I'm a total new-be to guns,my interest focused upon target practice,as a way to quieting by senses and plain becoming more grounded. I went in feeling totally prepared for being treated like some sort of idiot, knowing as little as I did. Comfortably,and surprisingly just the opposite occurred during my next three visits to this store. Sales representatives Jessica A. and Ramon never once rolled their eyes or in anyway treated my like a dummy,instead they were polite,clear,and extremely informative . After a few visits, I had bought a Sig pistol,gas cartridge propelled 10 shot magazine, .177 caliber,Navy Seal replica .. as well as two single action break barrel Gamo rifles,in 22 caliber and .177 caliber. . Both Ramon and Jessica gave me advise around gear bag, and the broad choices around ammo picks. Conclusion... whether for sports gear,or outdoor clothing,every family should give The 5 some of your business. You'll be given personal attention,politely and professionally,plus your purchases are covered by the stores generous satisfaction...
Read moreIf you're looking for a truly unique shopping experience that combines the thrill of a scavenger hunt with the charm of a customer service nightmare, then Big 5 on Black Friday is the place for you! I was so excited to snag a great deal on a sleeping bag, but little did I know I was about to embark on a real-life adventure. After a thrilling 20-minute wait, I finally found a somewhat sentient employee who seemed less than thrilled to assist me. And the cashier? Well, let's just say their enthusiasm for helping customers was about as high as my hopes for a peaceful holiday shopping experience. So if you enjoy being treated like an inconvenience and appreciate a healthy dose of attitude with your purchases, I highly recommend visiting Big 5 on Black Friday. Just remember to bring your patience, your sense of humor, and maybe a snack or two to sustain you...
Read moreYesterday I purchased a Sig Sauer air pistol and some ammo. I presumed it would come with everything required to use it. Upon unpacking it at home, I noticed it did not come with the co2 gas cartridge to power the pistol. I was never told by the young sales assistant that it needed a gas cartridge for it to work. That’s because they don’t have any! So now I have a $100+ item that DOES NOT WORK! This is really poor and very unprofessional customer service. I have an hour round trip to go to the store and when I complained, the assistant lied and she and her colleague had a very sarcastic attitude about the situation. Do yourself a favour and buy your items from somewhere else with staff that care about their clients. I will not...
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