Hilton Garden Inn Charleston Airport — Hotel in North Charleston

The front desk lady was very rude to me and my kids, she with grey shirt and wore a big pair of glasses and earrings, and she stood closer to the shopping bar. She was on the shift from early morning till noon on Sunday, 03/23/25.

After we checked out from the room, my husband went outside loading the luggage at the car. My 2 kids and I waited in the lobby. At that time, I payed a Pringle’s chip at the counter, but after my payment was approved, there was no receipt printed out. I asked that lady to print out the receipts. But she said she deleted it. Usually the sales person would ask the customer whether they need a receipt, but she didn’t do so to me, and deleted that receipt on the computer without asking me. She just rudely said she deleted it and couldn’t find the receipt, but her colleague came and showed her how to retrieve it and printed the receipt out. She didn’t show any sorry for what she did, and she was not humble to learn techniques of her work, which wasted a lot time and made me feel very disrespected.

More unbearable thing was that I was forced to pay for the Pringles by her. My 3-year-old daughter grabbed it, but I didn’t want to buy it because it was lunch time and I didn’t want my kids to eat any snacks during lunch hours. That lady told me that I had to purchase that Pringle’s because she licked the outside of the box. I only saw my daughter holding it but not licking it, but because I also needed to watch my autistic son running around so I didn’t want to get into arguments with her. I immediately payed. After that my husband came back to the lobby, and he saw our daughter holding the unopened Pringle’s, he didn’t know I already payed for it, and he put the Pringle’s back to the shelf. The same lady didn’t tell my husband that I already payed it, and she said loudly that my daughter was disgusting, with a weird gesture and face. This made my husband and me feel offended and insulted. I couldn’t believe that she used such a bad word on a 3-year old girl, who didn’t do anything crazy.

Yes, I understand that once the Pringle’s got licked, it couldn’t be resold. However, the front desk lady could definitely say that in a more POLITE, RESPECTFUL AND LOVING MANNER. The way that lady did would really make the customers feel offended, insulted and embarrassed. Also, why didn’t she just tell my husband that I already payed for it, and using such a disrespectful way to communicate with us? This was our first time visiting Charleston, SC, and we loved this city. But what she did to us was so unpleasant, and made us feel uncomfortable. My husband and I are members of Hilton Honors, and I have never seen such a rude employee in any Hilton hotels before. I hope the manager will talk to that lady and make sure that the similar issue will never...

Arrived to be told my suite which was paid in full months in advance for my wife's birthday, wasn't available and that they had no suites available for us. When I asked if they just overbooked the suites I was sighed at and told I'd have to ask the manager. Walked over to the manager and as I began to explain what my question was he just asked for my last name, asked for my ID and credit card and handed me room keys. No explanation or conversation or answer as to what happened to my suite I prepaid for. When I asked if he found my room he just said "it's a suite". The girl who told me there were none came over and asked how he found us a suite and he softy told her "it's a different type of suite" to which she looked very puzzled. As we walked away we were told if we want room service we have to order it 24 hours in advance. I laughed as there goes dinner plans I guess. We went up and found a very dirty, run down, musty old room with a separate sitting area so I guess it is a suite of some kind. Not happy but not wanting to go back down and address this further we decided to just go have dinner at a nice restaurant to salvage the day. Upon returning there were zero parking spots. We drove the parking lot for over 30 minutes. Not knowing what to do we went in and asked what we should do. We were told "I can't control parking", "You can try to park at Wendy's but they tow", "We shouldn't have left", "We should've taken the airport shuttle to dinner" (which I have no clue how were expected to know we could one use the airport shuttle to go some place other than the airport and two that there was even an airport shuttle to start with) and then finally "there is just nothing we can do". So we are stuck in the parking lot having to sit in our car in front of the worst Hilton Garden I've ever stayed at, who didn't have our suite but since they had our money found us a dirty, run down suite type room. After another long period of time we went back in as we couldn't just sit and block the tiny parking lot and was told to park in a no parking zone between two other cars until 11pm when some people should be leaving and we could move our vehicle then.. maybe. Seriously never had such a horrible experience at a Hilton but here we are... now we're just waiting for 11pm to hopefully get a parking spot. No chance of relaxing or settling in for the next two and half hours... just waiting in a musty old room for the chance of even being able to park. What a waste of time and...

As a long time Hilton honors member, I've always been treated great at every Hilton I've stayed at, and we travel extensively. I've checked in as early as 10a.m. greeted with nothing but a smile. Upon entering this hotel at 1:30p.m. I was told there was a 25$ fee to check in early. Half of the hotel was under heavy construction, very loud on a Saturday afternoon. The nice, but Kurt girl at the desk was satisfactory although she did her best to be very contradictory in every way. She was way too young to talk to adults that way. The other girl standing there, who didn't work at the reception desk stood 4 feet away watching all but involved in this conversation to the point where I felt her intensity and had to stop and ask if there was something she wanted to add to this conversation that she had nothing to do with. Another Kurt "no". So she's just standing around, not working. So with the construction ( that should be stated on the Hilton app so people know) and the attitude of the two children " working" I decided to cancel. She spoke to a manager that I asked to speak with, who either couldn't take the time to talk to a customer or the child at the desk didn't really want them there, and my reservation was canceled. Thank God. As all this is going on I'm looking at this paraphernalia that is on the counter about Charleston and the local business in the area. It was titled " BLACK CHARLESTON " when I asked what exactly it was, was something going on in town or what. No, it's a list of all the black owned businesses in town. I just couldn't help but wonder why only tell, or promote black only in a hotel of this caliber. Seems to me more of a "welcome to Charleston, we're glad you're here" attitude would be much more welcoming. What they are doing Seems as racist to me than if you advertising Hispanic only business or white only business. It's a shame that a Hilton is doing business this way, with people greeting you the same way. Equality is for everybody, without practicing it blindly, you will always be segregating somebody. Gladly I went directly across the street to another Hilton. (Doubletree) and had a great evening. This Hilton probably could use better management and teach their employees what courtesy and good customer...