Resort Hotel Alex Zermatt — Hotel in Zermatt

Zermatt is my favorite place in Switzerland as is Hotel Alex that made our stay memorable and one of a kind. We happen to have one of the best room with a view and showing the tip of the Matterhorn. We have seen the magical transformation of Matterhorn as it got illuminated as sun slowly rises (all while viewing at our room’s terrace and the breakfast room). The view is spectacular and truly left a lasting impression during our 2 nights stay. The breakfast room allows for that viewing through its floor to ceiling glass window and the glass roof! I can’t even begin where to start praising this hotel as everything we experienced is exceptionally good AND unique. This place is a gem in Zermatt; unusually different in vibes, decor and overall orientation BUT it is what makes it specially charming and appealing! The restaurant located at the basement is spacious and has access to patio which allows for outdoor seating. The bar located near the lobby offers various selection of cocktails and drinks!

The room is spacious with bedroom and living room in one. The bathroom is big with jacuzzi and sauna room. The room speaks of everything that is traditional and IMO classic. The furnishings are made of hard wood and the shower/sauna bench are made of marble: the toilet seat and cover are the heaviest I had the experience of sitting and lifting. The tiles inside the bathroom has a rustic appeal and is clean despite!

Stepping out the terrace and looking over the beautiful chalet style houses adorned with beautiful flowers is my favorite thing to do, not to mention the peak of The Matterhorn ever so slightly peeking over the clouds and suddenly showing cloudless is such a sight to behold.

The place is conveniently located approximately 4 to 5 minutes walk from the train station; few steps from Zermatt main street and good 10-15 minutes walk to the gondola station to reach Matterhorn Glacier Paradise. There’s a shuttle that can take you to that station but you have to take note of schedule and stops (we didn’t have time to wait so we opted to walk).

Some minor inconvenience comes with the style of the hotel BUT it does not affect my overall impression. (tiny and only one elevator but has the most beautiful elevator door I’ve seen thus far — made of stained glass AND it feels like a maze searching for the restroom from where we were in the restaurant basement). But you will see some beautiful decor while on the way with large amethyst stone extraction. If I will be back in Zermatt this will surely be my first choice. The highest recommendation I can...

Do not stay at Hotel Alex in Zermatt. Deceive tourists with the chosen room type. We paid 4 nights for 1 deluxe room at Hotel Alex and received 1 lower double room in the annex building with Zayetta apartments.

We are not the first tourists to be treated in this way. I found other opinions with tourists who experienced the same thing. I asked for an explanation at the hotel reception and I received the answer that a small discount can be given because I did not receive the correct type of room. I am attaching pictures of the room we received and the hallway we went through to get to this room.

The only common thing between the reserved deluxe double room and the lower double room in the hotel annex is the size of the room.

Otherwise, all the room facilities, pillows, quilts, bed mattress, furniture, room location are inferior to the reserved deluxe double room.

This issue greatly affected my ability to enjoy my stay, and I believe it falls well below the standard expected of a hotel of your caliber.

As a result of the issue faced , I was inconvenienced in numerous ways.

The hall at the entrance to the annex of the hotel was dark and cold compared to the main entrance hall of the hotel. The walls, the carpet, the elevator in the hall of the annex do not meet the standard of the hotel.

The noise from the neighbours apartments, where I think the workers and employees of the hotel live, was extremely disturbing. At night you could hear the toilet flushing, steps across the room, coughing and other onomatopoeia. These issues not only impacted my stay, but also caused me significant stress and frustration. Overall I am disappointed with my recent stay at your hotel and do not feel that I received the level of service that I paid for.

I will bring this situation to the attention of the competent authorities.( OMBUDSMAN) to find out if the type of room received falls into the 4 stars + category.

It is time for this hotel to stop deceiving tourists and charging exorbitant amounts for rooms located in a building with apartments where workers and employees of...

This hotel is absolutely outstanding, with the most amazing food at dinner provided as a part of our meal plan. Every night we were astounded with the delicious dishes that were prepared by the chefs. Service staff were incredibly attentive, and patient with our English-speaking group and needs for some substitution requests. All of the rooms that I saw, as a part of our 47 person group, were really gorgeous and they varied from one another a bit. I stayed in room 314 and I could just see the top of the Matterhorn and we had two twin beds with a beautiful lofty ceiling and gorgeous bathroom, along with a wonderfully large sitting area, balcony, and lots of storage space in the armoire. Plenty of hooks around for hanging up winter clothing as well. There is a spacious ski locker room where you can dry/warm your gloves and boots for the next day, and of course, store your skis. The front desk staff was always available for any and every question. I got to speak with the owner and co-manager of the hotel a few times and she was absolutely absolutely , wonderful. The bartending staff were always available and really attentive to everyone. The hotel is mere footsteps away from the Gornergrat station if you are planning on skiing. And it is right across from the main Zermatt station as...