Best Buy — Local services in Kenosha

As a self labeled "techy" I've come to the point where I don't typically rely on best buy sales associates to really "sell" their product. Most read from specs, have minimal depth of product knowledge, and are unable to make comparisons across other products or product lines.

HOWEVER, I know little if anything about cars, installations, or product differentiators when it comes to remote starts. I went into the RACINE best buy to purchase and schedule a remote start installation.

Long story short, the person who helped me in racine not only sold me an incompatible product, but flat out wrong product. After weeks of waiting for my appointment, I arrived at the Kenosha install bay for a 3 hour appointment only to find out that I had the wrong product, the product I had wasn't the product scanned, and the product scanned also wasn't the right product for the job. Just flat out all wrong with no recourse to get what I needed same day.

Then Tony from install entered the picture. He was extremely nice about it all, kept his cool, and let me know he'd make this right. Had nothing to do with him, his store, nothing. He could've done what most do which is send me back to racine to figure it all out. YES, MOST DO THIS.

But he didn't. He was friendly, HE SMILED, he explained exactly what was going on, swapped the product out, showed me my options, explained exactly what they did and how they differ in performance. He also made it a priority to get me back on the schedule in much less time than I initially waited.

From where I stood, Best Buy Fd up. Period. But damn if that response wasn't as good as it could have been. Also, big shot out to Marquis for the additional insight and promise to make it right.

Tony, you the real MVP my man. I appreciate your professionalism, your expertise, your willingness to help, and instilling confidence in me that you and your team can handle the work.

I'll absolutely be back to spend more of my dollars in your store versus the Racine location. Yall earned it. Thanks...

I walked into Best Buy in Pleasant Prairie, WI and immediately the alarms went off. I had not been in that store for months, but purchases two 64 GB, Samsung SD cards for my Galaxy Tablet 4 (bought at Best Buy) and my Galaxy S5. Two employees a female and male said something loud and I replied I just walked in. I went to the technology department and was on an ASUS gaming computer the whole time I was there while my brother shopped for a Modest Mouse CD and an Xbox One Kinect Mount. As I walked with my brother to check out I was stopped by an employee and I told him that the detectors went off as I came in. He gave me two options: Police or detain me and empty my pockets. I emptied pockets and the plastic holder of my SD card was in one of my coat pockets. These expensive SD cards are extremely small which is why I keep the holders. Apparently, the Best Buy online service did not deactivate the barcode. This was an utter, complete waste of my time and embarassing as well. The employees were hostile and threatening. I have spent 1,000s of dollars at this store and my family even more. I understand employees have to take precaution, but I did not even go near the SD card section and was on the computer the whole time I was there. The employees dealt with this situation unprofessionaly and should be further evaluated. Keep in mind these were managers and they were extremely rude. i had my prescription medication on me too and one of the managers in suprise said is that **? Not...

BUYER BEWARE. Worst experience ever. Visited the Kenosha store to order a TV and was assured it could be shipped to our home in SC. I spent an hour talking with the associate and approved the screen which indicated the correct address with the date. After driving 17 hours to our house, was told the TV was being sent to the wrong address in Kenosha. I have now spent four plus hours on the phone with support, trying to get my $2,000 TV delivered and am being told there is nothing they can do for me. A supervisor promised to call in two hours, and it is four hours later and I'm still waiting. I have been on the phone with at least four representatives, put on hold for a "supervisor" telling me it will just take a few moments - and I wait and wait for 30 plus minutes to be disconnected. I have tried calling the actual brick and mortar stores, and the answering service states that Best Buy is not accepting phone calls at any of their locations??!! So I cannot fix the problem online, I cannot fix this or speak to a rep on the phone, and I cannot speak to anyone in the store on the phone - so what exactly am I supposed to do here? This has been a nightmare and someone made a huge mistake and doesn't want to be accountable or even remotely try to fix this. Do not recommend at all, unless you want to waste hours trying to correct a problem that was initiated at their level. They will take your money but not follow-through or execute any real solutions after the fact....