If I could give 0 stars I would. This place is dirty and extremely unprofessional. The staff is also extremely slow and the place advertises as a hotel but is actually a hostel with shared public bathrooms. I booked a room here through booking.com (excellent site, easy process) I was notified that I would be charged the first night in advance due to using booking.com however it did not specify when the charge would be taken from the account. By the time they tried to charge the card for the deposit the card had been cancelled due to an unrelated reason. I updated my card info on the booking app and notified the hotel via direct messaging through the app so that they could retry the charge. They never responded and never retired the charge. When I arrived to check in for my room they told me my reservation had been canceled a week before (when the charge declined) and had not bothered to inform me of the cancellation. They then told me that the only rooms they had available were double the price per night than the one I had reserved. Luckily I was able to find a room at a different hotel. I wouldn't recommend this place to my...
Read moreNot clean enough to be acceptable. We read some reviews about scams and then,
When we arrived we were told we could only get a single queens. Even though our booking said "one queen and one single" and also 3 people occupancy noted in the booking. He told us the booking website "screwed us over". But no worries he could get us the suite for the good price of 25 dollars. When I wanted to call the booking website I was told they won't be much help. I still did and we were able to get another room with 2 queens. This turned out to be 2 doubles which are smaller. I went back and asked if we could get a matras so the third person could sleep on the ground as the beds were not as booked. This was only possible with an extra payment as there was no problem because "they are queen beds", no they're not, "we consider these queens".
Probably the same way they consider a single bed AND queen bed as a single queens bed hehe. Also didn't feel save, reading the reviews didn't help.
Check out lady was very nice, no troubles. At then end of the day it was still a bed in...
Read moreThis place has wild reviews so I admit I booked it with a “do it for the plot” mentality. I guess all of the bad reviews prepared me for the worst but it really wasn’t so bad!!! You are booking a budget property in the epicenter of South Beach. I was able to walk one block to all of my events during South beach wine and food festival week and I loved it.
The elevators are broken so do not book this if you can’t do stairs… other than that, just know what you’re paying for and enjoy south beach. You aren’t coming on vacation to live in your room anyway!
Also, bring earplugs. It’s loud as heck in there because people don’t know how to act.
Also also… be ok with the smell of weed because chances are high that someone is...
Read more