Mercu Summer Suites — Hotel in Kuala Lumpur

We booked a superior studio suite from a host named Summer Suits Bernice on Agoda. It is a scam to be avoided at all costs! First of all, the "fast check-in" is a joke: there's no reception or place to collect the keys, so you have to wait for a concierge to come and bring them to you (no information is provided about that and we waited 20 minutes). The same goes for checkout, although we had to specify the day before what time we wanted to leave. The entrance is bizarre to use and you receive no explanation on how to use it (all the guests we met during the two days we spent there had the same problem, you'll understand if you make the mistake of booking a room in this hotel).

Once in the room, the place was filthy, with cockroaches everywhere (a cockroach actually entered the room when we entered the apartment, and this didn't seem to surprise the concierge, who didn't even try to get rid of it). There were bloodstains on the sheets, and just look at the poster with all the prohibitions posted on the entrance wall, with all the charges in case of infringement." For example, it's forbidden to eat rambutans and mangosteens (god knows why) on pain of a 200 ringgit "fine", each minor stain on the sheets costs 5 ringgit even though the sheets are already filthy and full of holes, etc. (I regret not having taken a photo of the poster. It would have made a lot of people laugh).

But all this is nothing compared to the attempted scam at check-out: when we checked in, we received a ton of messages about the many rules to be respected. One of these messages stated that the room we had booked with a single bed had an AC problem and that they had replaced it with a room with two beds, but that we were only allowed to use one (a strange message, as I can't really see what it costs this person to change a bedding set...). So we chose one bed, but as the pillows were a bit small, we dared to take the two pillows from the bed we weren't allowed to use. When we checked out, the concierge took photos of the bed and sent them to the owner, who called us directly to ask for an explanation about the 2 pillows we'd used (yes, it's not a joke, she really did call for that). Since I got annoyed and mentioned the problems I just described, she told me to calm down and that she just wanted to talk (yes, once again, it's not a joke, she wanted to "discuss" the crime we had committed by using two pillows that were in our room). She obviously wanted to try to scrape a few rinngit off the deposit, even though she denied it. As she understood that we wouldn't let her, the deposit was returned to us, but that's not how you treat visitors in a civilized place. Anyway, I think that says it all. You'll easily find much better elsewhere in Kuala Lumpur.

Left a review on Adoga, but somehow, it didn't post. Good luck with your trip to Malaysia, money related issues...

SUPERB GOOD! The place is so huge from high floor, the price is amazing🤩I found this place through crisis situation that i need a roof top for a night after a night of stay at a unit i thought is was so good but previous stay a man stare at me so rude because i request a late check out for i help them clean apartment🤔? And then this place pop up for a super economic price, i was surprise there is such a low rate for a high end place😍EVERYTHING IS INCLUDED IN THIS UNIT THAT WAS BEYOND MY EXPECTATION AND GUEST'S STANDARD EXPECTATION EVEN MORE EXCELLENT EXPECTATION I SHOULD SAY! I accidentally deleted the picture i took of this unit but i cannot forget how good it is, with high floor facing other high end unit scenary with a pleasant ambience from the top to the rest of other building combine with fresh breeze on the balcony🤩😍🥰😇amazing!!!!! THIS RATING WAS SINCERE FROM MY HEART AND REAL HONEST EXPERIENCE UNLIKE PREVIOUS PLACE I BOOK FROM OTHER PLATFORM AGODA FULL OF ** AND STILL SARCASTIC ME WITH THAT KIND OF STANDARD. YOU GUYS AND LADIES MUST CHECK THIS ONE OUT ESPECIALLY IF YOU ARE FROM EUROPEAN COUNTRY AS THEY PROVIDE CONDO LIKE SERVICE AND ENVIRONMENT, THE STAFF IS 24/7 AVAILABLE BUT BEST RESPOND FROM 10AM- 10PM RECEPTION WORKING HOURS. WHEN I CONTACT THEM AFTER 10PM FOR LATE CHECK IN THE HOST WAS SO NICE TO RETURN MY CALL AFTER MY VOICEMAIL RECORD FOR A RETURN CALL TRULY APPRECIATE AND THEY ALSO ALLOW ME TO NEGOTIATE MY DEPOSIT PAYMENT WITH 100 MYR WHICH IS ABSOLUTELY COMPASSIONATE BOSS THAT I CANNOT SEE IN MOST MALAYSIA HOTEL THAT INSIST WANTED EXACT DEPOSIT BUT THEN GIVE YOU S ROOM THAT MOST APPLIANCE DON'T WORK AT ALL. HOWEVER THIS SERVICE SUITES PROVIDE EVERYTHING AND EVEN BREAD TOASTER😍😍😍JUST THAT WASHING MACHINE DRYER DON'T WORK luckily the provide the drying clothes hanger at the balcony and inside cabinet for enough clothes choices to be dried indoor or outdoor, AMAZING AGAIN!!!! Host is so nice and never full of B craps like other place i encounter, they are kind, nice and give me a deposit back at 12 noon sharp. Love this place! Fast efficient, clean, NO ANTS VERY IMPORTANT, MANY CLEAN RUBBISH BINS GREAT FOR LONG STAY. MANY WINE GLASSES AND UNTENSIL LOVE IT TOO! EXCELLENT!!!! Convenient store down the lobby at this place very nice staff too! Overall i love here! Their unit comes with key instead of password which i...

Location is not too bad as you can walk to 2 nearest train stations for about 7mins if you want go Jalan Bintang, Pavillion, Petaling Street, China town, central market. They are all 2 train stations away. Besides the 24hour minimart, there is not much to eat at the lobby. There are 2 cafes but the food is not nice. Grab is very convenient. But if you want to go nearby places like KLCC twin towers, walk there about 10min may be faster than taking a grab as sometime there may be traffic jam during certain hours. So walking is best. The studio room we have is reasonably big for 2 persons. Generally clean. What we hope they could improve are:1. Internet is working well but the TV channels are of poor reception. Cannot watch news. But can watch old Netflix programs. They have Chinese, English, Cantonese programs. 2. The blanket is old and to us quite dirty. They don’t change towels daily nor do house cleaning daily. May be upon request. But they do house cleaning after 2 days of our stay. 3. The bathroom should install a shower curtain so that the toilet area won’t be wet. And the floor mat should use a slip proof material than a towel as the floor is slippery. Can be dangerous for old folks. 4. Provide min 2 pairs of slippers as the floor may be sticky. 5. Provide washing machine simple manual. Not easy to operate. 5. We feel security is not tied at all. The security Guards downstair don’t care who entered and how many people get through the gantry. And the key locks are those common ones that can be duplicated easily. So not surprise to hear about theft cases. No safe provided. 6. Ants around. And they bite too.

The lady who attended to us by name Lisa is good. She what’s Apps me before I arrived to inform me to contact her upon arrival. She checked us in and provided us keys. Any issue to contact her. Prompt response. If you are not fussy, it is not a bad place to stay overall. But if you expect everything to be so convenient like train stations are just next to the apartment, shopping Malls next door, pubs and restaurants along the apartment, this is not the happening “place”. You need a car out or...