The Point Hotel & Suites — Hotel in Orlando

⭐ First Impressions – (June 29, 2025)

Checked in today for a one-night stay in a King Suite (Executive Studio Suite). Front desk staff (Yashnika) was calm, professional, and a good listener. She handed me a printed policy sheet, offered to deliver missing kitchen items, and reassured me I wouldn’t be charged for anything missing—even though she didn’t take notes when I listed everything.

Booking Note: My reservation didn’t show up in their system at check-in (booked directly on their website with a 20% discount). I had to pull up my confirmation email so she could take a photo of it in order to honor my reservation and rate. Staff handled it politely, but future guests should call ahead to double-confirm online bookings, especially during busy times.

Lobby and Building Access: -Lobby was very clean with no noticeable odors. However, building access is inconvenient for guests with luggage or during bad weather. There’s no exterior room entry—guests can only enter through the main lobby. All other exterior doors are emergency exit only. Unlike other hotels where you can park near your room and use a key card for side entrances, here you’ll likely need to walk around the building if parking far. No covered walkways or awnings make that worse in rain. Definitely a poor guest convenience standard.

Room Condition on Arrival:

-Room looked tidy with no obvious dirt or odors

-Linens and towels appeared clean

-Thermostat and AC working quietly

During Room Inspection:

-Hard water buildup or residue on the bathroom faucet

-Shower water pressure is low, and hot/cold labels are reversed

-Mini fridge running but barely cold

-Wi-Fi speed fine for browsing (about 14 Mbps down / 5 Mbps up)

-Previous guest’s Netflix account still logged in—guests must manually log out before leaving

Cleanliness Concern: -After first bathroom use, I noticed visible dried urine stains running down the outside of the toilet bowl. Clearly missed by housekeeping.

Noise Warning for Light Sleepers: -Hallway voices and foot traffic are very noticeable inside the room due to the alcove hallway design. Also, the pool stays open until 11 PM, so quiet hours don’t start until after that. Early bedtimes on lower floors near common areas may not be ideal.

This is Part 1 of my review! Will update after checkout with sleep quality, service response, hallway noise overnight, and how long the $50 deposit hold takes to release.

⭐ Post-Checkout Update – Room 101H (June 30, 2025)

Checkout was smooth and staff at the desk were pleasant. My $50 deposit was fully released back to my CashApp card immediately, no issues.

Sleep quality was better than I expected—no hallway or pool noise overnight. The bed was extremely firm and the pillows were pretty lumpy, but I still managed to get rest.

Shower water temp stayed consistent and the pressure was decent. No drain issues. Wi-Fi worked great for both my phone and streaming Netflix on the smart TV.

I skipped using the fridge (didn’t fully trust its temp) but the microwave worked fine. The pool was peaceful when I checked it out in the morning—water was a good temp but could’ve used more skimming.

The lobby café offers some basic grab-and-go food and a small Starbucks-style menu, but prices felt steep for what you get. After seeing there was no oat milk, I decided to pass and had my partner bring me coffee instead.

Overall, for the low discounted rate I paid, I’d stay again for a short visit. If paying full price though, I’d look elsewhere for...

Arrived 24th March 2024 and stayed for two days before departing for a cruise. We then arrived from the cruise ship to stay 3 nights in the 31st March 2024 and still found issues with this hotel. Would we stay here again definitely not!!!!

31st and 1st of April Staff attitudes.

Female pool bar bar tender ill mannered and rolling eyes at our requests and making us feel so unwelcome.She was normally found outside of the Pool bar structure either smoking or on her mobile phone. Her attitude to guests needs to be addressed as she has a habit of rolling her eyes at guests when they request any service.i.e asking for a glass of ice! When paying by card she automatically checked a tip of 20%. I advised that I did not want to gift a tip due to very poor service at the bar. She made this known by her body language she was not happy with my request.She was also missing her name badge.Another guest told us the female bartender name as she had faced similar issues with this person.

