Shama Lakeview Asoke Bangkok — Hotel in Khlong Toei Subdistrict

I recently had an extremely disappointing experience at a hotel in Bangkok, and I feel compelled to express my dissatisfaction on various social media platforms. The level of neglect and disregard for cleanliness at the hotel shocked me. I was appalled to find unfinished food and trash left on the tables for days, with no effort from the staff to clean or clear them away. Additionally, the utensils provided were consistently dirty, leaving me no choice but to clean them myself before using them.

The hotel facilities were in a state of disrepair. The water pressure was so low that it became a tedious and time-consuming task to take a shower or wash my hair. Furthermore, the sink in my room had a poorly designed faucet that required constant contact while washing hands, resulting in inconvenience and unhygienic conditions.

The noise level in my room was unbearable, with strange and disruptive sounds coming from the water pipes throughout the night. The lack of sound insulation made it impossible for me to have a decent night's sleep. Moreover, the lobby on my floor emitted a foul odor, which became unpleasant every time I had to leave my room.

To add to my frustration, the hotel was located far from any convenient transportation options. It took me more than 12 minutes just to reach the nearest BTS or MRT stations, which significantly hindered my mobility and wasted valuable time.

However, the most disappointing aspect of my stay was the service provided by the hotel staff. Despite having stayed in numerous hotels in the past, I have never encountered such infuriating and unprofessional behavior. Upon checking in, the staff failed to inform me about the shuttle bus service, leaving me to discover it on my own. Furthermore, the WiFi password I was given did not work, forcing me to make an additional trip to the front desk to request a new account.

Two incidents stand out as particularly appalling and unprofessional:

a. On one occasion, I inquired with the front desk about the exact location where the shuttle bus would pick me up from the BTS station. The staff marked a location on a card and assured me that it was correct. However, upon returning to the pickup spot and calling the front desk to confirm, the staff repeatedly assured me they were correct without genuinely listening to my concerns. This resulted in me waiting for 25 minutes at the wrong location before realizing that the front desk had provided me with incorrect information. When I confronted the front desk about this issue, they did not take any responsibility for their mistake and even went so far as to imply that I was at fault for misinterpreting their directions. This level of customer service is completely ridiculous and unacceptable.

b. Another incident occurred in the morning when the pest control team arrived promptly at 9:00 am. Despite being aware that guests were still sleeping, the staff member repeatedly rang my doorbell and knocked on my door, insisting that I let them in for pest control. They even tried to convince me that it would only take a few seconds. I found it extremely disrespectful and intrusive that they prioritized their work over the comfort and privacy of the guests. Given that I was checking out later that day, there was no urgency for them to conduct pest control at such an early hour. They could have easily scheduled it during housekeeping hours or found an alternative time. Although the hotel had provided prior notice regarding the pest control timing, I believe it is common sense to adjust the schedule when guests are still asleep.

I rarely provide negative feedback for hotels, even when their facilities or services are below average, especially if the price reflects lower standards. However, considering the price I paid and the level of service I received, I find it impossible to recommend this hotel in good conscience. This has unquestionably been the most disappointing hotel experience I have ever encountered, and I will undoubtedly seek alternative accommodations for future...

I stayed here for a long-stay period with 2 pets. The majority of staff were very friendly, albeit we had some issues with our stay such as key cards that did not work multiple times (even after reception sorting which didn’t resolve fully), and room move delays. The key card issue resulted in being stuck in the service lift for some time, with both pets, going between floors as I was unable to select a floor as the key card didn’t work which was frustrating in hot conditions. Thankfully a worker entered the lift and opted for the ground floor so I could go and speak to reception again to resolve fully for the second time.

EDIT: keycard issues still ongoing!

Pets aren’t allowed in any communal area, which we understand, but it was difficult to navigate this when I had issues that only reception could resolve. This meant that I had to go through the lobby but was quickly ushered each time outside without having time to fully resolve, which created more wastage of time going forwards. Also, we are permitted to use the service lift only which in principal is fine, but there were often delays as there was one lift which multiple workers would understandably use. Often you could wait up to 15 minutes for a lift either upon exit or entry to the building.

General housekeeping and maintenance teams were very welcoming and had a very friendly attitude to the pets, although we had one occurrence where a staff member in a lift spoke bad of us and the pets in their native language (which I understood) and flagged with reception to no real avail. Housekeeping staff were always very friendly and nice when cleaning the rooms and personal experiences and interactions, bar the one occurrence mentioned above.

Whilst there, the earthquake occurred, and I cannot fault the attentiveness and reactions of the hotel staff, who successfully made all guests feel safe in a timely manner. We then opted to move from a room on a higher floor to a lower floor, where we were offered rooms and after inspection and agreement to move, the rooms weren’t actually available which wasted more time. Noting that this was a few days after the earthquake as we had vacated the hotel for a few days after the incident. Understandably, I could imagine many people took the same view to move to a lower room which perhaps caused the issues.

Overall, I think that the hotel is suitable for those travelling without pets. For those with pets, although they do allow pets, it doesn’t feel like a true ‘pet friendly’ hotel and I would suggest to go to other local hotels for a more welcoming experience. I understand that pets are not allowed in dining and pool areas with appreciation for this, but the lobby and lift restrictions seem a bit excessive for a hotel that allows pets. Especially as there are multiple lifts in the main building to ensure that pets are not mixed with guests who perhaps would prefer not to be with pets.

The location is great and the shuttle bus service provided is also very good.

Overall, I think the frustrations of our stay would result in us not coming back which is a shame as there are certainly very positive features for the hotel, staff...

I recently had a highly disappointing experience during my stay at Shama Lakeview Asoke Bangkok, and I feel compelled to share my negative review for potential future guests. There were three major issues that marred my experience at this establishment:

Lack of Communication Regarding Extension: One of the most frustrating aspects of my stay at Shama Lakeview Asoke Bangkok was the complete lack of communication regarding extending my stay. As a long-term guest, I expected that the hotel would approach me in a timely manner to inquire about my interest in extending my reservation for another month. To my shock and dismay, I was informed that my room had been given away without any prior consultation. This abrupt eviction left me feeling disrespected and unvalued as a customer.

Delayed Deposit Return: Another glaring issue I encountered was the delay in returning my deposit upon checking out. Typically, hotels are expected to refund the deposit on the date of check-out, provided there are no damages or additional charges to be assessed. However, Shama Lakeview Asoke Bangkok informed me that my deposit would be returned after one month. This lack of transparency and untimely refund process left me feeling financially inconvenienced and concerned about the hotel's integrity.

Unsanitary Dining Utensils: Perhaps one of the most disturbing aspects of my stay was the consistently unsatisfactory condition of the plates and cutlery provided by the hotel. These dining utensils were frequently dirty and stained, with marks that suggested a complete disregard for proper hygiene standards. Such conditions are not only unappetizing but also pose a serious health risk to guests who rely on these items for their meals. It was clear that the hotel's housekeeping and kitchen staff were neglecting their responsibilities in maintaining basic cleanliness and sanitation.

In conclusion, my experience at Shama Lakeview Asoke Bangkok was marred by a series of disappointments that made me question the hotel's commitment to customer satisfaction and overall standards of service. From their mishandling of long-term guests to their delayed deposit refund policy and unacceptable hygiene standards in the dining area, I would strongly caution anyone considering a stay at this establishment. My experience left me thoroughly dissatisfied, and I would advise seeking accommodations elsewhere for a more pleasant and...