Big Surf Condo-Apartments — Hotel in Honolulu

We booked to stay in apartment #1401 in Oct 2012. From the moment we walked into the apartment we had problems.|| No hot water||No kettle to BOIL hot water for the dishes||Leaking toilet in bathroom||Only a few light globes in the apartment that worked||Ants in the bedroom and bathroom||only two cereal bowls for 5 people and the rest of the crockery was old ,cracked and chipped||disgusting tea towels supplied that had to be pried open||exposed wires hanging out of skirting in main bedroom||dirty furniture||outdoor furniture too dirty to even sit on||tired ,thin towels ||mattresses in the bedroom disgusting||||We contacted the owner almost straight away. She said she would send out the caretaker. He didn't even bother to come over but when she rang us back she said that he had sorted everything out...obviously not the case!! We told her this but she did not offer to sort anything out. 2 members of our party moved out as the thought of spending even one night there was unbearable . The 3 of us that were left stayed thinking that maybe the owner would come over the next day with clean tea towels, some spare bowls , apologetic and offering to fix the hot water system. NOT THE CASE. The next day the 3rd person moved out. My husband and I followed as by the 3rd day, still with no hot water we were desperate. We informed her that we were moving and that we would like a refund. She said she would only do this if she could rebook the room which was highly unlikely that this would happen at such short notice. So hence we all moved out to the hotel next door at greater expense to ourselves.||This was in Oct 2012, it it now Jan 2013 and we have only been forwarded a portion of our bond.||This woman is incouragable. She very rarely replies to my emails and when she does she blames us for using all the Hot Water and for leaving food on the benches. Which is ridiculous seeing as the ants were there on our arrival and there was never any hot water to start with.||I hope that anyone out there thinking of booking this apartment reads this review first and saves themselves the holiday dramas that we...

We rented unit #601 off of AirBnb. Absolutely horrible host. The first day, we found a used feminine pad in the covers that were left for us to sleep on. Disgusting. Second day, we did not have hot water to bathe which continued our entire 7 day stay. 3rd day, maintenance man parked in our assigned parking spot and took 30 minutes to come down and move. He was frustrated which did not help the situation because we were frustrated as well. The sheets were not changed and were dirty with blood stains. There was an open used soap inside of the shower along with someone’s opened shampoo and conditioner left on the tub. This unit was not cleaned before we arrived. Parking is horrible. I do not recommend this unit AT ALL. They do not clean it and still charge guest a cleaning fee of $160.00. The microwave also went out and I was told to flip the breakers. The breakers had not tripped into the off position so I’m not sure why I had to do electrical work for a unit that I paid $1600 to stay at for a week....

We’ve stayed here for a week, and the owner was very rude and blunt, asked him to changed our towels after 3-4 days of using the same one as they didn’t supply anymore which we left at the front for someone to collect which were never collected, bins started to get full and they didn’t supply any information on what to do when they do get full, seeming as there isn’t any cleaners that come in the room and do it for you, I found it ridiculous how we also asked for toilet paper and he was on the phone talking, saying he would bring it up in half an hour when we didn’t have any at the time and we needed to go to the toilet, I highly do NOT recommend this place, yes it’s a good location and we were happy to get our own supplies but it’s common courtesy for someone who is paying good money for them to do what they are required to do in a hotel. ||You’d be better off paying a little extra and paying for a hotel that has...