Chamonix Casino Hotel — Hotel in Cripple Creek

WILL NOT return to Chamonix again - the resonation I agreed with some public reviews here about Chamonix's management team. Most of the 1-Star reviews complain the casino management team does not care about the players, these statements are true and it has been worsen over the time.

Since 2023, I and my husband have been one of the LOYAL customers to this hotel since their first-day opening, when we still paid over $390/night for a Grand Suite but once we walked into the room realizing there was NO bedding at all, we personally trained the 2 front desk agents to professionally arrange beddings (we've been in hotel industry since 80's and owned Hilton/Marriott brands); to nowadays we've dined at 980 Prime restaurant for 70 times and dramatically witnessed lots of transitioning of 2 GMs within 1st year; pit directors changed 3 times; many dealers left and yet, nothing has been improved to shape this casino into a better place for players' enjoyment. We referred many families/friends to Chamonix and now it becomes a HUGE regret to us!

The pit SHELBY has been personally retaliating against us since we complained to hotel GM the very 1st time. SHELBY continuously ignored our buy-ins, did not record it correctly and was rude to us when we had tried to confirm buy-ins with her, she was unprofessional, not knowledgeable, disrespectful and raised voice to us stating "I can't tell you and would need to ask my husband Ryan when he comes back to the pit!" SHELBY's husband Ryan happened to be a pit supervisor as well. If a supervisor SHELBY needs to confirm with her husband to perform her daily job, how can she manage a team in the pit with 10 dealers and be qualified at her position??!! Regardless of how SHELBY constantly yelled at dealers in public, made dealers quit on the spot and yelled at various customers in front of all others that did not respect anyone.

Yesterday SHELBY yelled at me to my face in the pit when our host Wendi Vinson was the witness. Once we sat down at Roulette table in the morning, a host Steve (not our host) came to me and said there were "2 people" who had just complained about me eating at the Roulette table?! At that moment, I was done eating it first of all, secondly I ate a small pastry of strawberry hand pie that I had purchased from Chamonix café to go with my coffee. See attached picture. Immediately we looked around and realized only 1 gentleman was playing at the table with us, but he was cashing out to leave. SHELBY was the only floor in the pit that saw me eating it, plus Roulette dealer. Later yesterday we both talked to Steve agaian & found out it came down from the pit SHELBY's complaint!

All the table players were allowed to order in-room dinings at the baccarat and nowadays are allowed to order any food in a to-go box then eat at ANY table, which is Chamonix' house rule.

Yesterday afternoon, I invited SHELBY to have a conversation by asking her to step aside and witnessed by our personal host Wendi Vinson. Kindly I asked SHELBY that by moving forward I would be appreciated if she could directly talk to me in person, instead of someone else. SHELBY immediately blamed it on MOD "TAMMY" asked the host Steve to talk to me, not her! She also claimed to be "intimidated by talking to me", which was the reason she stated "she had to send a host". I simply wished SHELBY could have made things easier by directly handing situation with me and with more respects; but instead, she turned in a bigger scene that she did not apologize, eventually raised her voice, yelled at me in front of everyone and all players/dealers turned around staring at us including my host Wendi. Before our conversation was concluded, SHELBY simply stomped away with no apologies and no solution.

Personally, we have NO more patience and tolerance on SHELBY or all these unpleasance at Chamonix anymore and without SHELBY's apologies and continuously being rude, disrespectful, yelling, raising her voice in public and ruling the pit like she is someone, we will NEVER return to Chamonix and maybe you shall...

Hubby and I decided to come up to cripple creek for a night and stayed at the brand-new Chamonix Hotel & Casino.

I was so sad it was only a night! This was an amazing stay.

Upon pulling up the main entrance, we were greeted not only by a complementary valet but staff asking if they could assist with luggage.

It wasn't much but as hubs and I are recovering from recent surgeries this was a much welcome offer of help. After checking in we headed up to our floor and the staff lady helping us with our luggage insisted we return to the desk seeing how much pain my husband was in and request a room closer to the elevator for his comfort. We did so and were switched rooms right off the elevator.

After checking in we hit the casino floor, and everyone was SOOO friendly and helpful. I even had staff members asking me how to use ASL when I informed them that I'm HOH/deaf. Many times, people will make snide comments, be rude, or walk away. I've even been handed braille menus before when out to eat. It means the world when we go places and I'm treated normally. I love when I'm asked about it because it allows me to help educate on life in a hearing world.

We had dinner at the home cafe in the neighboring casino Bronco Billy's. We were very sad to learn the .49 cent breakfast had gone away but hot damn I'm glad we hopped over for dinner - the food was delicious! Ironically this rabbit decided to be a carnivore and go with the jackpot burger and my hubs had the garden salad. Wow. If you haven't tried this place hop on over next time your in the area!!

Hopping back out to the casino floor we putzed around a bit longer when we won the hourly free play give away. Thankfully my husband heard my name called and sent me over to see what they were paging for. I never win anything so that was a delightful treat.

