Ulta Beauty — Local services in Dania Beach

Beware about the Double charge.

I went there on the 28 and paid cash and rest on card and there machine said approved. I was waiting for it to tell me about receipt but needed to be somewhere and clerk said she could just put email when it comes up. I left and while on road I got call, that they are left with bill as it didn't go threw but on my bank it was saying pending. I went over there and they had me run it again and they said charge would fall off. I knew I couldn't trust them as I am A bartender with dozen years experience and I know these pos systems very well as I have always been the one employe that could always identify problems in the pos system. I called my bank instead and informed them and they said it's pending but they will file A claim so incase it does go threw then the bank will go go threw with claim and reverse it. Today I looked at bank charges and there pending went threw and I did see bank reversal on one of the charges so they did try to charge me twice but bank had to go get it back themselves. I called to make sure they won't go back and try to get that reversal but instead they was arguing that they didn't try and charge and claiming my bank was wrong . I had flat tire and on phone i told women hold on one second as i was dealing with tire place. She hung up so I just wanted A simple we won't go try and get that money back since my bank reversed it and they will still have right to fight it. I called bank and bank did tell me both went threw and bank went and got money back . So I went to store and all I wanted so apology but instead I got aa rude manager claiming on there end it says I wasn't charged but my bank says otherwise. I just wanted A closure of na we won't try and get that back and I apologize. Never got any of that , I got a manager that elevated with me instead of saying I'm sorry you see that on your end but we won't go try to reverse that one that bank reversed so you don't need to worry about it. I rather not send pics on here of my bank statement but I will if you write on here trying to claim chase bank is wrong lol and if ya didnt try and extra charge ,then bank wouldn't have needed to reverse the charge. I went back to store to get simple apology and that it's done on there end which being A bartender , I know if I apologize about my mistakes people will respect me more. I been to many these stores but I know to never return to this location. Also manager claimed about employees the day I got charged saying I said they were mean is false, those clerk and manager on that day was very nice For people reading this I am sorry this is so long but hopes this helps. The manager Andrea should not be working in customer service on any level and she is the rudest gm I have ever ran into in my life because she had no deescalation skills . She' A big reason why I will...

I've been to this Ulta many times but after my last experience I refuse to have my money go to any part of their quota. I made a pick up in store order Saturday because they were the closest store with all the items I needed (30 minutes away). I made it all the way home only to realize two of my items were clearly opened. I mean one item had no seal with oil spilling and another was box ripped opened and taped back up.

I went back yesterday and the experience definitely left me with an impression of poor customers service. The associate that started helping me encountered a message apparently she had never seen before. She asked for help and a black lady with blonde braids came to assist which was no problem. The problem came when this manager tried again, got the same message and made a face. So I volunteered that I had used after pay to make the purchase, I got ignored. She was silent for a second and then told me to go get the unopened items from the floor. When I returned with just the oil, they didn't have my foundation shade, she tells me that because I used after pay the system won't allow an exchange. I say well what am I to do with these opened items that were given to me? I used after pay for a reason. If selling opened items is something Ulta does it should say so on the website or the least the purchase email. She states well they don't sell opened items and I'm like but clearly y'all do since that's what was given to me. After that back and forth she tells me actually she can do a full return for store credit and repurchase with the store gift card. I'm like okay a solution but wait the items have to be returned separately, to which again I say ok. I day we can do the oil no issues but I'll swap the foundation at another store that has my shade. The process for the oil was easy, she put the money on the gift card and I used it to make the purchase. She picks up the foundation and I'm thinking I just told her I would go elsewhere to swap it but since she had already started and the previous process was so easy I let her proceed. Instead of the process being the same, I get told plain and simple the return went back to after pay because the store credit option wasn't available. I stood there in pure shock because I just told this lady I used after pay for a reason AND I'm sure she could have told me that BEFORE completing the second return. There was no care on that lady's face what so ever. I just said okay and walked out of there fuming because I was genuinely flabbergasted at the interaction and anything I was thinking at that moment wouldn't have made a difference.

ULTA if you're able to identify that lady based on my description, she needs some serious training on customer service and the appropriate way to handle problem resolution.

Ps, I called the store and her name...

The service was fine, but there was only one person working the register while three other associates were walking around the store. I stepped out of a line of one checking out and two waiting to look at something else because it was taking too long. When I returned, only one person had checked out. The guest in front of me was processing multiple returns, and the associate seemed to be struggling.

One of the other associates briefly went to the register, chatted with the first associate, and left, appearing indifferent to the growing line. The manager, wearing a bright pink blazer with black hair in a ponytail and about 5”6, was seen talking to that associate along with another one, but no one addressed the long wait. The first associate came back to the register, and a guest behind me commented that we had been waiting about 15 minutes without help. The associate then stayed and logged in to assist.

I was treated nicely by the associate, as she helped me earlier in the store. However, the manager soon harshly questioned her about why she was at the register, interrupting and repeating questions without letting her explain. The manager made it clear that she expected the associate to stay near a male, implying suspicion of theft.

The associate struggling the with transaction explained how she tried to call the manager but received no reply.

The associate helping me said in Spanish (out loud) that she had to stay at the register because the guest before me was "bitching" at her. Although the manager and associate were speaking in Spanish, I understood perfectly as I am fluent from a Latin household. The associate said, "la otra señora, me estaba puteando," which, while it literally translates to cursing, but was meant as bitching—the guest had not used any curse words.

I told the associate after listening to the entire conversation that she should be careful speaking out loud in Spanish or any other language, even softly, because some people who don’t look Latin can still understand perfectly. The manager gave me a nasty look after I said this, while the associate looked uncomfortable and apologized, nervously laughing and looking down.

Aside from that, most of the testers were in terrible condition. It seemed like the store had a lot of workers just walking around aimlessly while I was looking throughout the store. The manager didn’t take any initiative to help with the register either when I was there.

Overall, a very sad experience. The manager seemed more concerned with which woman was "bitching" and looked at the line with disgust, showing no real care for the guests waiting.

I included a photo of the location and 2 examples of the products. Most were a lot worse than these. This is just from a section I usually...