Cracker Barrel Old Country Store — Restaurant in Kenosha

The service my family received was the worst I've ever experienced in my life, and I believe it has to do with racism. The hostess sat us down, and the waitress didn't come for 10 minutes, so the hostess ended up taking our drink order. Then 15 minutes later, our waitress finally showed up to take our order. Mind you, we were the only table in her section. It was 3:30, so it wasn't busy at all.

Two couples showed up, and their drink orders were taken about 5 minutes after they were seated. Slowly each table got their food while we were still waiting. It was about 30 minutes later, and both of the tables received their food. One of the groups showed up about 10 minutes after we ordered our meals, and they somehow had their food brought out to them while we were still waiting. In this 40 minute time span, we would've appreciated at least getting our drinks refilled because they were empty (the ice even melted) or at least getting our basket of biscuits. The other tables received those while they were waiting for their food.

It was difficult not to get frustrated seeing every table receive their food while my family was still waiting even though we ordered way before they even arrived. I asked our waitress how much longer it would take and why the other tables received everything already, and all she said was "I'm trying my best" as she walks away from us. Not even a simple apology or the courtesy to stop and listen to my question.

After about 45 minutes, we finally received our food from the hostess, and the food was dry and had a dry film over it, so it's obvious that the food was just sitting under the warmer, and she wouldn't bring it out. She never once apologized or at least explained why we needed to wait 45 minutes or watch everyone else receive their food before us.

The server's name was Brooklyn, and I can't understand why this happened. The only thing I can think of is racial motive. We were the only nonwhite people. If I could give 0 stars, I would. This was a frustrating and terrible end...

Northernized Southern comfort food. We come here every spring. I think I actually enjoy Cracker Barrel more because it seems to be tradition, rather than for the food it offers. In 2025 I ordered the Chicken Fried Chicken. Which is basically the same thing as the Homestyle Chicken, it just has gravy on it. I remember the chicken being better, but generally most boneless breaded chicken fillets work well with me. The mashed potatoes were unenjoyable. They're mashed, but my batch had been chilled and then barely reheated. The fried apples weren't as great as I remembered either. To the contrary the broccoli was done perfectly. *noted in my older review that I had a sugar glazed ham in my Sampler Plate. On the current menu the ham is no longer a selectable option for that. Our server was a younger lady who did a nice job and said all the right things, but I could tell from her body language that she just wanted to be left alone. I can certainly understand that. We always spend some time in the attached shoppe. It's a nice place to browse, but it's all overpriced and nothing really worth buying. Original review from 2021 I ordered the Sampler plate which came with Sugar Glazed Ham, Meatloaf and Chicken and Dumplings. All entrees were acceptable in terms of taste and quality, but nothing terribly special. The plate also came with 3 side dishes which I did think was generous but like the main course, nothing here was terribly special either. Service here was above average and I did like wandering around their attached shoppe. The southern theme was cool and the rocking chairs were a nice touch as well. I would return to a CB if the time and...

I frequent this location due to its location between work and home. The service has been declining over the last couple of years. Upon arrival, the hostess had issues getting her system to work to get me a table. She called a long-time server to ask for assistance. She asked me if I'd like a breakfast, lunch, or dinner menu. I let her know I didn't need a menu as I knew what I'd be ordering. I was seated at a table. While waiting for a server, another table was seated across from me. I waited approximately 20 minutes before anyone spoke to me and I had to ask the server assisting the table that arrived after me who my server was. During this time, I saw about 4 servers and the hostess looking in on the dining area. The server apologized that he didn't know I wasn't being helped since I didn't have a menu. (I'm not sure why I needed a menu for someone to realize I was sitting with nothing for so long.) It took approximately 20 minutes to get my Chicken & Dumplings. The only time the server was out of the kitchen was to deliver food to a table. Never once did he touch the table to see how my food was or if I needed a refill. I had to stop him to ask for a soda refill twice and again to get my check. He blamed that I was playing a game on my phone so he didn't stop (what else was I to do while I waited about another 20 minutes for a drink and the check?). I don't know what kind of excitement was going on in that kitchen, but he wasn't leaving it until he had to. I think I will look at other local restaurants for what I thought would be a quick...