Fullton Hotel — Hotel in Cluj Metropolitan Area

We spent 10 nights there. The only upside was the location, very central and convenient, and Wi-Fi, included in the room price. These, unfortunately, didn't make up for the many serious problems with the room. We were in the loft room, 2 adults, and 1 child. The room was located on the 4th floor, without a lift. The last flight of stairs was a very steep metal staircase, almost impossible for my son (3) to climb and hard for me as well. The room, being a loft room, has low ceilings, and we had the feeling of spending most of the time bending over to avoid banging our heads on the ceiling boards and beans. The room didn't have curtains on the windows or Velox windows, making the room completely bright by 5 am. The air vent in the bathroom was so noisy we couldn't turn it on at the night without risking waking everybody up. The beds were incredibly uncomfortable, hard and noisy when moving or sitting up to leave the bed. There was no cleaning service in the room, so in the 10 days we stayed there, the room was never cleaned. Twice I had to clean the bathroom myself, and I had to request a change of sheets half way during our stay. Most days we were left without toilet paper or clean glasses. Once I asked for a toilet roll, and the girl at the reception argued with me saying that they already left one in the room earlier! The air conditioner unit had no instructions and the display on the remote didn't work properly, making it hard to operate it. The room was generally dusty and with webs in corners. There was some black mold starting to build up in the bath/shower room, and the water pressure in the was inadequate, making it difficult to wash. The breakfast was basic. They only offered eggs from the kitchen, and once they complained when I asked for a fruit yogurt for my son. We asked to changed room after the second night but were told that we were in the only family room. No other discount or apologies were offered in relation to our complaints. Overall a terrible stay that almost spoiled our time...

In January we made a reservation for this hotel for one room in July, exactly for the Depeche Mode concert night, for the price of 50 euro. We chose this hotel because it was central and 20 minutes away by foot from the Stadium. This reservation was made in January, to be sure I had a room in July. In June the hotel reconfirmed we had this room, just to be informed a few days later that our reservation was no longer available due to a mistake of the employees who mixed up July with June. So we were left with no possibility for accommodation 1 month before the concert. At this moment the city is fully booked for the concert, the only rooms available cost 260 euro, so imagine my surprise to be left with no accommodation in these conditions. They proposed a room in exchange, in a house in the suburbs, 60 minutes away by foot from the Stadium. Thank you but no, I made a reservation in January just to avoid this situation and it is not my problem that the hotel employees cannot do their job properly. They promised to solve this situation by the end of last week, but nothing happened, I guess it takes a long time to solve this. My only conclusion is the hotel wants to sell this room for a better price, so do not rely on them for anything. Thank you for...

Pretty standard size room. The breakfast was basic but good. The staff were very nice and helpful especially Alex. Spent 6 nights there and honestly I have no complaints. The bed is cozy. The hotel is accessible by public transport yet the area is quiet at night; so I enjoyed peaceful sleep everyday. Shopping malls, convenience store and several food outlets are at walking distance. There's a restaurant downstairs if you don't wanna walk. It's a nice play to stay when you're out during the day. It's very good value for the...