Ally Charlotte Center — Local services in Charlotte

I am writing to express my frustration regarding the ongoing processing of my GAP claim. My vehicle was totaled on 10/17, and despite it now being 11/22, I am still waiting for the claim to be processed.

On 10/30, my insurance company mailed the check to Ally, but it apparently sat in a PO Box while Ally claimed not to have received it. After waiting for 11 business days, I facilitated a three-way call with Ally and my insurance company to verify the address to which the check was sent. Subsequently, I was instructed to wait an additional three days. Fortunately, the amount was credited to my account the following day.

Despite the funds being received, Ally continues to bill me for a vehicle I no longer possess. I understand that the GAP claim processing is pending because Ally is waiting for the car warranty to be canceled and refunded. I was informed that Ally reached out to the warranty company on 11/6 but has yet to receive a response.

Additionally, the total loss agent advised me to continue making payments to prevent any negative impact on my credit report. However, I am unable to escalate this issue to a supervisor or provide feedback about my dissatisfaction, as the agent claimed to have no knowledge of any feedback channels.

I am seeking assistance to expedite the cancellation and refund of the car warranty and the processing of my GAP claim. Your prompt attention to this matter would be greatly appreciated, as this situation has been causing me considerable...

Beautiful buildings don't necessarily make for a stand up company. Customer service is horrific. Nothing like having Sammy in South Africa asking you for the last four of your SS number. And in the background it's sounds like a scammers call center. After doing the bare minimum Sammy hangs up on you. I now know why in the past ten years I've been frauded three times. Corporate America has sold us out for maximum profit, when will...

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