The Sinclair, Autograph Collection — Hotel in Fort Worth

Upon arrival, a valet takes more interest in taking 360 degree video of the condition of your car, (I guess to ensure they are returned in the same condition?) but no-one helps with your bags or opens the (not remote) manual double doors. No one sends you a copy of your car video! And from that you should learn, this place is all about technology… not about service or people. Why not have CCTV camera?

Somewhat ok welcome from a front desk clerk very much look-a-like to John Cleese in Fawlty Towers… and that’s the issue! This hotel is AI. or automation gone mad! The place runs as madly as a British romcom…

Negatives… just not a few.. many

Mmmm Rooms have some high tech upgrades. Here is how that does not work, you can’t control which light goes on from the bed area… only from close to the door… and lights mean shades and curtains… all change… but you still can’t get a flipping light to make coffee… or a reading light worth a flip! Useless. Who want to get up every time you want to change a bleedin light!

You have to take your reading glasses into the shower… small electronic controls… starting with a cold shower… and any change you need to be a urangatang to reach and walk back to the micro control…. CONTROLS NEED TO BE BIGGER … and have manual options…

The room was 709, and the air conditioning comes on like a train coming into ft worth station

You can still hear the old elevators and noise from all other rooms around.

So all night long it sounded like a bowling alley or metal roller coaster, and then sleeping in a train station… Did not sleep.

Looks to have been re-purposed from an office to room used as a guest space. It was reminiscent of a European room, for a king small. Very dark wood is old style and depressing

This nesspreaso coffee maker only had two usable pods for coffees… so forget a long coffee.. and the first coffee was stone cold

You can’t get ice from a machine.. you covet a small bag, like less than a quart only by room service there is a CVS just on the corner get your own water and supplies as there are just two micro bottles provided.

The room main blinds did not lower.. so no screen from the windows in hotel opposite .. and they are controlled by guess what… the flipping light switch!

Avoid the breakfast… worst service in town Tried “breakfast room service” but was told it would take 30 minutes… so went do to breakfast. The surely Maitre Dee (an employee fixed behind a desk 20 yards from the bar and the tables) was afixed to her chair, and said there would be a 30 minute wait for a table for two. Wonder why, she had let four singles sat at tables for 4 and “groups”were filling the bar, while 12 high top cover places were empty and un used. And two whole tables were unoccupied! Perhaps if she had been doing what other restaurants “place assignees” do… perhaps if the restaurant had more double as opposed to quads… there would be more seating…

We waited 15 minutes on a sofa and no one even asked us if we wanted a coffee…even worse… the high tops and open tables remained open! And yes… she remained sat firmly behind her “ reception” desk…

FYI … there is a Kimpton nearby Il Mino has a wonderful breakfast selection and great service. And there was no wait! Will give them a review next.

Not my choice… perhaps only come here if all other hotels are full!

This needs to be re-thought! All very well having technology, but it’s not easy to use, does not have clap on or voice control lights or controls and until the wait staff are automated.. or changed to robot AI .. the service will remain a memory of the worst hotel experience… (and this reviewer has stayed in over 1,000 hotels in 45 years of business travel) that is non existent.

This is still an oil and gas office, old Sinclair oil whose logo was a dinosaur… its runs as a hotel like a techno fawlty towers … and needs real live service, manual options and over-rides and “A personal touch”

Summary: Can’t charge a premium price for a sub-par sleeping experience. Hotel was fully booked, no option to...

