Spa Sommaai - Luxury Authentic Thai massage at the Heritage Hotel — Local services in Waitematā

Friendliness (9/10): Genuine kindness and friendly attitude

Personalization (7/10): Offered choice between deep tissue and relaxation and asked for preferred area of focus, however did not check for any pains or sensitive areas. Despite request to focus on lower back, shoulders and neck, lower back was not sufficiently treated with massage or stretching, and not enough "hand listening" , hence not a treatment, and more of a standardized massage. I booked a male therapist over the phone however my therapist was female, and apparently all 3 therapists are female. I attribute this to lack of oral English comprehension.

Guest comfort (7/10): Tea / water served before and after, massage tables not heated, room temperature too cold. At one point, nail bit into my skin.

Pressure (6/10): deep tissue massage needs more pressure. Due to silk cover, there is no heft possible because it glides over the skin. Also use of thinner oil makes deep pressure impossible because it is slippery. Recommend thicker oil for deep tissue and more time spent with a towel to stretch the muscle before using oil. Therapist asked if pressure was OK but due to technique, sheet fabric and oil, not possible to achieve more deep pressure. This is where the goal of deep pressure is not achieved and hence the investment in a massage becomes questionable if you want a true deep tissue massage.

Rythm (7/10): Too fast for a 90 min massage, need to spend more time listening with hands and then customizing and spending more time on tense areas instead of a set routine.

Overall the deep tissue massage seems great for people who need a relaxing massage but insufficient for guests who would rather have strong deep tissue with muscle stretching, and deeper pressure on...

We had an amazing couples massage today.It was our first time.Enjoyed every bit of it.From the friendly voice on the phone that guided me to the correct reception area to the sweet friendly ladies that we met at the spa. It was definitely a 5 star massage.So relaxing and soothing music in the background.The ladies names I can't remember ( should have written it down) were amazing.Tailored the massage to our needs.Will definitely visit again.Also they mistakenly overcharged us.My hubby and I noticed but didn't want to make a big fuss. But the lady was so honest that she came up to me and apologized as we were drinking our tasty tea. SAID that they have made a mistake and my money will be refunded into my account.I really appreciated her honesty. 5 stars just for that too. And 5 stars for amazing service. Thank you ladies. Yourl really made our day !...

I had a great a 90-minute deep tissue massage experience here outside Thailand. I am typically into a Thai massage with a deep pressure into my knots- shoulders, anterior shin splints, lower back, and hips (Piriformis muscle) from sitting and walking, carrying a heavy laptop bag side-way.

👩🏻Kathy was my masseuse. Her’s pressure and strength was amazing. She knead my shoulders and lower back until the knots went away. Surprisedly, the massage was beyond my expectations.

Their website can be a bit confusing and no explanation of each type of massage, so I called them for...