Ashley Store — Local services in North Charleston

FINAL UPDATE: My bank told me to open a dispute. Ashley refunded me the money like two days after this. My bank has also credited me, so now everything is messed up.

All in all I have spent about 10 hours on the phone with my bank all because Ashley Furniture.

UPDATE: The CANCELLED my refund!!! So now I am waiting to call the store so I can figure out when I am going to get a refund on my money

At first this would have been a 5 star review, now it is a 1 star! Here is why:

We came here about 3 1/2 weeks ago looking for a power rocking recliner and a love seat. We were probably one of the easiest sales you can get. We didn't try to haggle the price, paid in full no financing needed, we didn't say "we need to leave and think about it" or "we found one cheaper here". We found what my soon be mother in law would need for her ankle surgery on 10/16. I made sure to ask Jordan (who was our sales person) to make sure it would come in by 10/16. We ordered on 9/25. She said it took 2-3 weeks for delivery to us. She assured me it would be there by then, and even made a note of it on her paperwork and said she would follow up on it to be sure. We also witnessed her physically write it on HER paperwork.

Fast forward to Sunday 10/13. We haven't heard anything about delivery and wanted to see what day it would be because 10/16 was before the 2-3 weeks plus her saying it would definitely be in. It was a couple days away.

I called, they actually put Jordan on the phone not just anyone, I was expecting a customer service rep. She told me she didn't like to check on Sundays because it wasn't 100% accurate. Apparently it wasn't even supposed to ship until 10/22 which almost a month later. But she said she was sure it was going to ship before then. I then told her we needed it by 10/16 because of her surgery.

Jordan then proceeded to tell me that she had no idea of this and if she "would have known." I then stopped her there and directly stated very very very nicely we wouldn't have ordered for one, and two she wrote it down on here paper too. Again I was very polite and not rude at all.

There was a pause and then she basically forced apologized and wanted to talk to her manager Monday to see what they could do.

Monday I got the call and they could do nothing other than sale the floor display of the other one she liked and we looked at? We never look at another or even entertained another one because it didn't come in electric?

They did say they would 100% refund me. I had to wait a day on the process on their side. I didn't want to talk to Jordan anymore, so asked if someone else could finish the refund process. The manager ended up calling, she seemed nice but from my recollection there was NO apology. I am still waiting on the refund to come back into my account. I paid immediately to them, no financing needed.

They have nice quality furniture because I have family who have ordered from them up north and have had no issues. We do prefer Big Sandy Superstore which is mostly (West Virginia, Ohio, Kentucky area.)

I would absolutely not recommend this one if you want something in when it's promised. We thankfully were able to go somewhere else and find one on 10/17 a day after her ankle surgery. We had to go to about 6 different ones to buy same day.

** Also Just for the record I don't like to name people in my reviews unless it's good, because I wouldn't want a negative review with my name. But to sit there and say we basically should have told her, with no apology beforehand, then after being told we did and she wrote it down I got a half hearted apology. That's just unprofessional in my opinion and I don't appreciate it. Especially when we were probably the easiest sale you'll ever have and you knew we needed it. I am also still waiting on the refund.

Regardless I am very disappointed in this furniture store and I do feel this should be taken a little more seriously. I do have a lot of reviews on my Google Maps (level 8) so hopefully other will think about this as credible and I hope others don't have...

We purchased furniture back in December from this store. Everything has been good since the sale, but the 3 star review is for two reasons in particular.

My wife and I went to one of the Ashley stores in Columbia a few weeks before visiting this store. We already had the approval for financing and basically just needed to pick out what we wanted as we got closer to our move in date. This store was closer to us, so it was an easier drive and delivery wouldn’t be as much. We got off work and came in to the store Friday night about an hour and a half to two hours before closing. Not a lot of time to do the whole process, but we wanted to know what we were looking at before making the big decisions all at one time. Everything was going good until it got close to closing time. I know the employees are ready to knock off, but the manager was radioing in to our sales rep telling her to basically get us to leave and started shutting down the lights while we were still in the store. Again, we had the approval and were ready to purchase a full house worth of furniture. So we were kind of pushed out as a ready to buy customer.

Luckily enough for them, we decided to come back the next day to close the sale instead of going back to Columbia where we weren’t rushed at all. So we got back with our sales rep, Aly, and she made the additional trip worth it on the sales side. She knew what she was talking about with the product, sales, etc. she didn’t push us into anything we didn’t want and answered all of our questions.

The second reason is when it came to pricing/quotes. Aly made a comment about how they don’t have tablets, etc to be able to run quick quotes on so we could have an idea of what all the price tags were/ are final estimated total before sitting down to sign the papers, so we were handwriting everything out, which got pretty confusing due to the amount of furniture we were buying as well as different financing promotions that some products could and couldn’t be on. I run a small business myself and we at least have an excel document that I can print off within a few minutes that shows you a pretty accurate out the door total on whatever you’re purchasing, whether it’s one unit or 10. So the confusion and messiness of the paperwork on the stores part took away the second star.

Thankfully I was able to work it out and understand the totals, financing options, etc before signing so I had a full grasp of the totals, exactly what we were getting, etc.

Other than that, we had a pretty good experience. I can say that I was pretty tired of looking at furniture by the time we wrapped up, but we are happy with what we got, and have used the heck out of our furniture since we got it!

I would recommend coming here, but just keep in mind that it is a chain store, so going the extra mile is all up to the sales person you get and you need to make sure you understand your purchase and totals before...

I purchased one bed from this store. My experience in the store felt more like a 50 yd sprint in the store trying to keep up with the sales associate that i had. I was in and out of the store in less than 30 minutes. Some may think that is a good thing. I honestly would have bought more but they really didn't take the time to ask me. So I just went in for the bed that i new i wanted.

I was given a 2-3 week time period and at the time I was trying to plan a weekend away in the mountains. I basically had to put two weekends on hold because the Ashley company "doesn't allow" associates to schedule exact dates... Just an FYI to the "Ashley furniture store" that is not what a paying customer wants to hear. Finally the first bed came. It was installed and before i could inspect it I was approached to sign two forms. I did that and before i new the truck was gone... Went to inspect and the bed was painted all different shades as well as portions were not painted at all. How does that leave a store.... How did the installers not see it.... I called the sales associate because they assured me if i need anything to just call and Initially argued that the bed they ordered/sent me was correct. It was really frustrating not to get the chance to talk before someone you probably helped get commission interrupts to tell me i am incorrect.... A new delivery was scheduled................................. 2-3 weeks away.....

2nd delivery comes. Took off work "Again" for the 3 hour window. Before they even took the bed off the truck i said i want to see it. What would you know. Same problem.... there was also black smudges on it like they pulled it from the back of a storage shed. I called customer service and asked for my money back. They stated you will need to call the store. So I did. The sales person calls me to not say I'm sorry for the inconvenience, But more to state that I was wrong that they sent the right bed..... That sent me through the roof. the associate said they would call me back... they never did (follow through is important).

Received a call a few hours later from a manager and he talked me into giving Ashley furniture a 3rd chance... 3rd times a charm right??? He assured me that they would get this right that he would make sure someone laid eyes on it before leaving the warehouse. Why didn't they do this the first time? Or the Second Time.

3rd delivery came and it was finally right. The problem was more or less with the Company standards, Quality Control and the total disregard of customer service from the...