We went to brunch here as a group of 12 with a reservation. The place was at about 25-35% capacity and it took about 20 minutes to have our drink orders taken an hour for the coffee and orange juice to actually arrive, no complicated drinks. The server seemed very annoyed with us when we asked for more cups for people to have coffee even considering the wait. At the 45 minute mark, the waitress informed us the kitchen would take a while and would we like pastry or cornbread service. I was under the impression that this would be comped since she kept apologizing for the wait. The price was never disclosed and it turned out to be $10 a basket for 5 muffins of cornbread and they all appeared on our bill. The cornbread was good, but I would've appreciated knowing the price beforehand.
Most notably, our party had a person with an airborn nut allergy and we needed to know if the cornbread had nuts in it before we received them. They came out without us ever getting an answer back on their safety. Fortunately they did not, but to have them just show up without knowing was unsettling for everyone.
I ordered the Blueberry Ricotta and Lemon pancakes. Unless the ricotta is mixed into the batter, we never received it and additionally the blueberry capote and lemon curd were barely there. The pancakes really tasted like standard box mix, nothing special at all. I didn't bother the server about it because I would only annoy her further and then I'd have to wait another half hour to get it back most likely.
There was also this weird thing where when I ordered the pancakes, the server asked if I was going to add a protein or side to the order which felt like an upsell tactic. At another point when we finally had food, they brought out an extra plate of bacon and sausage that no one at our table had ordered, but they kept asking if anyone ordered them. Eventually we took them and these were also added to our bill at full price, which is fine, but felt weird too. The sausage were definitely grocery store frozen pucks.
Overall I feel like this place is charging way too much for the food they serve and there seems to be a huge miscommunication between front and back of house. I felt like we were seated an hour before the chefs even entered the building or something. Maybe their dinner service is better. Maybe this place is better suited for people who do not read the bill. What I do know is if we weren't there with our group, I would've left after waiting for drinks for more than...
Read moreIn a nutshell, our dinner on Christmas Day was a disaster.
Here's what happened.
The published fixed menu had two choices of entree: Salmon or Lamb. Despite our 7:00 p.m. on-time reservation, the lamb was off the menu and replaced by a 12oz ribeye.
The server was UNBELIEVABLY bad. After waiting for way too long, she flounced around to our table and dropped off one plate containing two corn muffins in front of my dining guest, not the middle of the table. Did that mean it was for both of us? Just him? What gives? There were rink-dink muffins tasted like something made with Jiffy corn muffin mix. I had one muffin and my friend had the other.
The soup took FOREVER to come out. It was in a very large bowl. There was so little soup in the bowl (depth of about 1/4 inch) that one could not get a spoonful without having to scrape the dish. The soup itself was so cold it had developed a film on the top.
The salad WAS A JOKE. It looked nothing like the salad on their website. There was such a minimal layer of spinach it could not even be considered a small side salad. I ate it in three or four fork-fulls. No choice of dressing.
The steak, though adequate in size, was nothing to write home about. I considered it along the lines of what you can get at Golden Corral. It had a basic schmear of mashed potatoes under it.
The creme brulee dessert was a rip-off. The ramekin was about 4 inches in diameter and the custard in it was 1/8th of an inch deep. I've seen more sauce put on something than what was offered as the main part of the dessert course.
The service was UNBELIEVABLY SLOW. We started at 7pm and the check didn't come until 10pm when, as the last diners in the place, we were treated to observing the main lights coming on and cleaning crew start on the carpets before we left. Thank God we had a lot to talk about because 90% of the time we were just sitting there not eating and not drinking.
At $85/person + tax and tip for this charade of a meal, we left completely unsatisfied. I began to wonder whether there was some kind of "rigged" deal where someone's church congregation ate free while the rest of us paid double and were served by the youth group. Completely unprofessional and shocking.
Not only will I not eat there again, I will not consider having guests at the hotel. What kind of place would put up with a restaurant...
Read moreSomething of a Sunday night disaster. Let me start with the venue is lovely, with lots of historic marble in the fantastic Candler building and looks out onto Atlanta's answer to Times Square. Restaurant is attached to the Hilton Hotel that occupies the building. Arrived at 6:15, talked over drinks, probably ordered well before 7. Restaurant sparsely populated. It was daylight when we arrived and they suddenly and without transition turned off the lights. I was thinking there was a power outage, but they were just switching to night mode. We swiped a tiny candle from an adjacent table, as ours was unlit. Waiter told us there were no specials, though they had had a grouper special the night before (somewhat unhelpful). One of my companions ordered lamb medium with sauce on the side and others ordered sole and scallops. The waiter returned during appetizers and informed us that they were out of scallops and offered trout (a previously un-reported special) instead. Dinner arrived except the ordered lamb came well done and covered in sauce. The sole was replaced by lamb, and, when this was pointed out, it transpired that they were out of sole, as well. This is at least two items on a fairly short menu they were out of before 7 o'clock? Anyway, they rushed a replacement (more trout). Two of us had ordered filet mignon, which came as small piece of meat forlornly sitting on a large white plate. Filet was tasty, but have they heard of presentation? garnish? The lamb was similarly presented in a minimalist fashion, though the trout did come with usual accompaniments. Anyway, complaining about the service eventually got the chef out, who smoothed things over with a nice dessert. Though the management then tried to throw us out. One of our party (the birthday girl who received the overcooked lamb) was a bit feisty, but nothing was said that was out of line. Eventually, the charming hotel security lady came and smoothed things over. An interesting experience that could have been so much better. Seems like they need to get their act together, perhaps a bad night with the second string staff, but...
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