Tien Hotel George Town — Hotel in George Town

Loved this unassuming little hotel residence!||||Location: Along Chulia Street, next door to two great Nyonya cafes: Moh Teng Pheow Nyonya Koay & Canteen known for its Nyonya kuihs, and Yee Keng Cafe, known for its combination of Nyonya and Hainanese food. Family Mart and other convenience stores are just a walk away, as are the famous bars and restaurants along Love Lane and Chulia Street. Hawker food choices are also all within walking distance. ||||Rooms / Facilities: The modern and beautifully designed rooms are very comfortable, snug, and functional. The bed was very comfortable and as I was upgraded to a king room it felt super luxurious and decadent. It's the first time I have been in rooms fully kitted with Samsung curved screens so my viewing experience was very enjoyable. ||||The 3rd floor was incredibly peaceful. Sometimes, I could hear the music from the nearby bars, but once I switched on the TV, I was in my world. I liked that the TVs were smart and you could access the internet or your networks such as Netflix or even wetv in addition to the local TV and radio channels available. The room was also fitted with a hairdryer and ample sockets for electrical items.|| ||Tien provided unlimited brewed coffee and tea at their pantry on the second floor. There is also a huge fridge on the second floor where I was able to store some food and drinks and cutlery and plates for your use. I did not get a chance to try out the mini-plunge pool which together with the rest of the rooftop is accessible 24 hrs. Every now and then I loved being able to pop out and take in the fresh air, and check the weather and temperature before I decided to step out. I enjoyed having my lunch in the dining area on the 2nd floor just before checking out. ||||Redho, the manager, was very hospitable, made me a welcome drink, and showed me to my room, helping me with my luggage, even though I arrived after 11 pm. He also reached out to me to check if everything was ok and on my checkout times. ||||Parking: For those with their cars, the premise does not have parking. Nevertheless, there is an alley just next door where public parking can be arranged for RM8/day and someone is watching over the cars throughout the day and the night. ||||Something to note: the residence is a two-floor premise, with rooms on the 2nd and 3rd floor. If you do not like to walk upstairs or if you have a lot of luggage, then this may be a challenge or you should pick rooms on the 2nd floor. As hot water, coffee, tea, and fridge facilities are in the pantry, these are not provided in the rooms so you would need to pop down for refills or pack a thermos with you (which I did). Cups, plates, and cutlery are provided which I could bring back to the...

We booked this Hotel in April 2023 via Hotels.com which is part of Expedia for Three Nights Feb 13th to 16th.|After travelling for close to 17 hours we arrived at the Hotel at 12:45pm, desperate to relax after travelling for so long.|We handed over our Passports and I handed over the booking on the app on my phone.|After searching for 10 minutes or so the receptionist said she couldn't find our Booking.|She then said that they don't deal with Hotel.com there, only Expedia and Booking.com.|I pointed out that Hotel.com are part of Expedia and she eventually found our Booking.|She then said that the Hotel was fully booked even though I had a booking and already paid for my booking.|I asked what were we suppose to do for a Room for the Night?|She tried phoning round various Sister Hotels but told us they were fully booked as well.|I went onto Expedia and managed to book a different Hotel close by for the Night.|We asked if we would get the other two nights at the Hotel.|The receptionist said that there was space for the 14th checking out on 16th and that we could come back tomorrow and we would get the remaining days of our Booking and refunded for the Night we missed on our Booking.|We returned back at 5pm the Next day to find someone different at Reception.|They had problems finding our Booking and after spending over 20 mins at reception we eventually got into our Room.|Room Number 204.|We headed out for the Evening and returned at 10:30pm to be met by a different receptionist who claimed that we shouldn't be in Room 204 because it was booked for someone else.|We showed the receptionist our Booking and he phoned and spoke to the Hotel Manager.|The receptionist claimed that we shouldn't be staying there and that Expedia had cancelled our Booking (Which was untrue).|There was a Couple waiting at reception for our Room.|We unwilling to move from our Room as we had paid for Booking there and had already been mucked about.|Eventually after speaking to the Manager we were allowed to stay in our Room and the other couple were moved to a Sister Hotel Free of Charge.|The whole experience really started our Holiday on a very Sour Note and was very stressful and also made us concerned that we would have further issues on other Hotels we had booked.|When we checked we also had issues as well.|To date we have not received a apology or a Refund for our missed Night.|Apart from all this the Room is clean and comfy, great location BUT would I use...

The hotel location is right on the hot spot of Georgetown. But it goes with noise at night until 2am. So if you plan to be partying at night it's ideal and walking distance to Love Lane and all Georgetown touristic areas.But if you wish to sleep and relax after midnight definitely not the right hotel for you.The room was OK in terms of size but a lot of mosquitoes coming from the bathroom drain. I've killed at least 50 of them thanks to a mosquito raquet 🤣 The tip is to close the bathroom curtains so they don't get in the bedroom. Humidity in the room had the paint peeling off.For the price I don't think the room quality was enough. Specially for the humidity and mosquitoes combination.The breakfast menu was not available but you can easily go down the street and eat at ease or order with the application grab. No bar available in the hotel.The shared areas are clean. Loved that you have to take off your shoes at the entrance.There are stairs to get into the hotel but they help you with your luggage. The first time you arrive you need to ring the bell for them to come open for you. Small door not easy to spot at first. I suggest to the hotel to stick the name directly on the door at eye level and big to avoid confusion. I've uploaded a picture of the door for you to not get lost.After you check in they will give you the door code so easy for you to get by.Staff has been helpful when asked but not interacting or giving you suggestion or asking you how things are going.I've rated cleanness average because there was a lot of hair in the bathroom when I arrived. Had to literally take it off during 5 minutes. Thick long hair... Not sure how they didn't spot it.Apart of that they were cleaning all right the rest of the stay.Internet was not easy to get when in the room but in common areas or close to the door of the room works better. Don't save on a sim card and buy at the airport for having internet at all times on your phone. Will help you with maps and outside anyway.The taxi from the airport was very convenient only 30 minutes and I ordered with grab came within 5 minutes.Hope this...