Harrogate Gardens Motel — Hotel in South Island

We were sent to Harrogate Gardens as part of a Pamper Package (birthday treat) put together by Hanmer Springs I-Site. Without going into every detail of our time in Hanmer Springs the first impression of the accommodation was tired,worn and un-cared for ,the dead pot plants as you entered the room should have been enough to say what was to come. Because we were one night and we had other places to be as part of pamper package we looked past presentation and went on to enjoy Hanmer Springs which is a lovely town. we returned to unit after dinner and the smell was overwhelming , we checked bathroom and it seemed ok but the bed had a grubby valance around the bottom , the pillow cases were marked with old stains and there was a dirty top cover . we were travelling by our own vehicle so we got our pillows and blanket out and went to take the inner out of the duvet cover to use for warmth. OMG 🤮the inner cover was stained in a large patch of urine and had many many filthy marks over it. it was hideous !! The bedding under the sheets were also stained. We went straight to the house to tell owner but place was in darkness. Because we had a ferry to catch and we were leaving early in the morn we did our best to make a place to rest with our own blanket and pillows and had a near sleepless night. We contacted by email the i-site the next day because they had organised the accommodation as part of the package ,their attention to this was zero until when we tried to contact two days later and it was obvious there was a very indifferent attitude until in desperation we got thru to the manager. He did try after we insisted on some action even suggesting part of our pre-paid money be donated to a charity by Harrogate so there would be some "wake up" call. The Harrogate Motels response to the absolutely horrible state of the bedding was so lame and no responsibility was taken. PLEASE DO NOT GO TO THIS PLACE. WE ARE FACING STRESSFUL TIMES WITH COVID-19 AND THE HYGIENE AT THIS MOTEL IS PITIFUL. It should be said we stayed at two other motels in different areas and these places were excellent. Harrogate Motel should close its doors and do a full hygiene assessment of its premises , we are 2020 not 1920 . Clean up Harrogate...

Everything about it was wonderful. The important things were all there, (super comfy bed. good heating, immaculate cleanliness) but it was the little touches that made it a memorable stay, (quality furnishings, the wonderful brownies!) Little things make the biggest difference...a tap dripping, a noisy fridge, etc. can ruin a stay, but this place was perfect and you could tell there was attention to detail. If I had to be super-picky (and it is super-picky) it would have been nice to have more cover over the veranda... but I can't recommend this place any higher and will be our first choice when we...

Stayed one night last week to break the journey back home. Our room was situated in the main house, but we had our own entraceway. Seperate shower / toilet area. Entry door to main house from room locked which allowed for own privacy.||||Modern bathroom. As expected our room didn't have full kitchen facilities (toaster and kettle provided though), but was enough for a one night stay as we dined out in the evening. ||||Welcome brownie provided, but we just weren't that hungry to eat. Lovely gardens surrounding the house and a friendly dog. ||||Short walk to the...