Hotel Mercure Kraków Stare Miasto — Hotel in Krakow

My mother and I had an amazing stay at Hotel Mercure Kraków Stare Miasto! We were warmly welcomed and greeted each time we passed by the entrance's doors. The hotel's receptionists are always available and were incredibly kind and helpful, each time we needed help. I want to thank personally the "trainee" (I think it was written "trainee" on his tag) that helped us so many times (I'm so sorry I don't know your name, but you were incredibly kind and patient, and I enjoyed discussing with you about transports in France VS Poland.. it helped me get out of my comfort zone, as someone who usually doesn't do well in society.. we didn't even realise you were in training until the last day!!) And Anita (I think that's her/your name) who greeted us warmly when we arrived and when we left! P.S: The obwarzanki were amazing, and we were really touched by the attention/gift. And we loved the "welcome" chocolate as well!

The hotel is extremely well located. Just 1min walk (literally in front of it) from Galeria Krakowska and so, from the train station (Kraków Główny) and just a 10min walk from Rynek Główny, the main square of Kraków. We were able to get around by foot, or used local transports such as tramway or bus to get to further museums (which I enjoyed the experience).

The room was very spacious, clean, and very well isolated. I only had troubles getting used to the tramway sound, which was very frequent (which kind of sounded like a sort of thunder), but did not disturb me further than that, thanks to the good isolation. The shower was beautiful, quite big and both the bathroom and room had everything we could've needed (and more).

A mention for the hotel's entrance: it's beautiful?! The decoration, the flowers, the traditional Polish style (interior), AND THE SCENT! I had previously read reviews mentioning how the hotel "smelled really nice", I wasn't expecting such a strong yet pleasant smell, it was very lovely, even in the corridors, I'll never forget that!

Overall, if you need a hotel for a short or long stay, I highly recommend the Hotel Mercure Kraków Stare Miasto, which is perfectly located, and very affordable! We had amazing nights, slept very well, and the staff was really amazing and patient with us! Additionally, you have the possibility to leave your luggages at the front desk if you arrive early (as check-in starts at 3pm) which was very convienent to us as we could explore the city while waiting for our room.

Thank you so much, to the whole team of this incredible hotel. We will definitely come back and choose it again if we were to travel to Kraków again (and I think we will, the trip was made of beautiful landscapes and architecture, incredibly tasty and traditional Polish food we've more than loved...) ❤️

Sincerely, Sarah & Stéphanie D....

We are two adults and two children, and we stayed in a Superior room for 3 nights. The good: The hotel is in a convenient location, just across from a shopping mall, a 5-minute walk from the Old Town, and close to a public transport stop with easy connections to various attractions. Breakfast was very good, with a wide selection including vegetables and fruits, options for vegetarians and vegans, and gluten-free choices. The room was spacious enough for two adults and two children, everything worked well, and most of the staff were friendly and helpful. When we had trouble with the air conditioning, the reception couldn’t really help, but the housekeeping staff kindly assisted us, and we are grateful for that. The issues we experienced: When we arrived late in the evening, we placed our bags near the hotel entrance while my husband went inside to check in. I stayed outside to pack our children’s car seats into their bags before bringing them in. A receptionist came to the window, knocked on it, and gestured for me to move away with my things. I assume she thought I had just left my luggage there, but she didn’t ask or check, and the way it happened felt very unpleasant and made a poor first impression. We also didn’t notice there was a regular side door next to the revolving door, so we brought our luggage through the revolving door, which was awkward. None of the staff mentioned the easier entrance, and we only noticed it the next morning. When we finished checking in, the same receptionist who had knocked on the window offered my husband some chocolates—perhaps realizing I had been upset—but she never apologized. The next morning, when we came for breakfast, the restaurant was overcrowded (probably because a large tour group was leaving early), and it took us a long time to find seats together. We eventually found a rather inconvenient spot for us (with two children and a stroller), and another guest kindly offered to switch places so we could sit more comfortably. We fully understand that such situations can happen when many guests arrive at the same time, but it would be helpful if the staff paid more attention and assisted guests in finding seats. During the same breakfast, when we asked a staff member for a baby chair, she first explained to us why it would be inconvenient to put it where we were sitting–as if we had chosen the most inconvenient place on purpose. The Wi-Fi in our room was also quite weak, which made it difficult to work. Overall: I still rate this hotel 5 stars because, overall, we enjoyed our stay. The location is excellent, the room was comfortable, and most of the staff were welcoming and helpful. These were just a few situations where more attention and a friendlier approach from certain staff members could have made the experience...

We are two adults and two children, and we stayed in a Superior room for 3 nights. The good: The hotel is in a convenient location, just across from a shopping mall, a 5-minute walk from the Old Town, and close to a public transport stop with easy connections to various attractions. Breakfast was very good, with a wide selection including vegetables and fruits, options for vegetarians and vegans, and gluten-free choices. The room was spacious enough for two adults and two children, everything worked well, and most of the staff were friendly and helpful. When we had trouble with the air conditioning, the reception couldn’t really help, but the housekeeping staff kindly assisted us, and we are grateful for that. The issues we experienced: When we arrived late in the evening, we placed our bags near the hotel entrance while my husband went inside to check in. I stayed outside to pack our children’s car seats into their bags before bringing them in. A receptionist came to the window, knocked on it, and gestured for me to move away with my things. I assume she thought I had just left my luggage there, but she didn’t ask or check, and the way it happened felt very unpleasant and made a poor first impression. We also didn’t notice there was a regular side door next to the revolving door, so we brought our luggage through the revolving door, which was awkward. None of the staff mentioned the easier entrance, and we only noticed it the next morning. When we finished checking in, the same receptionist who had knocked on the window offered my husband some chocolates—perhaps realizing I had been upset—but she never apologized. The next morning, when we came for breakfast, the restaurant was overcrowded (probably because a large tour group was leaving early), and it took us a long time to find seats together. We eventually found a rather inconvenient spot for us (with two children and a stroller), and another guest kindly offered to switch places so we could sit more comfortably. We fully understand that such situations can happen when many guests arrive at the same time, but it would be helpful if the staff paid more attention and assisted guests in finding seats. During the same breakfast, when we asked a staff member for a baby chair, she first explained to us why it would be inconvenient to put it where we were sitting–as if we had chosen the most inconvenient place on purpose. The Wi-Fi in our room was also quite weak, which made it difficult to work. Overall: I still rate this hotel 9 because, overall, we enjoyed our stay. The location is excellent, the room was comfortable, and most of the staff were welcoming and helpful. These were just a few situations where more attention and a friendlier approach from certain staff members could have made the experience...