Hampton Inn Charlotte-Uptown — Hotel in Charlotte

We were in Charlotte for a concert and to spend time with family afterwards. We booked a room and paid for parking in their garage. When we arrived, we were informed the parking garage was completely full and we could park next door in a public parking lot for $25. We parked there for the concert and were informed the car had to be moved before 3am or it would be towed after that. The guy at the front desk was very sarcastic and condescending when we spoke to him about the problem, suggesting we park at another public lot (the closest being a ten minute walk away). When I expressed how disappointing it was to have booked a room and paid for parking in advance, he sarcastically replied "awwww." When I decided to simply check out, I told him I was going upstairs to get our luggage and would be right back. Three minutes later when I returned to the desk to check out, he said "awwww, I'm soooo sorry, I just started a report so it will be in the morning before you can check out." At the point I had surpassed my limit and tossed the key across the counter and told him to figure it out because we have nowhere to park for the night and we're leaving. Again with the sarcasm, he said "WELL OK" as if I had done something wrong and had no right to be upset. Never once was there even a hint of apology or empathy. My son is a diamond member of Hilton rewards as he spends a lot of time in hotels with his job. This room was paid for with his rewards, so even though we spent less than 5 minutes total in that room, he was not compensated for the incident. If this is the service to be expected from your chain of hotels, I will make it a point to NEVER book a room at any property you own, and inform everyone I know what to expect from your hospitality. We drove nearly 6 hours to arrive in Charlotte, went to a sold out concert with 75k people, then ended up driving home at 2am and sleeping for a couple of hours in our car at a rest area. Obviously there were no available rooms in Charlotte that late in the game. I would have expected at the very least to have been offered a room in a nearby town considering all the facts, but instead was treated like trash that didn't belong in your hotel. If that is not your common practice, you should review the work schedule and take appropriate measures to remove the less than hospitable "host" from his duties to protect the integrity of your business. Thanks for robbing us of precious time we could have spent with family during this trip. That was the most disappointing factor of all this ordeal. My son works construction and is always traveling so we rarely get the chance to spend time together. This trip was special for him as he purchased the tickets for a gift and also provided the "room" and "parking." We enjoyed the concert, but otherwise, what a horrible experience! The photo is our sleeping arrangements aka rest stop on the...

The hotel is "shoe-horned" into a high-rise block in downtown (self-styled as "Uptown") Charlotte with another Hilton hotel, the Garden Inn, and they share 2 levels of the 8-story parking deck between them. It works, but there are compromises. Highlights were responsiveness, friendliness, and helpfulness of staff members, Keisha and John. However there were disappointments, too: Very constricted parking garage space with 6'8" height restriction, extremely tight turns, and only 2 levels for Hampton guests. My wife would not have been able to drive into or out of the garage due to her claustrophobia. This restriction needs to be kept in mind when making reservations. The scaled back "Covid Response" breakfast was disappointing compared to pre-Covid offerings. The "internationally-sourced" OJ, lack of skim milk, few choices of yogurt (and only 4 ounces!) no waffles, eggs, bacon/sausage, except on Friday, definitely detracted from our previous Hampton stays' experiences. The room, although nice overall, was cramped with a king size bed and chaise. However we were fortunate that despite the info for wifi options, we could use our Roku to watch shows of our choice at no extra cost, although, as usual with Hampton, the wifi was not secure, and there was no ethernet network access jack, so we did not risk doing our other normal internet access on the hotel wifi, and used our cellular data service instead. This is not being concerned with guests' internet safety! Something else to keep in mind, is that for all the great places and activities in this heart of Charlotte that are in walking distance of this, and many other nice hotels, pedestrians need to stay very aware of the proliferation of electric scooters (city-provided/sanctioned?), and the noticeable number of their dare-devil riders. Being hard of hearing, my wife and I were frequently surprised by scooters whizzing by us (when not using the streets - many seemed to enjoy going between street and sidewalk as the mood struck them). There were a few close calls. While waiting outside the Truist Baseball stadium for a delayed evening game of the ACC baseball tournament, we got quite a "show" of scooter, bicycle, and even some motorcycle dare-devil performances that seemed focused on the crowd of fans waiting several hours for the prior extra-innings game to finally end, and frequently came close to not only pedestrians (many with young children), but also "challenged" cars on the streets, and there were some close calls there, too, that could have been far more consequential. Charlotte needs to get this free-for-all under control before this leads to serious harm. My wife and I definitely will be reluctant to follow our first Charlotte downtown vacation venture with any more as long as this intimidating...

Worse hotel experience I've ever had. The hotel offers a complimentary shuttle service. DO NOT USE IT!! I asked to be taken to a location that is within the hotel's 3 mile radius policy. The shuttle driver brought me to the location and told me to call when I was ready to be picked up. I did so and the person at the front desk told me that they would not send the shuttle to pick me up. First I was told that the location was NOT within the 3 mile radius and that the shuttle driver had told me that they would not come back for me. That was a total lie. The driver and I had a discussion when he dropped me off and he told me where they would pick me up when they returned. I called from the exact spot he told me to wait for the shuttle. I asked to speak to the manager on duty, Andrew Joyce. He is impossible to deal with and quite arrogant. He got on the phone and reiterated that they would NOT send the shuttle for me. He said that he didn't think the location was within the 3 mile radius. I told him that I had checked it out and that his own hotel clerk had also verified that the location was within the specific radius. When I told him that, he changed his story and said "well, it is 5:00 on a Friday and traffic is heavy". He then suggested that I call a cab. I told him that I had never visited that area before and was very unfamiliar with the area. His own shuttle driver told me that it was a "bad part of town" and to not venture out on my own. I asked Mr. Joyce several more times to send the shuttle for me. He then somewhat relented and said that he would send a cab and the hotel would pay for it. Shortly after the call the taxi arrived. Upon arrival back at the hotel I asked to speak to Mr. Joyce. He came out of his office and his demeanor was very defensive and arrogant. He didn't understand why I was upset that he would not send the shuttle to pick me up. NOT ONCE DID HE OFFER ANY TYPE OF APOLOGY. His only statement to me was "well, I sent a cab, what more do you want". This completely took me by surprise. I've stayed at Hiltons/Hamptons before and have never experienced such poor, inexcusable service by any of their other hotels. I do know, however, that I will never stay at one again or recommend them to any of my friends. TOTALLY UNACCEPTABLE!! Mr. Joyce is the poorest excuse for a manager that I've ever encountered in...