Lisb'on Hostel — Hotel in Lisbon

TIP: Call to ask if they have any groups staying and then make up your mind. Very good and impressively renovated palatial town house in a very good location HOWEVER you should bear in mind that this hostel can attract large groups or teenagers/schoolgroups/ party groups who seem to think its ok to make lots of noise and run around like children and unfortunately this is why Ive given only an average rating as opposed to very good or excellent - which might seem a little unfair, however... I stayed here for approximately 8 days and in that time there were 3 groups that came and went. When they weren't there, it was very nice but otherwise they tended to take over make lots of noise without much consideration for others, even fi they were accompanied by an adult or their teacher. Also this is NOT a cosy hostel, partly due to its interior design and space. The design is good BUT the lounge area could be improved - i.e. getting rid of the pool table which seems to attract and encourage stupid, juvenile behaviour and just thinking more about the seating area etc encourage perhaps more interaction between people. The BAD: i) public areas in autumn, Winter and spring can be cold due to no heating and high ceilings (obviously this is very good for the summer!)

ii) WiFi is not good at all in some areas I.e. rooms must be improved especially for the number of people staying there.

iii) attractive to large groups of inconsiderate, disrespectful, idiotic juvenile teenagers

IV) staff should think about managing disrespectful or idiotic behaviour from groups or individuals in a rather more serious and responsible way

POSITIVE POINTS: I) excellent location between Chiado, Bairro Alto, Santa Caterina and Cais Sodre.

ii) impressive renovation and restoration of a magnificent Chiado town house

iii) impressive kitchens and generally very nice communal areas

IV) incredible roof terrace overlooking rooftops and River Tagus and lovely garden.

V) excellent cleaning staff!!

Vi) very friendly and helpful hostel staff, who were always chatty and gave me LOTS of good advice on where to go etc etc

This could be a magnificent hostel BUT, and this is a serious issue, I object and its completely unacceptable that large groups of teenagers or school groups can take over and behaviour like little children, I.E. running around, messing around on the billard table, making loud noises outside IN A RESIDENTIAL area or just being generally very juvenile.

They should get rid of the pool table as it just encourages stupidity or just general around as you might expect from 5 year olds.

One situation, which I witnessed which I was shocked by - staff member was present in the lounge area as a particulary loud and stupid Italian group decided to sit on the pool table, placing their beers also on it, resulting in of course an accident in beer spilt on the billiard table. It was obvious this would happen. The staff member should have noticed this. He in fact did notice them sitting on the table, but did nothing!?!

Is this normal?

I mentioned the situation to a staff member the next morning BEFORE that particularly chaotic group left, BUT nobody seemed particulary concerned !!??

What should have happened is the group to be charged for a complete resurfacing of the table.

Would that owner or the company that manages the hostel also not be concerned about damage to their property...

I don’t usually write reviews, but my experience at this hotel was so unbelievably disappointing that I feel obliged to warn other travelers. From the very beginning, it was clear that this place had nothing to do with the photos or descriptions advertised online.

The staff were shockingly rude and unhelpful. Instead of welcoming us with a smile, they acted as if we were bothering them just by checking in. Any question we asked whether about the Wi-Fi, directions, or simply how to get some fresh towels was met with an eye roll or a dismissive answer. It felt like customer service was completely nonexistent, as if guests were an inconvenience rather than the reason the hotel is supposed to exist.

The rooms themselves were even worse. They were tiny to the point of being claustrophobic, with barely enough space to open a suitcase. On top of that, the heat inside the room was unbearable. There was no proper air conditioning, only a broken fan that made more noise than it provided relief. Sleeping there felt like trying to rest inside an oven. I barely got any rest during my entire stay.

The bathroom was another nightmare. The shower was absolutely filthy, with mold in the corners and grime that clearly hadn’t been cleaned in ages. The smell alone was nauseating, and I honestly felt dirtier after stepping out of the shower than before. It’s hard to believe that in this day and age a hotel can allow such conditions and still expect guests to pay for them.

The breakfast was really dissapointing, no bread, nothing for vegan people, even had stomach ache.

To make matters even worse, the elevator was constantly broken. We had to carry our luggage up several flights of stairs, which was exhausting, especially after long days out in the city. For elderly guests or anyone with mobility issues, this would have been completely impossible.

In short, this hotel is a complete disaster. Between the hostile staff, suffocating rooms, disgusting showers, and useless facilities, I cannot imagine a worse experience. It ruined what should have been a pleasant trip, and I would strongly advise anyone reading this to avoid it at all costs. There are countless other options in the city do yourself a favor and book literally...

Building is lovely, location is great, rooms are below expectations, but the real problem: service sadly was terrible. On my last morning, on my way out, I asked if there was flexible check out to the only person behind the front desk, and got told in a rude tone by this curly-haired lady that she didn't know, maybe midnight, pretty much whenever I wanted. I clarified I wanted to know exactly by what time I had to check out, which to my knowledge universally means vacate a room or bed, and she repeated it was flexible. I left for the day, believing the check out was flexible based on what I had been told. After a couple hours I get a message telling me to come to the hostel to check out as soon as possible since I'm already late. I change my plans, return to the Hostel from Belem where I was only just entering the tower, and instead of getting an apology I get repremended with not only a very rude tone but also volume, and sarcastically asked if it is my first time in a hostel. And yes, it was. So? What's the point of having a human at the front desk if they know less information than a booking reservation can give and are rude, too? I guess giving innacurate information in a rude tone and disrupting peoples holiday plans without apologizing is normal here. So yeah, pretty place, but you're better off going elsewhere. To my understanding this is actually the most expensive hostel downtown, so check the cheaper hotels or literally any other hostel, or simply don't trust what you are told at the front desk: they'll just give you inaccurate information and upset you. I'm French-Italian, grew up moving across 3 continents, so I believe there's a basis to say I'm well traveled, and I can tell you never met such unprofessional and rude people in hospitality, whether it was a camping scenario or a...