Hotel Des Arts Galata — Hotel in Beyoğlu

A good looking hotel from the outside in a great location but the rooms were not as advertised, they appeared to me to be tired, cheap & overpriced, and the problems we had meant it was a truly horrible experience. We booked for 2 nights in a deluxe double room at a good price of €58 p.n. which they describe as having a queen sized bed on booking.com and being 25 sq.m. The room felt small with a bed that definitely couldn't be described as queen size (& cheap and a bit tired and messy). That afternoon before heading out to dinner I called reception to mention the room appeared to be the wrong room as my measurements showed it to be less that 14 sq.m. but reception refused to do anything and said to speak to the manager the following day. ||The following morning the manager said we had the larger deluxe room we booked and I showed him the description on booking.com of 25 sq.m. and I showed him my sketch with measurements showing the room was less than 14 sq.m.. After refusing to do anything for a while he said he would move us to a bigger room (which is simply giving us what we had already paid for!) but he refused to accept we were given a cheaper room. I said were heading out now and we tried to move the day before given the room was way too small but they refused so we now simply want the price adjusted slightly lower to reflect the fact we stayed in the smaller room compared to what we booked and paid for. He said we had to come back at 3pm to get a refund as he finished then which didn't work as this was our only full day in Istandbul and we expected to be out all day. While we were out I was surprised to receive an email from booking.com saying I was a "no show" for my booking and that the booking had been canceled and money refunded. I contacted him and said we simply wanted the room we paid for or wanted to a small refund for being put in the much smaller room. He said he had canceled and we had to return before 3pm to get a full refund. We were left with no booking against our wishes and we needed to find somewhere to stay. I suspect he canceled our booking as we then have no way to post a negative review on booking.com - there seem to be fewer negative reviews there than on Google maps so I wondered if maybe they try to somehow reduce/remove negative reviews. ||I would never recommend anyone stay here.||P.S. there are only 6 reviews on TripAdvisor but despite me having the widest settings I strangely can only see a smaller number and they are only the 5 star reviews. I can't read the lesser rated reviews. Also there are no reviews since late 2021. This seems strange and I wondered if things are somehow being...

Booked a room for 5 nights and when I arrived I was told that there is a problem with my room so they would give me a smaller room for one night and I would move to a better room next day. The room they gave me was not only small, but was also extremely dirty and unsafe. The door didn’t have an extra lock inside and it was located right next to the entrance and elevator so I felt quite unsafe because I could hear people being outside of my room all the time and I knew I couldn’t even lock my door. Also it is extremely loud and I could hear everything going on outside in the street and outside my room. The room was tiny and very dirty, dirty towels, bedsheets with holes, dirty walls, dirty furniture, dirty bathroom floors. The location is great but I checked out early after first night because I couldn’t even take a shower because of how dirty and unsafe the room felt. I do understand that they were supposed to give me a different room next day but it is unacceptable to give that type of room and tell me that only on my arrival so I have no choice. Mind you, they also charged me the price of a standard room (full price) for that dirty little room I had to spend the night at. The worst service I have ever come across. You can find way better hotels that will be safe and clean in the same area for...

If you’re looking for the perfect place to stay in Istanbul — I’ve found a true little gem! A small hotel right next to Galata Tower, with beautiful, cozy rooms and an unbeatable location. Imagine taking photos in front of the Galata early in the morning, without the crowds — a dream!

The location is fantastic: just a 10-15 minute walk across the bridge to all the main attractions — the Grand Bazaar, Blue Mosque, Hagia Sophia, and Topkapi Palace. It’s also close to the ferry port if you want to explore both the European and Asian sides of the city.

The area around the hotel is filled with charming restaurants, cafés, fresh fruit stands, and juice bars, and just 5 minutes away is a lively pedestrian street full of shops, pastry shops, and restaurants.

If you choose to have breakfast at the hotel — you’ll enjoy your morning coffee with a view of the Galata Tower.

Above all, I would especially like to highlight the incredibly kind and welcoming hotel staff, particularly Ms. Siren Merve, who welcomed us, saw us off, answered all our questions, and even organized a surprise birthday cake for me. Thank you once again for everything — we’ll definitely be...