SpringHill Suites by Marriott Charleston Airport & Convention Center — Hotel in North Charleston

The only reason i’m giving it 2 stars is because the hotel itself was nice. Yes you get breakfast, but the cereal tasted like cardboard, the oatmeal was disgusting, and the coffee tasted like cigarette ashes. I found the staff and breakfast appalling. The staff was not helpful at all. We had to ask for towels multiple days until we finally got them. We then got a call about a noise complaint when we were simply watching tv about “thumping”. While our entire stay I heard children screaming on our hall all night, and people beside us beating on the walls. Then lastly as we found out our wallet got stolen, we searched everywhere for it. Later on telling the staff this and the amount of money it had in it, they checked the cameras for less than 10 minutes and told us they saw “nothing at all” while we knew the specific timeline of when it got stolen or picked up etc. with their cameras everywhere in the building. Along with that, due to their “hotel policy” we weren’t allowed to look at the cameras even though the night before our mom had seen the cameras because she thought one of our people left the room in the middle of the night. The whole situation was completely unreal since they found nothing on the cameras, but it could’ve even been one of the employees because they found every way to go around at least telling us if someone had picked it up. Along with all of those problems, we called to ask if we could extend our stay and the price, and they responded with, “We’re sold out.” After this, we continued online to see if we could book the hotel again, and found out we could book another room for the days we were trying to stay. So they technically lied to us about being not being able to book another room or the same room for extra days. The worst part about this place was the staff and it made the whole trip almost un-enjoyable. We had constant problems getting towels or them calling us for no reason and not helping with our stolen wallet. Other then the staff the hotel itself and...

A Thoughtful Request for Consideration:

Dear [Hotel Name] Management,

I hope this message finds you well. As a dedicated driver who frequently brings guests to your esteemed establishment, I’ve always appreciated the smooth process of ensuring that your guests reach the airport on time. It’s clear that you strive to offer them the best service possible.

However, I recently encountered a situation that I believe warrants some reflection. Upon arriving at your hotel early in the morning to pick up a guest, I requested to use the restroom. Unfortunately, I was informed by the front desk that restrooms are reserved exclusively for paying guests. While I completely understand the policy, I couldn’t help but feel that a bit of flexibility in such cases could enhance the experience for everyone involved.

Drivers, like myself, often start our days before dawn, ensuring that your guests have a reliable and timely ride. Given the early hours and the long waits that sometimes occur, access to restroom facilities would be a small but meaningful courtesy. It would not only help us maintain our comfort and professionalism but also ensure that we can continue providing the best possible service to your guests.

I wanted to share this feedback because I believe that when we work together, we can create the best possible environment for your guests and those who serve them. Unfortunately, as a result of this policy, I and some of my colleagues are reconsidering our ability to continue providing service to your hotel, which is something I genuinely wish to avoid.

I hope that you might consider this suggestion and perhaps discuss it further with your team. We all want the same thing: to ensure that your guests have a seamless and pleasant experience from start to finish.

Thank you for taking the time to consider my thoughts. I’m confident that together we can find a solution that benefits everyone...

Update to my original post: Worst Marriott hotel I have ever stayed in. The room was not properly cleaned, the pool was disgusting, each employee acted clueless on helping getting a resolution to the many issues we had. Room was never cleaned! Despite daily requests for it to be done. The entire hotel was less than clean, the stairwell was just plain nasty. Attitude from breakfast attendants when trying to be kind and only notify them coffee was out and that was even with thanking them for their hard work prior to letting them know. Marriott should sell this property ASAP as to not have it continue to damage the Marriott reputation. I expect very few things during a stay, but I expect excellent customer service, knowledgeable employees, clean, sanitary room, and the basic comforts of home such as towels and clean bedding! Horrible! Do not waste your money at this location. I would also recommend Marriott find a new General Manager other than Hunter. Possibly then, the hotel could have the proper leadership needed to flourish.

To the Management Staff: I want to give give praise where praise is due! Tiffany is a true example of an employee who is willing to go above and beyond for Patrons of Marriott. We have yet to even step on the grounds of this hotel, but because of Tiffany we have zero doubts we will have the best experience ever when we do arrive later this week! Her kindness and willingness to help speaks measures about her employment with Marriott!

We look forward to our belated Honeymoon stay!

Amber...