Holiday Inn Express Columbus - Dublin, an IHG Hotel — Hotel in Washington Township

It honestly pains me leaving 1 star reviews, but it's important for others safety, especially any single men, women, or families that may be staying here.||||It began by spotting a man in the back of the hotel a business suit that was stumbling, slurring his words and appeared to be drugged (non-willingly). He was the physically dragged back to his room by two women....but that is not all.||||We picked this hotel that is 100% Smoke Free as its important for anyones health especially children. Despite this guarantee pasted on the website and around the entire hotel, we were woken up at 1am with smoke billowing in our room. It was so stuffy that it caused my children to wake up and vomit from the cigarette smoke trapped in the room, even after opening the window! If this seems dramatic, they have disabilities so this smoke-free guarantee is truly important for their health. And, there was no way to get the smell or physical smoke floating in the air out.||||Since I was half awake, I called the front desk and they "accomodated" us by putting a fan in the hallway to circulate the smoke out as it was filling the entire 2nd floor with smoke.||||We rebooked on another floor where we were "guaranteed" there would be no issues for our 2nd night. We received our key, changed rooms and continued our daily errands.||||Upon returning (about 5 hours later) we were met with a new employee Christine behind the desk. Our room key was not working, so we needed another one.||||Christine then tells us we need to pay another incidental fee and though confused, we agreed to return and pay the fee AGAIN once we out our children in the room so they were not bothering other guests while running through the lobby.||||About 5 minutes later, Christine calls our room stating that she doesn't believe we have the money to pay. While on the phone with corporate they recommended we stay on the phone with them for our safety and they will attempt to call so we can pay the incidental fee.||||When Christine calls again and we informed her corporate is walking us through the process to handle "situations such as these", she stated she is now calling the police now to charge us with trespassing on the room we paid for; where we have stayed for now 2 full days.||||Corporate informs me that the phone lines are disconnected and asks her (over speaker phone) why the lines are disconnected - she points at me and tells me "I don't have to talk to YOU! I'M CALLING DUBLIN PD AND THEYRE GOING TO ARREST YOU". I responded calmly that is fine, we can discuss what's happening with the police when they arrive.||||Corporate asks her again to simply accept our payment so I can leave the lobby and she screamed "NO" before locking herself in the back room, pacing the lobby around me, and then returning back to the office and locking herself in there again.||||When the police arrive and speak with her they informed me they can tell there is something strange going on and obliged to stay for my families safety. Corporate stayed on the phone and was adamantly apologizing while documenting everything Christine, the police, and I said.||||Dublin PD was extremely kind, provided us with police stickers, and stayed on the property to keep us safe as they noted Christine was following me and my children down the hallway...which she had to go out of her way to do.||||Once we got in our car, Christine ran out of the hotel and sped off in her car....I believe she just started her shift...||||And in case you need to guess, my family is MULTI-racial, I'm ambigious, and my husband is a white-passing Asian man.||||This was the strangest experience I've ever had in my life and Christine was thankfully a failed Karen in the making.||||If you want to pay for a space and then have the police called on you & have them stay for YOUR safety, this is the hotel for you.||||Edited to add: Christine was one of the women dragging the man in a gray business suit back into the hotel & another hotel employee in Dublin stated it appeared that Christine may have been on something; very...

The hotel is impeccably maintained, reflecting a strong commitment to cleanliness and guest satisfaction. Under the dedicated leadership of Manager Ron, the establishment consistently prioritizes delivering an exceptional experience for its guests. It’s clear that he is genuinely passionate about his role; he leads by example and is actively involved in day-to-day operations.

Ron’s attentive approach is evident in his interactions with guests—he not only listens to their needs but also ensures their comfort throughout their stay. He is adept at anticipating potential concerns and proactively communicates available alternatives. Walking into this hotel is a breath of fresh air; you can immediately sense the freshness and cleanliness, allowing you to unwind. Upon entering my assigned room, I was pleasantly surprised to find it pristine and impeccably cleaned, confirming my initial relief and expectations.

The comfort of staying at a well-kept property is difficult to put into words. The beds are invitingly cozy, and the linens emit an undeniable freshness. Breakfast is a highlight, featuring a wide selection of items to suit various tastes, making it both convenient and enjoyable for guests. Additionally, the heated pool adds a wonderful touch to the overall experience, perfect for relaxation and leisure.

The staff here is exceptional; they are always eager to assist and go out of their way to accommodate any requests. The housekeeping team stands out for their attentiveness, ensuring that all needs are met promptly. This Holiday Inn truly embodies the IHG promise, going above and beyond in every aspect of service.

Moreover, the location is incredibly convenient, situated near major highways that facilitate easy travel. A shopping mall is just a three-minute drive away, and a Walmart is within walking distance, making errands and necessities effortlessly accessible. There are numerous dining options in the vicinity, as well as entertainment venues like Scene 75, an arcade and bar that provides a fun outing for families.

Overall, this hotel not only meets but surpasses expectations in every category, creating a delightful and memorable stay for...

After a very bad experience at another Holiday Inn elsewhere last year, I was hesitant to give Holiday Inn another chance. I'm really glad I did. I think this hotel is what every Holiday Inn and Holiday Inn Express property should be like. We got an ample, well-equipped guest room (room 351) -- far away from the elevator and the ice machine, exactly as we requested. The room was indeed very quiet (and so was the entire hotel, as far as I can tell). The room was spotless. We very much appreciated the spacious fridge as well as the microwave. Aside from the king-size bedroom, our room had a fold-out sofa (which we didn't use), a work desk and chair, and a large TV set. I particularly liked very much the room's quaint decor -- not a fan of the cheap minimalism in vogue these days. The bathroom was also large. Plenty of towels and toiletries were provided. Shower was excellent (no bathtub, which I personally appreciate). The only thing we missed was an in-room safe.

Breakfast was superb. Lots of warm (a variety of egg-based dishes and sausages, pancakes, several types of bread, muffins, and bagels) and cold options. The breakfast area was large and pleasant.

The hotel's staff was invariably courteous (we interacted with the very nice evening lady, as well as with the morning young man). The hotel manager also replied to my queries in a prompt and courteous manner.

We are truly glad we chose this hotel. Originally, we were planning to say at a 4-star downtown Columbus hotel (where the conference I was attending was being held). Luckily, we came across this little gem in suburban Dublin, which cost less than half that 4-star hotel, and was just as good, if not better. Plus, it's a stone's throw from downtown Columbus -- a 15-minute drive. Finally, this hotel is a 10-minute drive from downtown Dublin -- a really enchanting village. It is also a 15-minute drive from Bridge Park, a sprawling new development in Dublin, by the Scioto river. Bridge Park has several top-notch restaurants and hangouts.

We would definitely stay a this hotel again if we are in the...