Visit Miami Tours — Attraction in Miami Beach

Dear Sir/Madam,

I am writing to express my absolute dissatisfaction with the shameful level of service provided by your company. I am taken aback by the gross negligence and complete disregard for customers that your team so clearly demonstrated.

On our recent trip, the bus broke down. Ordinarily, any service provider worth their salt would ensure swift communication and fast resolution. Expectations aside, we got neither. The inconvenience was amplified by the delay of 5 grueling hours that we were forced to wait for the arrival of a new bus.

Instead of being offered a sincere apology or an attempt at resolution, we were treated to the utter audacity of being told to "keep enjoying Key West." Needless to say, the enjoyment was brutally severed by the prolonged wait in the sweltering heat, made even worse by the inadequate response from your company's representatives.

We were denied even the basic courtesy of a refund, which is the bare minimum your company can do after this catastrophic service failure. A refund, however, would have been but a pitiful attempt at making amends for the appalling experience we went through.

Consider this my earnest piece of advice: BEWARE! With a demonstrated lack of responsibility, failure to communicate effectively, and an abysmal attitude towards customers, your company needs tremendous improvement. In its current state, your company is perilously close to leaving yet more customers disgruntled and stranded.

I want to believe that this incident was an anomaly, not a trend. However, my faith in your services has been badly shaken. I hope that you treat this email as more than just a complaint. Let it be a wake-up call for the drastic changes your company needs to make to its service delivery and customer...

Coming from Finland, me and my daughter was so excited to visit Disney World and Universal studios Orlando before the start of our caribbean cruise from Miami. I searched online for a reliable company who could provide us with a package that suits our needs. I then found and decided to book with Visit Miami Tours. I had several questions before booking and the representative of the company answered all of them in a very friendly and professional manner. Before the said tour for oct 10, hurricane Milton hit Florida. I was panicking because I dont know if my flight on wednesday oct 9 to Miami would be cancelled let alone dont wanna be in disney with my 7yr old while hurricane is ongoing. I contacted the company and informed them about the situation and my intention to cancel the trip. They were quick to respond to my questions and concerns. They coordinated with the People involved in the tour and provided me with a full refund. I am very grateful for all of their help and would 100% recommend their service to anyone. I would surely book with them another time....

Firstly KSC is amazing and well worth a visit. I understood when i booked and up to half way through the trip that we were travelling on an organised bus trip directly to the Kennedy centre and back. It turned out we had been booked on a public bus with an interchange where we were getting off the bus in a car park and taken in an Uber the rest of the way although this was not explained in advance and we had no idea what was happening or if we should indeed get into this taxi or not and no one on the bus knew anything of this arrangement. Also we missed 1 hour of the time we should have spent in KSC due to this. On return my daughter and I were dropped off back to car park and left alone to wait for 1.5 hours in a car park in the dark for the public bus to head home. There were people hanging around this car park and It felt very scary. I would definitely recommend a visit to the space centre but definitely don’t use Miami tours to book - it is...