Pizza Factory Monterey — Restaurant in Monterey

First time visiting this chain in a long time. This location is small but very cool. Met the owner/manager, (not sure his correct title), who was very friendly and extremely personable and had no problem coming around the counter to talk to us and answer any of our questions. His smiling, friendly wife was also behind the counter and they made a great duo. Service was fast, courteous, and they were also very accommodating when we asked to put the football game on the tv. There are two large TVs in this long dining area, and a couple of picnic tables outside. The place is very clean, and looked brand new although it's been there for a while, which tells me they really take care of their restaurant. We asked for the pizza extra well done so it came out really crispy and delicious, but I think I'm going to try it in the regular baking time to appreciate the dough more. The price was fair and worth every penny. Tried the breadsticks and they were also delicious. When paying, I saw the chicken alfredo and instantly regretted ordering pizza because it looked so dang good. Of course I enjoyed the pizza thoroughly though, lol. I asked if they did fundraisers for schools and they said they did which is a bonus. We also ordered a pitcher of beer which was ice cold and delicious. Can't wait...

Do not order online on their actual website because apparently they dont have enough business sense to open their computers to see that an order was placed. Even though you receive an email receipt. After not receiving our order over an hour and half later. I call the place and this guy has no idea what im talking about. I give him my order number and he blames it on the delivery service that their website provided. I didnt choose a different type of delivery sevice from their website. Finally the guy actually opens the computer and finds my ticket with my order. Didnt offer a discount or anything to correct their mistake. Only that they will start my order now. An hour and half later. Such great ...

I was so excited to get Pizza Factory for my birthday. The woman who answered the phone was hard to understand. I struggled to get through my order but did it. Told it would be ready in 20 minutes. Show up 20 minutes later to find out either they gave my order to someone else or they never made it. The woman seemed very disgruntled in her job. They offered to make my pizza and I waited for it. When pizza was finished, the angry woman proceeded to charge me 40 dollars for 1 large pizza and overcooked breadsticks! No discount or anything!! The pizza is overpriced and I am beyond disappointed! I will drive to Salinas for Pizza Factory...