OYO 227 Hotel Moonstone Pvt Ltd — Hotel in Pokhara

Worst experience ever..!! Rooms are average but staffs are giving false info-- 1.At the time of chek-in, guy told us that this hotel is not coming under oyo now but at the time check-out he charged double amount applying oyo policy of 11 AM check-out for 1 night stay. This 11 AM check-out policy was not conveyed to us at the time of check-in. When we denied paying extra amount, he started arguing and asking us to do police complain , now you can imagine how they are treating customer- Staff is very rude. Not providing check-in kit, even charging double amount when we asked for soap. Charging extra amount for food as well- when we compared bill with menu card rate, we found this difference, when we asked about thevsame to owner he was like , it happens by mistake - It seems they forgot their own menu rate or doing deliberately to gain extra money. Forcefully took 10% service charges even though services were worst.. -for almost 4-5 hrs electricity was not there due to rain and this hotel is not having battery backup. No use of free wifi since it's getting disconnected every minute. 4- They have tie up with various travel agencies as well and securing their own margin evey time-- Charging almost double amount for booking Tourist bus, taxi ect as usually we tourists are not aware of actual charges/places to visit in different country. This got revealed when we booked taxi by own - charges were almost half.

Instead of providing best guidance to tourists, peoples like owener of this hotel is busy in fill their pocket.

Would suggest to never visit this hotel if you are searching hotel in...

its only an average hotel in lakeside . if anyone ask me about this hotel ,i will not suggest them to stay in this hotel because there are many hotels in that area which are...

Not good as shown in photos. Dark dull rooms but AC problem. Feels like an old hospital converted to hotel. Cleanliness can't be found. Though...