Verizon — Local services in North Charleston

Don’t ever go here or to Verizon period! I have a business account and decided to upgrade two lines. Sat all night on Christmas Eve to get two phones. The sales person told me I had to upgrade or add a line so I did. Every line on my account is unlimited the sales person knows the two new lines were supposed to be unlimited has even admitted to that. I had a house fire in October and even though I have updated my address has yet to send my bill to the right place but when I finally realized that my bill was over $2000 I called immediately I went into Verizon this location which is the reason why my bill is so high because the man who didn’t help me but has caused a two month long headache added two new lines on the account didn’t put them as unlimited it was his fault. Anyways when I went in the same location that caused it told me they didn’t know why it was so high because they couldn’t see anything that they’re not owned by Verizon their owned by a separate retailer. So then went to Rivers Ave. the two sales people in that store told me how I should never go to a location like this one because they always mess up people’s accounts And then can’t see anything to be able to fix it. They assured me to call Verizon’s business customer service line and that they would surely help me because it was not my fault it was the sales person at Verizon’s fault their own employee. The first day I called Dominique promised me that she would get it done she would fight for me and she would get the extra charges off of there. I foolishly listen to her because she was very assuring but the next day she called me back to tell me she fought for me but it was hard to convince because they were only going to take away some of the extra fees that they knew it was their own employees fault but they were still gonna make me the customer pay for his mistake. I never understood what was so hard and why she had to fight so hard to begin with when I did nothing wrong all I tried to do was upgrade my phone so they can make more money off of me on top of my already extremely large bill I pay every month. I got a text from the sales person that help me at the store can’t remember his name he assured me it would be handled it hasn’t been handled. Y’all have caused my bill to go up $1600 on top of the already high Bill I already pay and then only credit at $800 back so she said she was crediting all but 200 that was a lie you’ll only gave me half of that I have $800 left on my bill that I should not have because of your employee and y’all refused to do anything to fix it! Even though y’all know and have admitted the account was supposed to be to unlimited account just like the other five that are on there. I have asked and recorded phone conversations to see the contract I signed that day there’s no way it was for anything other than unlimited because he knows it was supposed to be unlimited accounts why would I buy my Son an iPhone And not make it anything less than unlimited that would be wasting money. What y’all have done is so wrong I’m a loyal customer to Verizon y’all have admittedly made a mistake y’all should fix it I have no problem paying my high phone bill with all the lines that are on it but I should not have to pay $800 of someone else’s mistake your employees mistakeY’all train your customer service people to just talk a bunch of nonsense and they don’t help and then when you find out that they’re not helping you they argue with you and they don’t let you talk to anyone and they laugh like it’s funny I have three kids now everyone’s out of work and I have $800 extra on my phone bill y’all should be ashamed of yourselves! Oh yeah and Dominique says that I should switch my plan so it’ll save me money when yet I log on to Verizon and it already shows me how my bill is $50 more she just wanted to get a commission and didn’t care at all about the real problem. I plan on telling everybody I can possibly tell reviewing every possible...

I had the pleasure to visit this store three times in the last week. the first time was to order a jetpack (mifi 8800l) for internet for my business. The second time was to pick up the jetpack. The third time was to handle a complicated phone situation for our three business lines. Each visit was enjoyable. I experienced almost no wait time and the customer service was excellent each time. The third visit, however, was a real testament to this establishment's focus on customer service. I went in with three active business lines, two working phones, three old non-working phones, and a business phone number that needed to be ported to one of the business lines. After analyzing my accounts, plans, phones and Verizon's promotions Alex was able to get me a large credit for the two broken up phones that I was honestly going to just throw in the garbage. After applying this credit I was able to get two new phones and end up with a LOWER monthly bill than I came in with. On the technical side, Alex handled moving a business number to an existing phone, putting the existing phone's number onto one of the new phones, and putting the third existing number onto the second new phone. The real kicker though was when Alex worked on getting my number ported from a third party to my business line after I had already made my purchase and left the store. that's service AFTER the sale. It would have been easy to make excuses and not even try to port the number after I left. Instead, he kept me in the loop through texts and phone calls while he worked through the process. I highly recommend these folks. They know how...

The last sales rep we dealt with at this location sold us on a new phone and a smart watch by lying to us about having to pay extra every month to cover the cost.

I traded in a Galaxy S9+ for an S23+, and paid $400 extra. The sales rep told my husband and me that the trade in value of my old phone was high, so if I paid $400 extra right then, that money and the trade in value would cover the cost of the new phone. But, then, we get a bill that has an extra $33 per month charge for this new phone.

As if that wasn't enough, the greedy sales rep sold us on a smart watch, too. He said all we would have to pay each month was the cost of service for the watch, since it was a special they were running when you got a new phone. But, again, we have a charge of $7 each month to cover the cost of the watch itself.

We were shocked at the time, and we're impressed that they could offer such a "good deal." And that lying sales rep bragged about how this location could do that because they were privately owned in some special way. But, at the end of the day, he was full of it, and just out to dupe us so that he could get a good commission.

The lying sales rep was a younger blonde guy. The other sales rep, a younger brown haired guy, overheard everything and even helped out. So, it wasnt just one person. I'd always gone to the one on Rivers Ave before, but figured I'd try this one since they were open when the one on Rivers wasn't. That was a huge and costly mistake I'll never make again. This location does...