Mancini's Sleepworld Dublin — Hotel in Dublin

I recently had the pleasure of working with Devi, the most amazing mattress sales lady, and I can't say enough good things about my experience. From the moment I walked into the store, Devi greeted me with a warm smile and a genuine eagerness to help. Her friendly demeanor immediately put me at ease, making the entire shopping process enjoyable and stress-free.

Devi knowledge about mattresses is truly impressive. She took the time to understand my specific needs and preferences, asking detailed questions about my sleep habits, any physical discomforts, and my budget. Her expertise was evident as she explained the different types of mattresses, their materials, and the benefits of each. I felt confident that I was in good hands and that Devi was genuinely interested in helping me find the perfect mattress.

What sets Devi apart is her patience and attentiveness. She never rushed me or pushed me toward a particular product. Instead, she encouraged me to try out several options, providing insightful feedback and answering all my questions thoroughly. Her dedication to ensuring I made an informed decision was truly commendable. It was clear that her primary goal was my satisfaction, not just making a sale.

Devi exceptional customer service extended beyond the initial purchase. She followed up with me a few days after my purchase to ensure that I was happy with my new mattress and to address any concerns I might have. This level of care and commitment to customer satisfaction is rare and greatly appreciated. It made me feel valued as a customer and reinforced my positive impression of her.

In conclusion, Devi is an outstanding mattress sales lady who goes above and beyond to provide exceptional service. Her friendly demeanor, extensive knowledge, patience, and genuine care for her customers make her a true asset to the store. If you're in the market for a new mattress, I highly recommend seeking out Devi for an unparalleled shopping experience. She truly made a difference in my purchase, and I couldn't be happier with my...

I am deeply disappointed with the customer service that I received from Mancini's Sleep world at Dublin,CA after I purchased a mattress from their Dublin store.

On May 20, 2023, I ordered two mattress and trundle frame (the whole set) from Mancin's sleep world store in Dublin. The Bed frame and mattress were delivered to my home on June 4th at 8.30 AM PST, but the bottom matters was of the wrong size . The delivery driver assembled the frame, but we observed that the mattress height was too hight and could not close the bottom portion. The delivery driver asked me to call the store later as the store was not opened yet, and told me that he would take it back when he delivers the correct size mattress.

I called the store immediately when it got opened at 10 AM PST. I spoke to a store manager and he asked to call the warehouse to get the mattress back. When I called the warehouse team they said that they should get the instruction from the store and customer cannot call them directly though the warehouse phone number was given by the store manager Cal.

Now both team are finger pointing each other without giving a solution and I held up with a wrong size mattress.

As I have ordered the whole set (bed frame with mattresses) with Dublin store, I would have appreciated if they have sent a replacement mattress

I am very disappointed with the customer service and their sales people will disappear once purchase is over.

Recommendation: I would not recommend Machin's Dublin Stored their delivery partners to anyone. The customer service is terrible and they do not seem to care about...

We were in need of a new bed and rather than buy online, (a place I usually go for many items) we actually wanted to touch and feel and try what was available in the sleep arena. We could not be more pleased with our experience at Mancini's Sleep World in Dublin and cannot recommend this store highly enough. Our salesman, John, greeted us politely when we entered and then asked us a few questions in order to save us time and point us toward the beds that would best suite our needs. The selection was immense and as we were putting down a large amount of money on a bed, we were so happy to have been able to touch, feel, and lie on the beds and experience their features, giving us a bit more security in our decisions. (An added bonus is the four month "sample" period the store affords, really helping you feel secure in your purchase.) After a great deal of sampling, not for lack of comfort, just simply because we wanted to be sure, we finally chose a bed. Throughout the process, John was always available to answer our questions, yet he also gave us the alone time to we needed to enjoy the beds so we never felt pressured. The entire process was so easy and actually enjoyable. Our new bed will be delivered and set up tomorrow, truly an easy, seamless process with a great guarantee!! I cannot imagine that I had contemplated purchasing a bed online, after the ease of shopping at Mancini's, I now realize what a mistake that would have been. Thank you John and Mancini's for a better...