Courtyard by Marriott Indianapolis at the Capitol — Hotel in Indianapolis

I booked through the Bonvoy app exchanging my points for a stay which was simple enough. I purchased Storm vs. Fever WNBA tickets for my husband to have a "boys trip" and an overnight stay near Gainbridge Fieldhouse so he and our sons could swim, eat and relax. We selected the location because it was within walking distance to the Fieldhouse and Yolk was nearby which was a reccomended eat spot. As for location.... top notch. Upon checking in, my husband had an issue because I didn't add him as guest. That was definitely my bad, when booking in the app and exchanging points, you can't change the guest name. I figured I'd have to sign paperwork or send my card, show my Bonvoy number, etc. as I travel often for work and when my regional administrator books for me, things like this can happen. My husband tried explaining to the desk agent (Lauren? I believe her name was) the situation and called me immediately when he arrived, offered to put me on speakerphone so we could get it sorted. She requested that I call the hotel directly, which I did. When she answered, I said I was so sorry and began to explain that I couldn't change the name, etc. and wanted to ensure her that we would do whatever we needed to do, even if it meant we just pay out of pocket, however she interrupted me and began speaking to me in a very condescending tone. We quickly resolved the matter, because we became aware that it wasn't as big an issue as she made it out to be, she asked for his name, which I gave and then she asked me to spell it which I did and then she hung up on me. I didn't even have time to react as my main goal was to just get my family safely checked into a room so they could enjoy the game and get there on time. I called back and asked to speak to a manager, I spoke with Heather who offered to waive the $30 parking fee which was fine, I wasn't really asking for anything, but the desk agents behavior over something so simple that could have been a reasonable conversation, was unacceptable. My husband was still standing at check in when I called for a manager and the desk agent said to him "your wife is mad, she's talking to my manager" and laughed. I found that information out upon their return home today. The rooms were clean, comfortable and roomy but the a/c in the room was broken. By the time they realized it, it was late. My sons got back from the game and fell right asleep, but my husband tossed and turned all night because it was unbearable with no moving air. They swam a little in the morning, the indoor pool was very cold. There is no breakfast included in the stay which is fine, but worth noting. When he checked out, he told the front desk agent that the a/c was down and they "waived the $30 parking fee" which is comical considering it was already supposed to be waived. Overall, it was not a good experience and although I don't expect 5 star treatment, there was too much bad to ever reccomend or stay again and certainly not what I expect from the...

I booked this hotel months in advance and was thrilled that the price was a fraction of other downtown Indianapolis hotels. The location is convenient to many attractions, and felt like a safe area. We walked about a mile to Banker's Life Fieldhouse for a concert, but it did not seem strenuous in any way and allowed us to enjoy the sites of downtown Indy up close and personal.

The staff was very warm and welcoming upon check-in. Unfortunately, we quickly discovered we had a few issues with our room after the flawless check-in. The toilet leaked cold, but clean looking water that completely covered the floor. It was not a continuous leak, and it's somewhat unclear exactly where it was coming from. It happened only twice during our first day's stay. Additionally, the air conditioning unit was leaking water onto the floor. A large area of carpet was completely saturated and soaked. Because I am highly allergic to mold, I was concerned that staying in the room would make me ill, but fortunately it did not. The problem with the air conditioner must not have been going on for too long, or my allergies would have suffered. The staff was very kind and so, so apologetic. They would have moved us to a different room, but the hotel was sold out for the night. We were promised a room change the following day, and were also compensated with free breakfast and parking!

We were pleased after switching rooms the following day! The room was spacious, clean and quiet, and the beds were mostly comfortable. We had no problems with the second room other than somehow getting locked out of our bathroom, in which I place no blame on the hotel. It must not be an often occurring issue, because it did take a little while for them to figure out how to unlock it. In the meantime, a vacant neighboring room was opened for us to use as we got ready to go out for the night.

The best part of this hotel besides the competitive pricing, is that the staff sincerely went ABOVE and BEYOND to make sure the problems we experienced were rectified. It is uncommon to find such amazing customer service these days, and I give kudos the the incredible management and staff for being so outstanding! The amazing customer service well made up for the few issues we had. We would not hesitate to stay at this hotel again, and told the general manager that upon leaving. To our surprise, we received a kind letter apologizing once again for our issues and they refunded our first...

I experienced several problems during my stay that could be fixed through more managerial engagement. This text field here is actually not big enough for me to list everything that I took time and care to write. Here are highlights:

Front desk attendant couldn't find my reservation for the longest time. He assumed I was at the wrong hotel (offensive). Staff should be trained to look up first name, phone number, etc. and not make such assumptions. Also, system should be reconfigured to search all fields for all characters typed (easy for a computer programmer to set up).

The elevator floor was covered in a sticky substance all day. I needed to clean shoes and suitcase wheels after.

Cleaning staff did not clean my room at all on day 2, my first morning. It took numerous visits to the front desk just to get clean towels. The room was never cleaned. The front desk excuses revealed that management did not have control over cleaning staff.

On day 3 (my second morning) the cleaning staff woke me up very early and abruptly with extremely loud conversation in the hallway immediately outside of my room, requiring me to lean out and request them to be quiet. Later that morning the loud conversation resumed. Is there no instruction to staff on hallway etiquette?

Near checkout time there was a loud knock on my door, urging me to get out -- unnecessary

Cleaning carts were left abandoned in the middle of the hall -- difficult to get around with luggage

Internet connection was so slow that I gave up and used my phone’s data (which costs me money).

Overall, I was highly disappointed. I travel regularly for business but rarely encounter this level of obliviousness for customer comfort and well-being. I don't plan on returning to this hotel, but will still visit Marriott hotels elsewhere which I have found to be exceptional.

On a positive note, the front desk staff were very friendly, polite, and helpful, despite busy days with lots of people coming and going. Also, the facility was beautiful and well-appointed. I didn't have time to enjoy the pool but it...