New Hotel Panda — Hotel in Kathmandu Metropolitan City

Complaint about new hotel panda: stressful, unsafe, unwelcome for solo female traveller, I left hotel early. ||||hotel manager angry nasty, shouted at me on arrival that I had bad karma, I bring bad energy into hotel. ||||i pre-paid for 1x week stay at desk on arrival. hotel manager put me in moudy, freezing cold room with no heaters. i complained about mould & cold, i asked please move room. pictures on website are years old, do not match reality. at the end of my week trip, hotel manager charged me again, he wanted me to pay twice, more money to pay for new room he moved me into. ||||hotel doors do not lock, i went into wrong room by accident and thought my bag got stolen i was very scared. You can just walk into any hotel room as doors stay unlocked. ||||i pre-booked 1 week stay with new hotel panda. i messaged hotel & asked for taxi airport pick up, they confirmed it would be 900 nepal rupees. i gave flight number to track flight, and estimated flight time landing. ||||i messaged hotel panda once i arrived in airport when landed in Nepal. they must not have understood flight time or read it wrong, as they said taxi had waited 2 hours for me and had left, it was too long to wait. ||||when i arrived to hotel, hotel manager was very angry shouting at me. he said taxi waited 2 hours and i did not reply to booking.com message. i did not have a local sim card and was using airport wifi, i did not have good connection. my flight was delayed 20 minutes, nothing long, i was on time. i do not understand why taxi was sent early, i sent them correct flight details, i was not late, this was hotel mistake, they did not understand flight time. ||||he was angry, shouting at me. he said i bring bad karma into hotel, i have bad energy. he shouted why did i not reply. i said because i had no signal or wifi. he continued to shout about bad karma. to calm down situation i offered to pay for taxi even though it did not pick me up. i gave him 900 ruppees but now he said he wanted 1,000. i paid for 2x taxi’s now, just to make hotel manager calm, as he was very angry. ||||i paid up front for my 7x day stay £71 on arrival. Then after i paid for week stay, the hotel manager started to pre-warn me that room has no heating, and that it's not mould on the wall, but it is paint and glue. this was a lie, it was obviously mould. ||||another staff showed me the room, it stunk of mould and had huge stains all over the wall next to bed. i asked how i lock door, the staff said it locks by itself, you dont need to do anything. this is also a lie. || ||the room was very smelly, the air was cold and air felt wet, it had no heating or aircon. i come to nepal in winter december, the room was freezing cold and had moudly walls where you sleep. not safe to breathe in. i touched mouldy walls, spores were on my finger tips, it was mould. It was blue and grey in colour and was big from the floor to the ceiling. I am from UK, I live in a cold country that has mould issues, i know what mould looks and smells like. ||||i went downstairs to change the room but i was trapped because i already paid. i asked if i could have a different room, because it was moudly and cold. I did not want an upgrade i just wanted a clean warm room and that I have already paid for a room. the hotel manager was still angry at me and said the rooms are all the same. the hotel manager said it was glue. it was not glue, he is lying, it is clearly mould. After arguing, he put me in a different room that was warm but the new room still had mould. ||||hotel doors do not lock. they give you hotel key but it does nothing, does not lock door when you leave, your room stays open while you are out. when i got back from a national park, i went to the wrong room by accident and got very scared, i thought my bag was missing/stolen. i went to the wrong floor into wrong room, all hotel room doors unlocked, you can walk straight in. i thought it was my room because the door opened with the key, but my stuff was not inside. ||||i think i annoyed the hotel manager because i was scared i thought my bag stolen. hotel manager said i went to wrong room. i must pay for extra room. i thought he had changed my room for free because of the mould. i did not want an upgrade, i just wanted a clean safe room. i asked him how much the room would cost, he would not tell me how much money he wanted. he said he would figure it out later. i was worried he was going to scam me, i felt unsafe. i had already paid for 1x week stay at the start of trip, but now he wanted more money from me, but he would not tell me how much more money i had to pay, even though i already paid for a week at the start. he also said check out was 10am but booking.com said it was 12 midday so he also kicked me out of room earlier. ||||I left hotel early. as a solo female traveller, i felt unsafe and scared on more than one occasion. i felt unsafe when he was angry at me when i arrived shouting that i had bad karma. I felt unsafe when i went to wrong room and thought bag stolen because hotel rooms do not lock. i felt unsafe when hotel manager wanted me to pay again for a new room even though i already paid for a week, but room was dirty freezing cold moudly, unsafe to sleep in during winter. it was freezing cold, you could see your breathe. this was not fair he wanted me to pay again when room is mouldy and stinks. ||||i did not trust hotel manager, felt unsafe unwelcome and scammed as solo...