I'm a Marriott Titanium Elite (fancy way of saying I stay a bunch at Marriott hotels) and I used some of my almost 2 million Marriott points to reserve two rooms for 3 days of the NFR, and to visit with my good friend. Upon check in on a Friday afternoon, we were assigned to two King rooms, one on the 12th floor and one on the 13th floor. My friend and I went up the elevator to the 12th floor and opened the door to that room, which was nice. I told her to take that room and I'd take the room a floor up. Upon opening the door to my room, I found a room that was considerably smaller, with a window view of a brick wall a few feet away. The room was like a little dark cave. Went back down to the desk to ask if they had another room that was like the one my friend was in and after the desk girl said no because the hotel was fully booked, a manager came over and found a room for me on the 8th floor, which was fine with me. Got to that room and it seemed fine, coincidentally the same exact room as my friend's, just 4 floors below. Here's where things went sideways. The hotel has some pretty neat technology in that all the lights, shades, curtains, shower, etc are controlled by touchscreen pads, not switches. You cannot turn on the shower, lights or open the curtains any other way than with the touchscreens. They have integrated music, news, weather, and other neat things into the bathroom mirror also. All really nifty....if they work properly. Upon arrival in my second room, the bathroom mirror light wouldn't come on, it was just flashing at me like a strobe. My curtains would only all close or all open, no in-between. The desk sent engineering up and the young man said it was fixed, and that appeared to be the case. Didn't have time to shower before dinner since the engineer was there working on the mirror, but went to dinner thinking all was well. Got back to the room around 11:15 pm and everything seemed okay until I wanted to go to bed and none of the lights could be turned off because the touchscreen pad was totally dead. Called the desk and they sent engineering up again. He worked on it for about 30 minutes and said it was fixed (just lights, not curtains, which I could live with). Went to sleep and was awakened 3 times overnight by all the lights coming back on by themselves. I had to get up each time to turn them off again. In the morning I got up to shower and in the middle of my shower all the lights went out on their own and I'm showering in pitch black. They came back on in about a minute, but it happened twice while I was trying to get ready that morning. Told the desk and they said engineering would take care of it while we were out that day, but it happened again and again over the rest of my stay, with me having to get up several times each night to turn off all the lights that kept coming on by themselves. The hotel offered the last day to move me to another room, but really no point when I was leaving the next morning. This hotel has a lot of character, and I loved that about it. The restaurant was still closed (Covid, I guess) but they are serving food in the bar. We had steak dinners in the bar and they were very good. Bar food service is super slow, with the exception of the actual bartenders, who are great. Can't recommend the hotel, based on my personal experience, and I'd have asked for a refund had I been paying instead of using points. One manager told me they had been having similar issues in different spots within the hotel, so hopefully they'll get it figured out. Meanwhile, stay here at your own risk, I guess. My most disappointing Marriott stay in almost 30 years. Wish I'd chosen the AC right...

Not the greatest experience here. The first room they put me in was excellent but it was right next to the elevator engine room on the 16th floor. I went to the front desk to ask if I could be moved to the exact same room somewhere else because of the elevator noise.they moved me to what they said was the same room. It most certainly was not the same room. It was terribly smaller and did not have a bathtub whereas my first room did. Since I told them that I wanted the exact same room, I was pretty unhappy and so I went down to the front desk. They tried to explain to me that the first room was an ADA room, and the room they moved me to was not. Well, they should’ve told me that and I told them they should’ve told me that but they were like oops sorry. Had I known I would not have moved from the first room I was in. I was sufficiently dissatisfied that I demanded some sort of resolution to it. The offered to put me into a “suite“ where I had previously been in a “King room“. Well, the “suite“ had a small living room and a small bedroom and a small bathroom, but was still bigger than the second room, they put me in. The ugly part is that it did not have a king size bed. It only had a queen size bed. Then to add injury insult. This was also an ADA room, which they previously told me only ADA rooms have bathtubs. This did not have a bathtub and did not have a sill around the shower, rather some rubber bumper. Water would go everywhere from inside the shower into the bathroom and would not drain back toward the shower. It was pathetic. To add injury to injury and to the insult I winded up going from the 16th floor to the eighth floor to the second floor. The last room I had was on the second floor right above the Valet. The entire purpose of me moving from the first room on the 16th floor was because of noise. It’s a tragedy of errors how I went from the 16th floor to the eighth floor to the second floor because I wanted to get away from elevator noise and ended up with ridiculous Street noise and in particular valet noise. I had a very pathetic experience. To top it all off when I left I realized I’ve left one of my rental car keys in one of the rooms since I was playing musical rooms. I called the front desk at the hotel 13 times. I’m not kidding, I just checked my call records and it was 13 times before I could actually speak to someone because it kept getting disconnected because no one would pick up. I spoke to Maddison at the front desk and Maddison told me that he had texted, the person from housekeeping to see if they found a key. Maddison said he would call me back “if” they found a key. I responded and kind asking him to call me back regardless of whether they did or did not find the key because I needed to know if the key was there. Did I ever get a call back after calling them 13 times? No did I ever get a call back from them after calling them 13 times and after having three rooms? No. I was there for three days.

Don’t stay at this property. I only stayed here because by the time I booked my time the...