Fenway Hotel, Autograph Collection — Hotel in Dunedin

The first night we were extremely unhappy. The rooftop had guest that were very loud and obnoxious and some guests were extremely loud outside. I called the front desk twice-once around 10:30 and was informed the rooftop closed at 11:00 and it should get quiet. I called again at 12:45am as it was just as loud if not, more loud. The gentleman was quite rude with me. Because of this I wanted to leave the hotel. The next morning I did proceed to the desktop check-out; but when I returned to the room my partner agreed with the front desk that relocating rooms would suffice. We especially didn’t want to start looking for another room, pack up, relocate and unpack all over again. Had the desk informed us there would be another event, we certainly would have left. The second night-I was completed aggravated and unhappy. At 9:30 pm after returning from dinner, I witnessed two females extremely intoxicated decide to record themselves (or were live video online) jumping into to pool with their dresses on. This was dangerous for them and for your property. Where was your staff? Throughout the evening the people across from us went in and out of their room over 200 times, each time the door slamming. No one cared about others trying to relax or sleep. Very rude. Also-what were they going back and forth so much for,,,drugs? I called the desk twice. Once before midnight and at 1:30 am. I was told the lobby doors could be closed-my reply-why allow guest to be so loud and rambunctious in the lobby of a hotel this late? Other guest are travelers, maybe have children, or just want to sleep. I understand the weeding placed a lot of income for the property-but at what expense? The staffs handling (he was quite rude with me on the phone) was immature-all the evening staff are young kids who like the party scene.

The management team may reply to this review stating they gave me a discount for the issues. This is true-after several issues and reaching out to the team, I finally heard back (3 emails later) from the GM. They did discount my SECOND night to $99-they think this is plentiful. My birthday trip was ruined both evenings as I could not sleep and was very annoyed by these disturbances, and the management team thinks $200 on a $600 bill is ample apologies. They also stated “we will learn from this”…anyone who is a manager should already know you dont allow patrons to run up and down hallways or hang out in the lobby after 10pm, and certainly not after midnight-screaming and carrying on-this shouldn’t be anything new and they shouldn’t need to learn how to handle these situations. Their issue-their pm staff are all young kids who want to join into the party that is going on-and care less about other guest.

I do want to add, Sheyla is their star employee! While the GM and other members of management cant be bothered being professional, she stepped up to the plate-took care of my complaints and other guest (there were a few from these evenings) as well as covered the front desk and covered the restaurant as (Sunday Brunch) their staff (host and servers) were very late arriving to work. If I were the area manager I would promote Sheyla to AGM, fire the rest of the management team, hire a new GM and supervisors. She and the location, are the only reasons I gave...

Extremely disappointed! They cancelled my prepaid room! As a Marriott member for decades, the service from Marriott and individually owned hotels using the Marriott name, has drastically declined. NO PERSONAL SERVICE! On my account my default Amex card had been compromised, my new Amex was in the Marriott account, BUT unfortunately I did not realize that the Charge for the pre-paid room went to the default card, that was no longer working. I did received a confirmation email when placing the reservation.

Then 4 days later, I noticed the email that they had cancelled my reservation. I called the next morning, both the hotel and Marriott. The cost of the room had gone up $200 dollars in the 4 days, but was still available. After exhausting conversations neither the hotel nor Marriott were willing to just charge the active Amex card at the same pre-paid cost as I had paid 4 days earlier. They showed not concern. NO appreciation that I have been a member for decades. No empathy whatsoever! This is not exceptional service, this is Walmart service.

Brief History: I had received several emails from Fenway including the confirmation email, and ones titled "Pack your Bags" "Your Upcoming Stay" all coming from Fenway. Apparently, a person named, Courtney S. emailed me from her personal email letting me know the Amex did not go through on the 4th day after making the reservation. Of course I did not notice that email as it wasn't from Fenway, but came from Courtney and therefore I did not see it, nor did not open it until today. After Courtney’s email and a Cancellation email, I had the "Upcoming Stay" email come though...Why would I even expect a cancellation email with all the promotional emails still coming in? AND I had a confirmation email! Sadly, after the hotel refused to honor my prepaid amount for the King Suite ( they wanted me to take a King room at a cost still higher than my original pre-paid amount) we decided not to go.

This was my surprise to my husband for Valentine's Day. As the costs of all hotels have risen ridiculously, adding another $200 was not happening, I could afford it but out of principle we will not be going. I hope they do not get the room rebooked and lose the entire income. We would have also spent a couple hundred at their restaurant and for breakfast the next day. Marriott has really taken on a “all about me” “We don’t give a sh#$ about you” “all we care about is your $$$” There is NO LONGER a personal touch.

I have also noticed using my points is impossible. There are NEVER any “rooms with points” available. Marriott has become just another overpriced SCAM Company. No complimentary brewed coffee in the lobby. Honestly, the 80's and 90's Marriott experience rocked, today's experience no so good.

It's Bed and Breakfast hotels whenever possible for me. I refuse to contribute...

Wish I could’ve added a total 3.5 stars but Google doesn’t record halves. First let me just say that the hotel is really beautiful. Marriott did a great job of transforming it because it was in disrepair when they bought it according to the locals I spoke with. The rooms are very well appointed and it looked like they had replaced the carpet recently in my room! The bedding was immaculate and pretty comfortable. The rooms have ceiling fans! I never see those in hotels and it actually worked well! It really did feel like a cozy home away from home. The grounds are gorgeous and very walkable. The location can’t be beat as it’s stupid close to the marina, downtown Dunedin, and the Pinellas Trail. The staff was extremely responsive and accommodating. I bugged them all weekend and they never showed any sign of annoyance with me. Housekeeping staff always spoke to me when passing them in the hallways. There were convenient options for dining when I didn’t feel like braving the heat.

Why the 3.5 stars then and not 5? Well unfortunately despite how nice the room was, they put me directly under the hifi rooftop bar which came with the added bonus of hearing scraping and screeching barstools moving around above my head all weekend long. Plus, I could hear the music almost enough to make out the lyrics as well as people being people when they drink. Its not that the music was terribly loud it’s just that there’s little sound isolation between my room’s ceiling and the bar area. Also, the room had a minor pest problem but in all fairness the staff attempted to address it. There were ants in the bathroom and spiders on the walls and ceilings. Lastly some of my toiletries were not replenished like the conditioner in the shower. I unfortunately found out that the dispenser was empty while in the shower so I couldn’t exactly call housekeeping to fill it up then. That would’ve been interesting. I’m not sure what to suggest about the room being under the hifi bar but maybe they should consider giving guests a heads up that that’s where they’re going in case they are sensitive to noise. Thankfully I wasn’t in my room all the time so I didn’t have to deal with it 24/7 so I didn’t complain at the time.

As a side note, I’d like to clarify one thing about parking as I was confused by the conflicting information I read. Apparently you can self-park during their slower seasons, but when the hotel is busy they revoke self-parking and offer valet only. I hope that helps folks that are currently...