Crown Regency Courtyard Resort — Hotel in Malay

This was the worst hotel experience I've ever had in my life. The only reason I decided to stay here was because majority of my friends also stayed here. ||||I tried making my reservation multiple times on their website but the site always crashed. I tried to make the reservation via phone call and it was so hard to get a hold of someone and when I finally did I was told that they couldn't make my reservation because something was wrong and told me to call back a few days later. I just ended up booking on an online travel agency website instead a week later because it was too close to the date already. If you know how hotels work, it's a win-win situation both for guest and hotel when you book directly because its usually cheaper for the guest and the hotel doesn't have to pay the commission to the travel agency. That was the first annoyance of this whole trip but got over it easily.||||Upon check-in, I was going to pay for my stay and the hotel didn't accept credit/debit cards. Completely fine at that time since my bank was just right next door so I was able to withdraw but come on, it's 2017. Keep up with technology. A payment terminal isn't so hard to get. ||||Checked-in. Room looked old as hell. It looked like someone punched the door from outside. You can see the mark of a fist on the door. And the coating of the main door and bathroom was peeling. No maintenance at all? Towels looked like they were 10 years old. It looked more like a light grey color than white. In room safe wasn't working at all. I called the front desk a couple of times to have it fixed but no answer. And the mirror in the bathroom had so many dark markings as if someone purposely lit a candle and set it right by the mirror. ||||That first night, I returned to the hotel pretty late and realised I left my key in the room. I went to the front desk and asked for a new key. I gave my room number and name but wasn't asked for an ID. Following day, I found out from a friend that same thing happened to him. No security whatsoever. ||||Following day, my friends who were staying with me the second night onwards tried to check-in in the morning. I specifically told the front desk to give them a key when they arrive cause it was going to be quite early in the morning. According to my friend, the lady at the front desk was on the phone for the longest time and didn't want to assist them or even assure them they were going to be assisted. Many ways this could have been handled better - like inform the guest on the phone that she has a guest in front of her. I've easily done that hundreds of times myself. My friends just decided to give me a call to find out where my room was and so I could let them in. Sleep was interrupted.||||2nd night and 3rd night, the air conditioning kept leaking. Even though they were informed, there was no attempt to repair it. On the second night, my friend found 2 cockroaches in the bathroom as well. No need to expand on that.||||Finally, on the morning of check-out, right before 7am, there was very loud drilling that could be heard coming from right next to our room. I could feel the vibration on the wall. After a while, I decided to call the front desk. Twice I didn't get an answer. A few seconds later, I get a call - thinking that they knew what I was trying to call about it or even at least try to get back to me after calling twice - then to my surprise the man on the phone says "Just a reminder, you are due to check out today." This was just ridiculous. I completely understand the reminder, which is protocol, but to call someone at 7am to remind them they're checking-out is unheard of. On top of that, when I told him about the drilling noise and to make sure it stops as it was not the appropriate time for such noise, he just answered "okay, copy sir" with the most insincere tone. No apology whatsoever. AND the drilling never stopped. ||||I'm a very patient person and I'm a manager at a hotel as well - specifically in operations. I'm usually a very understanding guest because of that but this was just terrible. I don't understand how a hotel can run like this. To the management, I suggest you consider reassessing everything about this hotel and I mean everything. Otherwise, it's...

2 nights stay,just nightmares ||We originally booked 4 adults in crown regency prince hotel via booking.com||We paid in its encounter for 4,and accepted by them.||But when we reached room, the room just for 3,we rejected,||They insisted the 4th no bed to sleep,that’s just the largest room they can offer.||So we transferred to crown regency courtyard hotel,and must pay the surcharge 4000p.||For better sleeping,we just must accept .||The problems are them,but no more free upgrade for us.||This hotel like apartment,||No any entertainment devices.||We paid them for 2 queen bed,but due to air con out of orders,we moved to small double bed room,they didn’t refund us.||Most miserable thing is its breakfast.||We ate their breakfast just had:fry noodles,rice,hot dog ,steam eggs,and toast.coffee.||No salad bar,no fruits,just 2 kinds of canned,but all ate before us.||We’re 4,the supplemental bottle water just offered 2,inspit we ask them again again and again.||The elevator at 3 floor can’t stop ,we remained them,but still out of function till we left.||The price of this hotel ,you can choice other for...

We stayed in this hotel last summer together with my family, Initially my impression was that they have a good service since they allowed us for an early check-in nearing 12 pm. The room quality was acceptable on its current price range but the thing I can't accept is the lack of their safety feature inside the elevator. I have observed that there's a frequent power loss within the Island during that season but I cannot understand why this hotel doesn't have a back-up generator and there was a power loss while I'm still inside the elevator. The emergency alarm button is not working and same as the emergency phone so I could ask for some help. Good thing that I didn't panic and power was back after 10 minutes.||This is one thing that they need to look into and Improve! Safety First and...