Ceylonz Suites by MyKey Global — Hotel in Kuala Lumpur

My recent stay at Ceylonz Suites by MyKey Global in Kuala Lumpur was a generally positive experience, though it had its share of highs and lows. The apartment itself was a highlight – clean, comfortable, and boasting fantastic views. However, some basic information about the facilities, like laundry services and how to operate the washrooms, would have been a welcome addition in the room. We managed to figure things out, but it would have saved us some time and hassle.||||The pool and bar area were definite pluses, offering a great vibe and staffed by friendly and efficient bartenders. The gym was well-equipped, though the addition of some yoga mats would be a nice touch. I appreciated the building's design, incorporating lovely pocket gardens on various floors, a fantastic rooftop garden, and a well-designed co-working space. These thoughtful additions created a pleasant atmosphere.||||Unfortunately, the foyer was a different story. It often felt chaotic and unwelcoming, a stark contrast to the rest of the building. The lift situation was also frustrating. With 6 lifts serving 37/38 floors, wait times could be excessive, sometimes reaching up to five minutes.||||The location is a definite advantage, especially for nature lovers. Being right across from the eco-park was wonderful, and it was easy to walk to many attractions or grab a ride. However, the breakfast experience was disappointing, despite the attractive setting. We also had dinner once, and while the duck risotto was quite good, I wouldn't rush back for the other options.||||Our room had its pros and cons. The mattresses were firm and comfortable, the smart TV and Wi-Fi were excellent, but the shower lacked a screen or curtain, leading to a constantly wet bathroom floor, which was quite uncomfortable.||||Overall, my stay at Ceylonz Suites was decent. For the price, it offered reasonable value. While there were some notable drawbacks, particularly the lifts and the breakfast, the comfortable apartment, great views, and excellent location made it a worthwhile stay. I would recommend it with the caveat that potential guests should be aware of...

I recently stayed at Ceylonz for two nights, and overall, the facilities and room were satisfactory. However, my experience with the front desk staff unfortunately overshadowed what could have been an enjoyable stay.

Upon check-in for my first room, I was informed that the deposit was 100 MYR per night, and I paid a total of 200 MYR accordingly. The following day, when checking in for a second room (which I had mistakenly booked), I was asked for a deposit of 200 MYR. I sought clarification, as the information I received previously had been different, and I had only prepared 100 MYR in cash. Since Indonesian banks now support cashless payments almost everywhere in Malaysia, I did not prepare too much cash on hand for my trip. As this was also my last day in Kuala Lumpur, I had limited cash left.

I asked if it would be possible to pay 100 MYR in cash and the remainder by card. Instead of providing assistance, the staff member responded in a dismissive and unprofessional manner, without eye contact, simply pointing towards the ATM while continuing to look at his computer. Unfortunately, my card did not work with the available ATM, and I had to go out of my way to find another machine nearby, which was inconvenient.

While I understand that miscommunication can happen, what was truly disappointing was the attitude of the staff. His manner was curt, unhelpful, and lacked the basic courtesy expected in hospitality. Later, when I reported that the air conditioner in my room was leaking, he once again gave no response and continued to ignore me.

This experience occurred with a male staff member on the night of 20th September. I strongly believe that better staff training in communication and service is needed, as the behavior I encountered was far below professional standards.

In summary, while the property itself is comfortable, the poor service from this particular staff member left a negative impression and significantly affected the quality of my stay. I sincerely hope management will take this feedback seriously to ensure a higher standard of hospitality...

The most terrible experience I havent met in whole life.

Before I book the hotel, I clearly ask the opening time of swimming pool, and your staff did not mention there is any upcoming maintenance. Secondly, your staff told me that there is free luggage storage service.

However, when I arrived the hotel in the afternoon on 7 April 2023, your staff charged me RM5 for one luggage, which is totally different from what you told me before. I sent 5 emails to the hotel and ask for refund, they never reply to my emails.

The most terrible thing is I received your email notice around 16:00 (on 7 April), and told us that the swimming pool is not available from 4 April to 11 April. You should inform customer before maintenance or at least on the start date of maintenance, but not on the check-in date. We have no choice but to stay at your hotel. In my whole stay, we cannot enjoy swimming pool. Your hotel price is not cheap, other hotel without infinity pool only charges half price of your hotel price, the only reason we are willing to pay more to choose your hotel is because of infinity pool.

Another important thing is your reception staff was very rude. He requested me to pay the tax, I asked him why, he scolded me and did not explain the details, just request me to pay. And staff did not help us to get the luggage from the luggage room, he asked us to go to the luggage room to get it. It means no staff to cross check whether the customer has collected the correct luggage, it has serious security issue. And staff did not introduce room information to us including Wi-Fi information, breakfast arrangement, check out time etc. he asked us to pay deposit but did not give us any invoice.

I am totally disappointed. Very terrible, please do not...