The Shepley South Beach Hotel — Hotel in Miami Beach

Did a ton of research for a hotel in south beach and found this place and saw all of the great reviews as well as the great location. I Booked a room from Wednesday to Sunday since our flight was supposed to get into Miami at midnight Wednesday going into Thursday morning. When we arrived the man working at the front desk wasn't helpful and kept telling us they had no rooms for us. When I tried to show him that we had a reservation, he refused to look at my phone and told me that since we had not shown up right at 3pm Wednesday, that they canceled our reservation due to no show (even thought I paid when I booked in April). This made no sense due to the fact that check in started at 3pm but check out is at 11am, and since we showed up at 2:30 am early Thursday we should have still been able to check in.

We were forced to book a room far away and at double the rate, nonrefundable since there was very little available rooms in the Miami area. After we got some sleep I called the Shepley manager (Jorge) and explained to him what had happened earlier. When I told him the story he was able to find our reservation immediately and could not give us a explanation why the employee refused to check us in. He refunded our money and recommended to email him a testimony about what happened and he would forward it to the management company (Alquimia Hospitality Group).

After I emailed, we did not hear any word back until I did more research and reached out to management directly. I got in touch with Veronica Medina and explained the situation. After two days all she did was send me a single night free stay pass at the Shepley. After I told her that we did not feel that it was adequate compensation for the hassle their employee caused us, she said that she will not be discussing the situation further. This hotel as well as management did not take the situation seriously. Do not trust that your reservation will be...

I am a disabled traveler who was looking for a relaxing stay following been poorly I read reviews and thought even though this hotel expensive it looked ideal how wrong I was . Firstly we arrived to a very basic room looked nothing like photos online fridge was dirty with water collection in bottom I called housekeeping who came and was anoid as she pointed out it was rust I cleaned and dried it out when she left under one bed was dirty with collected dust and muck . The shower fitting was hanging off the wall you couldn’t have a shower as it was in drips maintenance came looked at it and said he’d fix it when we checked out so we had to wash in sink .breakfast a ridiculous situation a tiny kitchen you can go in to get cup coffee yogurt or pastries every guest was in it was packed you had to fight through each other was madness now for worst part no sleep for 2 nights as children running up and down corridors all hours pulling handles slamming doors first night I said nothing but second night I was fed up I rang reception the guy told me children were only been DYNAMIC and he would not do anything that was last straw next morning we got up checked out and checked into a new hotel we left a day early I could no longer stand it This place wasn’t cheap I complained and asked for refund for last night I didn’t stay at the very least was told no . So please take my advice avoid...

For spending over $300 for two nights in a tiny one bedroom, I would hope we could at least get clean towels. Additionally, as soon as we arrived to the room and opened the door, the smell of mildew/mold hit us. The smell was immediate and lasted the whole time we were in the room. When we went to the front desk to ask for some help, they told us the smell is just disinfectant and that they would just spray deodorant to help mask the smell. We could smell the same mildew/mold smell when we arrived back later that evening. There are glade wall plugins to help with the smell, but they obviously did not work. Once we noticed the dirty, stained towels, we immediately went back to the front desk to show the concierge. Even though we never used those towels, we were accused of making those stains and the front desk was arguing with us about who made them and Insisted the towels were clean despite the obvious stains. The towels were rolled up, we did not use them before noticing the stains. Regardless, if you want to be charged tourist taxes, sales taxes, and resort taxes, I would not recommend this place.

If you try and call the front desk, good luck! Most likely they won’t pick up and you’ll have to call 3-4 times. Customer service was terrible and the room was terrible.

The ONLY good thing about this hotel is that it was close...