled. ||Basically it is a waste of time staying here. The staff are the rudest I have ever come across. The Wi-Fi is awful. The common area has zero atmosphere. The breakfast is rubbish. The capsules are noisy....

a) Amazing location and view: ||-Sea in the horizon with splendid sunset.||-1.8km (~ 15-20 minutes walk from jessleton point: Harbour for all water sports and island tours)||- City market at a stone's throw||||b) Inadequate breakfast: Breakfast offered is same all days : Bread (access to toaster) and coffee.||||c) Room service: Each room has 8 capsules. Each capsule serves a space capsule size room for 1 person/ 1 couple. Price & size of capsule would vary dependent on the latter. It has a TV option but it is pretty useless unless you would want to watch a korean movie/series. No locker rooms available which was a disappointment. Carry your own towels as they charge around 3RM for it.||||d) Spick and span : The place is perfectly in order and forbids outside footwear to be taken to rooms. They provide pair of flipflops to be used through the hostel. ||||e) Genial Staff/host: The staff is very helpful and available 24*7. They would be happy to assist you with information on tour packages, rental services & advise on transportation modes. ||||When we stayed a two person size capsule was at 101RM+ taxes.||Tax was 10% in 2018||||There is a similar theme hostel right adjacent to it which is much better in experience and food and relatively cheaper by around 20...