stressful, unsafe, unwelcome for solo female traveller, I left hotel early.

hotel manager angry nasty, shouted at me that I had bad karma, I bring bad energy into hotel.

hotel manager put me in moudy, freezing cold room with no heaters. i complained about mould & cold, i asked please move room. pictures on website are years old, do not match reality. at the end of my week trip, hotel manager charged me again, he wanted me to pay twice, more money to pay for new room he moved me into.

hotel doors dont lock, i went into wrong room by accident and thought my bag got stolen i was very scared. You can just walk into any hotel room as doors stay unlocked.

i asked for taxi airport pick up, they confirmed it would be 900 nepal rupees. i gave flight number to track flight, and estimated flight time landing but taxi left, did not collect me.

when i arrived to hotel, hotel manager was very angry shouting at me. he said taxi waited 2 hours and i did not reply to booking.com message. i did not have a local sim card and was using airport wifi. my flight was delayed 20 minutes, nothing long, i was on time. Dont understand why taxi was sent so early, i sent them correct flight details, i was not late, this was hotels mistake.

he was angry, shouted i have bad energy. he shouted why did i not reply. i had no signal or wifi. i offered to pay for taxi even though it did not pick me up. i gave him 900 ruppees but now he said he wanted 1,000. i paid for 2x taxis now.

i paid up front for week stay on arrival. Then after i paid, hotel manager started to pre-warn me that room has no heating, and that it's not mould on the wall, but it is paint and glue. lie, its obviously mould.

Room stunk of mould had huge stains all over wall next to bed. i asked how i lock door, staff said it locks by itself, you dont need to do anything. this is also a lie.

the room smelly, air was cold, air felt wet, no heating or aircon. i come to nepal in winter december, room was freezing cold, had moudly walls where you sleep. not safe to breathe in.

i asked if i could have a different room. I did not want upgrade i just wanted a clean warm room, i already paid. hotel manager was still angry, said rooms are all the same. hotel manager said it was glue. it is clearly mould. After arguing, he put me in a different room that was warm, but still had mould.

hotel doors dont lock. they give you key but it does nothing, does not lock door when you leave, your room stays open while you are out. when i got back from national park, i went to wrong room by accident and got very scared, i thought my bag was missing/stolen. i thought it was my room because door opened with my key, but my bag was not inside.

i annoyed hotel manager because i was scared i thought my bag stolen. hotel manager said i must pay for extra room. i thought he had changed my room free because of mould. i did not want an upgrade, i just wanted a clean safe room. i asked him how much the room would cost, he would not tell me how much money he wanted. he said he would figure it out later. i was worried he was going to scam me. i already paid for 1x week stay but now he wanted more money but would not tell me how much more.

i felt unsafe when he was angry shouting that i had bad karma. I felt unsafe when i went to wrong room and thought bag stolen because hotel rooms don’t lock. i felt unsafe when hotel manager wanted me to pay again for new room even though i already paid for a week.

Don’t trust hotel manager, felt unsafe...

The owner lives next door with his family. They've been here for 15 generations. It is clear that he cares deeply about his staff and the the guests. Upon arrival, my driver didn't have any change to give and he helped immediately. His staff are solid, professional young people, genuinely happy to help; both the desk crew and the cleaning staff were top-notch. The rooms are clean and the hotel is quiet. The rooftop view is remarkable. His mother tends the garden and it's lovely.||I stayed for a few nights and left for another hotel that offered free yoga classes. My room at the other hotel (Yog Hotel) had a gas leak that was not taken seriously by the staff. So I called New Hotel Panda and asked if they had a room. At 8pm they fixed a room for me, and even set me up with extra water and coffee remembering that I went through more than normal.||Bottom line is the the hotel is clean, the staff is professional, the price is fair to low and it's a safe, quiet place to stay supporting a family that is devoted to Kathmandu. The neighborhood is dense with activity and resources.||The ONLY issue with this hotel is a product of an environmentally conscious water heating system. The water for the shower is heated by solar power, so on cloudy days (or weeks) it's basically warm and takes quite a while to heat up. I will take a luke warm shower powered by the sun at New Hotel Panda over a gas shower heater with a leak in a room without carbon monoxide detectors at Yog Hotel any time. New Hotel panda has a generator installed for outages. They also offer free water and wifi. The food is also good and room service is available for most of the day. This hotel is a wise place to spend your accommodation dollars for your tour through Nepal.||Update: The sun came out and I've had the BEST...