Vegas Hotel — Hotel in London

The Worst Travel Experience of Our Lives – A Total Nightmare with OYO

This was, hands down, the most stressful and infuriating hotel experience we've ever had. What started as a simple plan for a short stay turned into a complete nightmare – all thanks to OYO.

It all began with what seemed like an affordable hotel booking through the OYO app. The prices looked reasonable, and we opted for pay at hotel in the app, expecting a smooth check-in. But to our shock, on the very day of our arrival, OYO canceled our booking without any prior notice – no email, no message, absolutely nothing. We were left stranded with no time to find alternative accommodations.

Desperate and running out of options, we made another booking through the OYO app for the same day – at a much higher rate, of course, because last-minute prices had surged. Again, we paid the full amount in advance. But when we reached the hotel, they rudely told us we had only paid 70% and demanded more money before giving us the room. When we contacted OYO customer support, they were completely unhelpful and insisted we had to pay the extra amount ourselves. No one took responsibility. It felt like we were being scammed in real-time – both by OYO and the hotel.

And it didn't end there. After finally paying again and checking in, we found the room to be in terrible condition. The beds were untidy, the fan didn’t work, the kettle was broken and never replaced despite multiple requests, and there wasn't even a proper hanger in sight. Everything felt neglected and unhygienic.

We were exhausted, frustrated, and felt absolutely cheated. The whole experience felt like a calculated trap – lure you in with low prices, cancel last minute, force you to rebook at a higher rate, and then demand even more at check-in. And if you try to reach out for help? Expect robotic replies, zero empathy, and no resolution.

This wasn’t just bad service – it felt like extortion. We wouldn’t recommend OYO to anyone, not even in an emergency. A completely dishonest and...

Upon arrival to 'Hotel' the first thing we saw was two men tinkering away with the boiler which instantly made me have concerns in regards to what we were going to face. Once we had paid the fee to stay at the hotel we asked what was served for breakfast. The desk assistant clearly didn't understand us much as he told us what time breakfast was and had to ask another man in a room behind him what we was asking. We weren't shown nor told where breakfast was served so didn't end up going for breakfast the following morning. When we got to the room the first thing we noticed was the size of the room itself. The paint job needed re-doing as it was chipping and there was a deep scratch in the door. The beds were acceptable however you could feel the springs coming through. The bathroom was the size of a built in wardrobe. The sink was poking over my lap as I used the toilet. There was no lock on the toilet door. The location was perfect in regards to visiting the main London attractions. Once we checked out we asked if we had to sign anything and the man behind the counter said no. We had noticed that they were holding an additional £50 on the booking card and we asked when that was going to be released. He said he will release it. It is now 3 days later and the money still hasn't cleared back to my account, so we called them to ask when it was going to be put back. He says it will take a further 3-5 working days as they have only just released it. Not to mention the guy didn't have an idea what I was speaking about. He thought I was trying to re-book for next week when I was asking when I was going to get my money back. He was telling my to call back tomorrow morning as it is better for him. I asked to speak to a manager and he said he was the manager however he was also new.

My overall view is that I wouldn't stay...

BED BUG INFESTATION! DO NOT STAY. One of the most traumatic stays I have ever went through. Please look at the horrendous bites in the picture that I have been dealing with for the past week (likely few more weeks to go).

After the second night I noticed I was receiving bites in a line and after further research noticed the black stains on the bedding were fecal matter from the bed bugs (as opposed to lint which doesn’t smear). I told the front desk which switched me rooms immediately. Later that day I came back and the overnight receptionist gas lit me and told me they gave someone else the new room and that they had no issue with the bugs. Which

They can’t possibly have had issues because they only act from 2-5am and they’ve only been given the room that day. How atrocious and ignorant to GIVE THE ROOM THAT WAS TOLD HAS BED BUGS TO ANOTHER GUEST. They admitted to acknowledgement of the infestation as they said they spray the rooms once a day.

Furthermore the new room we were given also had bed bugs and even more smears than the last, in addition to (see attached pictures) a disgusting air filter, broken toilet, and moldy drain.

After staying the following night in the new room and being bitten again we were forced to book a new hotel. This was easily one of the most traumatic stays we have ever had. These bugs can live in your socks or lining of your underwear and are extremely difficult to remove, and we just hope that after extensive measures we took to remove them (keeping all our belongings in a suana, washing all suitcases and clothes) that we don’t have to deal with this when we return to the states.

Save your vacation and DO NOT stay at the...