SmartRental Collection Gran Via 48 Centric II — Hotel in Madrid

Location excellent. Our room seemed to be in shade too so was perfect in hot weather. No terrace, balcony or view or light. |Check in easy. |Breakfast 7am- 11pm and dinner 8pm. Dinner is a menu of 4 choices. Menu doesnt change. Drinks not included. We missed dinner our first night and kindly got it at 630pm the following night as requested earlier. We then missed it the following night. A strict 8pm dinner is not suitable for everyone. |We booked through love holidays so were unable to find these meal times on the website. Breakfast is choice of eggs and some pastries, cereal. Gluten free is choice of eggs and a bread roll and one day there was a gluten free croissant. Dinner and food is on 10 th floor. Lifts take ages to come as only 2. Public will use lift to go to sky bar above restaurant. |Lift requires door fob to work and can sometimes not work straight away. |Rooms noisy with constant noise of a generator , louder than the hustle and bustle of Madrid. There is no pool or terrace as advertised on love holidays. I think when I booked it and put it room requirement , it changed to its other hotel, without the pool. |An apartment for 3 people is 1 double bed and 1 converted sofa bed so affected living space. I’d say it would be cramped for 2 couples. I travelled with a teenager and child. Kitchenette is good, kettle, microwave , fridge freezer. We didn’t use washing machine or hob . Cleaning supplies were handy. There are toiletries for shower. Temperature of shower was very temperamental. There are 3 shops within 5 minutes walking. |The window was hanging off and noticed by maintenance and promptly fixed. |Fire alarm went off twice after 9pm and once at 8 am. |Electricity went off at 6pm one day. But...

I wish I can give this hotel 0 star or minus 10 stars. The hotel shows nice picture on their web site also on Expedia, but when I arrived. I found the so-called bedroom has no window and no door. All the pictures on their website shows a nice big window and a sliding door. I talked to hotel front desk twice and they said they cannot do anything. Also there is no response from the management team. The only response is that the next time I can get a nice promotion. LOL. No response after that. Nick job, Josh Fairweather. You just got your hotel one more 1 star review. I will keep sharing my experience on other travel site to let others how you lie to your customer. He said I did not complain when I checked in. I talked to two different people said you have nice pictures on web site, but very lousy apartment in real life. The apartment is nothing like the nice pictures. I asked to switch to a different room. Don't you think that was my...

We booked a two bedroom apartment, the apartment was very tastefully decorated, full air-conditioning, kitchenette with everything, pots, pans, cutlery, crockery, a coffee machine with pods, toaster, oven, hob, dishwasher, washing machine and fridge freezer, even kitchen roll! The shower room had a rain shower and hand held shower, both very powerful, shampoo, shower gel and moisturiser all provided. The two bedrooms were a good size, bed was big and very comfortable, bedding fresh and clean, pillows good quality, the master bedroom had a balcony looking over the street, a large heat screened TV, both bedrooms had hanging space for clothes. The lounge had a large sofa/sofa bed and another large flat screened TV, small dining table for four people. Over all a very well...