Comfort Inn & Suites Kenosha-Pleasant Prairie — Hotel in Kenosha

We love staying at Comfort Inn Hotels and have been members with them for this reason. Usually they are clean, quiet, very ideal and comfortable for a small get away either solo, with spouse or family.

Unfortunately this location had us question whether to cancel our membership and discontinue using any hotels in the Choice Group altogether.

The room bedsheets were not clean and multiple times we had to request for them to be changed. It got to the point we regretted why we didn’t bring our own sheets because the hotel sheets had stains on them.

The bathroom tub was white-turned into brown-ish and also had stains plus fungi in some areas. We literally had to Chlorax wipe it down to avoid any bacteria infection.

The TV “monopoly” system is insane! This property literally locked their TVs to cable and have hotel-tv remotes in the rooms that only serve for volume up-down, channel up-down. No access (i.e. restricted) to use any Apps on the TV like at the other Comfort Inn locations.

The A/C was loud when on and made whistling noise when turned off. Not to mention that the windows were not locking! The knobs were nonexistent; It’s like the windows said “slide me in and leave me alone”. As if it wasn’t enough, the black out curtains were only covering 1/8th of the windows on each side. Forget about the idea of sleeping in because those sun rays will come kiss your face good morning whether you like it or not. What’s the point of taking time off if it’s still to be stressed out in the morning, reminded to get up and out of bed by the sun, smh!

The complimentary breakfast was a scam altogether. Either the waffle batter was too thick or too watery, again smh! The eggs were fried too dry and the selection of food was poor and limited. For some reason the pork sausage and eggs are always placed under the same food warmer, why would you do that? Not everyone eats filth (pork)!

The staff is overall very mean. Especially the manager who goes by the name Wayne. I don’t know but I think he cautions every mismanagement happening at this property. Next is the black lady who serves the breakfast fast at kitchen in the morning. Maybe she is African American but has a somewhat lighter dark skin color; I understand some people don’t like smiling but don’t take this job if you’re going to be treating visitors and residents like a piece of absolute C-R-A-P! This lady is so mean and full of herself to the point she’s on her phone (earbuds) making fun of clients. We sat down and watched her being so busy laughing other clients complaining about mixing both pork sausage and eggs underneath the same food warmer. She was so into it that she couldn’t even pay attention at clientele needs. She will be too quick to dump your stuff even when you’re not done and will turn off appliances when it’s not yet 9:30Am! Multiple times we observed her in this (her) behavior and when you might think she is done, she will team up with another black (maybe African American) guy (from room service/cleaning) who comes to the kitchen around 9:20Am for his breakfast, to insult clients and motivate each other in their petty behavior. What a great and excellent combination of unprofessional staffs for a hospitality management facility.

However the Indian looking lady at the kitchen and the Asian looking lady of room service were exceptional. They really treated people with respect and politeness. Unfortunately this is the only way to make a reference or describe any staff since none of them had name tags, badges or identification on them.

I could go on and on… because this is in no way an exhaustive list. The indoor pool, shower curtains, the coffee, etc., all these need a complete revamp. Unfortunately until all these issues are addressed we recommend you take your...

My daughter and I visited Kenosha for Christmas and stayed at this hotel for 3 nights. Here's the good, the bad, the ugly.

The good: Room was comfy. Beds were cozy. Heat and water were nice and hot. The pool was warm with plenty of towels. The hotel is in a central location with lots of good nearby restaurants, stores, and highway access. Breakfast was good and the breakfast area was surprisingly clean and well kept up.

The bad: The room desperately needed a good disinfecting. Every surfaced I wiped with a sanitizing wipe was filthy. Paid for a kitchenette but the stovetop barely produced enough heat to boil water in one burner and didn't heat at all for the other. Only 1 fork was in the entire kitchen set. Thank goodness we had our picnic set to have the necessary cutlery. The grab bar in the shower seems like it's in the wrong place (you wouldn't enter the tub from the toilet side) and makes it awkward to move around. The shower curtain is short and if you don't get it aligned just right, water sprays everywhere. We did not get any housekeeping at all during our stay so we had plenty of garbage and dirty towels - but we did receive fresh towels every morning which was a plus. There is no hot tub - a weird false wall has been built to cover it.

The ugly: when we arrived, the front desk greeted us with a "sup" which seemed strange to greet hotel guests checking in that way. She barely spoke to us, made it seem like we were disturbing her, and didn't tell us anything about the hotel (such as where anything is or times of pool or breakfast), and then flung the keycard at me. No "enjoy your stay" or anything, which again, seems weird to me as someone who travels a lot and regularly stays in Choice hotels. I told my daughter that god forbid something is wrong with the room and we have to ask her for help. Then, on our second night, I went down to wait for my pizza and the clerk was on the phone having a loud personal call on speaker and using profanity. I'd expect these kind of behaviors at some dump motel for $50/night - not at a hotel like this.

To be quite honest, I would probably not...

The facility, location, and breakfast were good, but we were there from a Wednesday to Saturday with no housekeeping ever attending our room.

By Friday we needed toilet paper and towels, so we told the front desk that morning. Right away the attendant for some reason said we won't service rooms with do not disturb signs. I told her we never used that, and she said oh then took our room number. When we came back early evening/late afternoon, the same attendant was there and stopped us in the lobby while she brought over a housekeeper and asked them in front of us if they took care of our room - they said yes, we said thanks and headed upstairs to find that our room had not been entered (not clean, no toilet paper, pile of dirty towels remained, no new towels left). We went back to the desk and were physically given towels and toilet paper - half hour later housekeeping knocked to take the dirty towel pile.

When we checked out Saturday, I told the attendant (different from Friday) that we enjoyed the facilities but wanted to give feedback about housekeeping. He looked up and only said oh well I haven't worked the past few days.

No attendant ever apologized. It was all strange and off putting, since making beds, replacing dirty towels and ensuring toilet paper are regular housekeeping tasks, and it's especially concerning that they did not do anything after being informed Friday morning and then openly lied in front of us about doing it.

Maybe the hotel is secretly (I say this because they say and leave signage in the room saying housekeeping is taking care of us, etc. but not) cutting corners? Or maybe housekeeping is lying to the desk about their work and focusing mostly on check outs?

Because we loved the location, we will probably seek a neighboring...