Regina Pizzeria

Maybe one star is a little harsh, because I've been to this location and many other locations including the original before, and usually had a good or great experience. But this time was so bad, I couldn't ignore it, and the customer service wasnt great either.

I called the Medford location and ordered 2 pizzas. I knew it would be busy because it was 7 PM on Valentine's day, but I didnt expect the service or the quality to plunge so far down the drain. The pizzas took forever which was understandable, but the whole service area and kitchen areas were a mess. The pizzas were ridiculously undercooked, watery, sloppy and nothing like what I had experienced at Pizzeria Regina before. I tried to eat a piece and realized that the dough was raw and had been sitting in a puddle of water from the veggies on top of the pizza. I took a few bites but could not finish it.

I called and asked to speak to a manager who was nice, but proceeded to tell me that he couldn't refund my money. What he could do was make me 2 new pizzas if I was willing to go drive back there (20 minutes )with the old ones. No discount or anything for my inconvenience, but whatever. He then asked me what kind of pizzas I ordered and I told him. To which he said something along the lines of, well that's the problem, you ordered the veggie pizza. Those are always watery and messy, and even if I make you another one, it will still be watery and soupy. Why would a pizza place purposefully sell a watery gross pizza, especially for $25 each.

Both my girlfriend and I ended up feeling sick and nauseous after eating the small amount that we ate. Full disclosure, my 2 year old had a stomach bug the day before, so that could have been the reason for the nausea, but it just seemed like quite the coincidence that we both got sick immediately after eating the pizza.

Either way, I guess the "best pizza place in Boston" sells watery, soupy pizzas with mushy centers on purpose? That's news to me, because I always thought they were known for having a good crust and great toppings. I guess I'll never be going back, because even if they make my pizza properly, it's going to be disgusting and dripping with water. I'll pass!