T-Mobile — Local services in Medford

⭐️⭐️⭐️⭐️⭐️ A Five-Star Experience: We Didn't Just Test Drive, We Drove Off the Lot!

The Queen and I rolled into the T-Mobile store at Stations Landing today for what we thought was just a little window shopping. We were longtime AT&T loyalists, just kicking the tires on the idea of switching. You know how it is—you’re just browsing the car lot on a Saturday, admiring the shiny new models, with absolutely zero intention of buying.

We were immediately greeted by our new favorite salesman, Levar. He didn’t just open the door for us; he practically handed us the keys and said, "Want to see what she can do?" His confidence was infectious. We hit him with everything we had: "What's the MPG on this plan?" "How does it handle international roads?" "What's the real cost after all the fees and undercoating?"

Levar didn’t even flinch. This man had the specs memorized like a veteran pit crew chief. He laid it all out on paper with the calm expertise of a salesman who’s been closing deals for eight years. The numbers were undeniable: a lower monthly payment, premium international features, and they were going to pay off our old clunkers (phones)! It was the equivalent of them offering us way above KBB value for our trade-in.

The Queen and I had to step back for a quick conference at the curb. The deal was just too good. A few minutes later, we were signing the paperwork. The entire process was filled with laughs and easy conversation. We weren't just customers; we were co-conspirators in a great deal.

There was one small speed bump—they didn't have our specific model on the lot. But a true pro always has a solution. Levar and his partner-in-crime, Assistant Manager Elias, didn't miss a beat. They called ahead to another dealership (the Chelsea store), had the car—er, phones—detailed and waiting for us with the paperwork already started.

A short joyride later, we pulled into the other location where Manny had the phones ready to go. It was the fastest pickup in history—in and out before the coffee got cold. We raced back to Levar, who performed the final magic trick of porting our numbers seamlessly.

This wasn't a typical cellular transaction; it was a full-service, white-glove experience from a team that clearly loves what they do. If you’re in the market and want to be treated like royalty (The Queen confirms this), do not just browse elsewhere. Go see Levar and Elias at the Stations Landing T-Mobile.

They’ll get you into new phones without any of the usual dealership pressure. Will buy...

I am deeply frustrated with the experience I had at this store. I visited the store to trade in my old phone(helped by PJ). Unfortunately, a major mix-up occurred, as the trade-in credit was applied to the wrong phone number on my account.

The ensuing blame game between Costco(where i ordered my new device) and this store only added to my frustration. Costco insisted that the store was responsible for the error, while the store claimed ignorance of how this mistake happened. The situation left me feeling helpless and unheard.

Even after speaking with the store manager, the response remained frustratingly unhelpful. All they could offer was a simple apology and a declaration that they couldn't rectify the issue. It's incredibly disheartening to have such a significant problem brushed aside with a casual "sorry, we can't fix it."

I've been informed that the matter will be escalated to the district manager, and I'm hopeful that this escalation will lead to a more satisfactory resolution for what has been an incredibly frustrating experience.

Update 1 - I have no intention of returning to your store, given the apparent lack of skill among your employees in completing the task. Asked your DM to compensate me for the full amount I lost, as the credit applied to another number is not ready to pay me back.

Update 2: I received a call from the store manager two days ago, during which they kindly offered a $100 credit to be applied to my account on that very day. However, I have not yet seen this credit reflected in my account, despite my attempts to follow up. Reached out to them via store...

I’m feeling a bit deceived by Elias the store manager and his associate PJ? or JP? I came in ready to upgrade my phone. I was given one option: trade in my old phone and upgrade to a new plan that was more expensive with a feature I didn’t want or need. Something told me to call customer service and the woman on the phone assured me I could still trade in my phone and keep my original plan. When I returned to the store I was told I could do that but my phone was damaged (pin point nick) and I would need to repair the phone OR upgrade to the more expensive plan they originally tried to sell to me. (Apparently this plan accepts phones in any condition but mine does not?) Interestingly, today I returned another location which told me my phone is in great condition and sold me exactly what I wanted without any hassle. I’d recommend anyone visiting this store to contact customer service before making any...