After a bit we headed back to the room and zonked out.

The following morning, we debated breakfast and torn between returning to the Home Cafe in Bronco Billy's, hopping the shuttle up to eat at the cafe in the golden nugget or trying the buffet here at the Chamonix Casino even though the price listed was on the high side of $35 for brunch.

Well, we decided to investigate the buffet and are we glad we hopped on over. When we got there it was empty, but it was early and started filling up shortly after. I would suggest adding more signage to locate the buffet room off the ballrooms.

The selection included both breakfast and deserts and a good variety too. From breakfast lobster rolls to more traditional options with the chef's own unique flavors.

Hubs and I just had to try a bit of everything. Who knew a lobster roll for breakfast would be DEVINE! (Might suggest some half portion sizes of some of the options for those of us with smaller appetites and wanting to try everything.

The biscuits and gravy had a slight heat and so much flavor. The OJ was one of those nifty fresh grinding machines and so tasty. The coffee was amazing with no bitter aftertaste. The eggs fluffy, and the bacon and sausage had flavors and choices. There was jalapeno bacon for those who like it spicy and regular bacon. turkey sausage and Reg pork sausage. And the pastry table of sweets... I think... OMG... should sum it up.

This buffet was worth every penny. And when the staff stopped by to ask how everything was, I told her I learned to cook in my Nona's kitchen and can cook and this is some of the best food I've had. A few minutes later she brought out the Master Chef Chris. I told him what I had told her and thanked him for such an amazing breakfast.

Hubby and I live about 2 hours away and we'd drive back up just for this buffet, and to try the dinner service! Food is necessary for life so it should be amazing, and this hit the spot! Keep doing what you're doing Master Chef Chris!

And if you haven't been here since the grand opening and left a negative review, maybe give the hotel casino and buffet a fresh shot because there are always glitches in openings.

We can't...

Do NOT bother tipping the housekeeping staff!

I recently checked out on the morning of 12/24/24. Left a $5 bill as a tip on top of the towels I used which I bunched up and left by the door. Had to make 2 trips to my car. As soon as I got to my car on the 1st trip, I realized I had forgotten my phone in the room. No problem, had to get back to the room anyway for the rest of my belongings.

Well, when I got there (and mind you, it was just before 10:30am) that $5 bill was GONE but the used towels were still in the same spot, and so was my duffle bag (the last thing I had to get) and its contents, thank God. Looked around for my phone, nowhere in sight. OK, so it must be in my car. So I go back to my car with my last bag, look around and still no phone. At this point, I began to panic. So I go back up to the room with with a still active card key (as it was before 11am). Got in, looked EVERYWHERE and still nothing. Housekeeping staff were cleaning the neighboring rooms so I asked them them if they could call my phone number, and there were 3 men all who claimed "no english". So I asked, "habla Español?" "Si!"one of them responded. So in my best yet still broken Spanish I asked "donde es mi telephone? Yo no se. Por favor" and proceeded to gesture with my hand acting as if I had a phone in my hand, dialing it and holding it to me ear, asking them to call my number. I mean, I had JUST left them a $5 tip. And was planning on giving them another $5 ON TOP OF THAT. Yet they all just stared at me like I had a third arm growing from my forehead. Completely aloof without a single modicum of concern. They claimed to not speak English yet our currency is printed in ENGLISH and they had no problem understanding that $5 bill I left on top of my towels.

This was particularly INFURIATING and insulting. After ransacking the room, my entire car and emptying out my bag, I still couldn't find it. Now completely distressed, I went to the front desk. Already a line of people there, I become even more visibly frustrated. Seeing that I was distressed the other guests were kind enough to let me go ahead of them. At which point the gentleman at the front desk was VERY helpful and called my phone numerous times as I went back out to my car hoping to hear it and immediately locate it. There was nothing. So I went back to the front desk at which point it was now after 11am and escorted me back up to the room with a master key. Not even a minute after entering the room, he finds it almost instantly instantly on the toilet paper holder in the bathroom. Because of the black color of the wall, my phone became practically invisible. So I offered HIM the additional $5 tip but he refused.

I understand that housekeeping's job is to strictly to clean and prepare rooms before 4pm check in time, but for the same amount of time they they had spent taking a peak into my room and to fetch that $5 tip (which was once again printed in ENGLISH) any 3 of those men could've just as quickly and easily dialed my number. At which point not only would they had got yet another $5, but I would've immediatelty found my phone, been on my way, NOT be a half hour late to my job (on Christmas eve) AND would've saved 10 minutes of that front desk clerk's time that could've been much better and more efficiently used in helping other guests check out.

The lack of empathy and help from those greedy and selfish housekeepers was utterly APPALLING, disgusting and completely UNACCEPTABLE.

Had this been my very first time staying here, i would NOT want to come back. But since I'm a regular, I understand isolated incidents like these and encourage management to look at my experience as a teachable moment in how to make a guest's experience as pleasant as possible. And to the front desk clerk who did do an exceptional job, and Anna who checked me in the night before: Keep up...