Breakfast cafe supervisor was extremely rude by ignoring guests when slightly late for breakfast with no flexibility to allow guests to utilise food that would go to waste at the buffet when willing to pay for it. We reported the rudeness of the bar and catering staff in the cafe to reception and was given a Google review card to air our views.

No vending machines on floors to allow purchasing of sodas, chips and candy etc.

No instructions in room on emergency procedures and evacuation routes in event of fire.

5.Large gap under room door that would allow hot gases and smoke to percolate into hotel room. No instruction on what fire alarm sounded like and no briefing from hotel front of house on fire alarm.

No instructions on how to work the room safe and no hot water warning signs on faucets as water was extremely hot and could scald a child or adult.

7.No instructions in how to operate air conditioning system in room.

Misinformation from staff regarding internet outage. We arrived on Sunday 31st March and advised the WiFi was down but would be up and running in an hour. We observed a guest verbally complaining about having not had internet or TV for two days. We soon found out from another staff member that this was the case that a fibre optic break happened on Friday 29th of March.

Bertha at reception / front of house deserves a very special mention as she goes above and beyond for customers and their satisfaction by trying to resolve tricky situations as best as possible. She is an extremely competent, diligent and a very valuable employee and this should be recognised by management by way of a bonus or certificate for outstanding customer service.

10.The front of house staff were good to us on arrival initially on the 24th of March as they went out of their way to get two weary travellers arriving late at night water and ice to take medication.

By our observations it would appear that there is a serious disconnect between catering staff and reception staff and needs to be resolved by either customer service training, serious counselling ,or issuing discipline notices to certain...

I stayed here for 3 days and 2 nights, and unfortunately, my experience was consistently frustrating from check-in until check-out.

Front Desk Service: The daytime front desk receptionist (a Latina woman, though I did not catch her name) was impatient, passive-aggressive, and frankly unhelpful. Almost every question or issue I brought up was deflected to the “concierge/IT guy,” who also seemed to function as the manager. It left me wondering what the actual purpose of the front desk was, since she rarely resolved anything directly.

Check-In & Room Access Issues: Upon arrival, she pointed vaguely toward Tower 1 and gave us our room number (1105). Naturally, we assumed that meant room 105 in Tower 1. After trying unsuccessfully to open the door, we went back only to be met with impatience before she clarified that it was actually the 11th floor. Once we got to the correct room, the code we had received by text earlier did not work. Again, instead of helping, the receptionist referred us to the concierge/IT guy. He explained that the code wouldn’t activate until exactly 4:00pm, despite us receiving an earlier text saying our room was “ready.” That small but important detail was never communicated, wasting more of our time.

Electronic Door Lock Failure: The following day, the electronic lock on our door completely malfunctioned when we tried to leave for the park. Despite us clearly following instructions over the phone, the concierge initially dismissed our concerns until we showed him over video. Even then, he admitted that only maintenance (off-site at the time) had a physical override key. His solution was to “send a guard” to watch our room while we left—hardly reassuring, since our belongings were at stake and nothing actually felt “under control.” Eventually, the lock was fixed while we were out, but the entire ordeal left us anxious and late.

Other Poor Interactions: – When I asked for complimentary toothpaste, the front desk lady once again pushed me to the concierge instead of answering directly. – Food delivery was mishandled. She directed a driver to the wrong room (105 instead of 1105), and when I asked her again, she impatiently denied having received anything. Thankfully, the food was eventually outside our door, but the lack of clarity caused more unnecessary stress.

Noise & Safety Concerns: On our last night, we were woken up between 2–5:30am by shouting and fighting in the building (apparently a “cheating situation”). No guard or staff ever stepped in to enforce quiet hours, leaving us severely sleep-deprived for an early morning flight.

Overall: Every day at this hotel came with an issue—from confusing check-in instructions, to broken door locks, to unhelpful staff, to loud disturbances at night. The front desk lady in particular is not suited for hospitality; she was consistently impatient and dismissive. If you don’t mind poor service, empty assurances when things break, and a lack of basic enforcement of quiet hours, then the price and location near Universal might still make this hotel worth considering. But for me, the stress outweighed the...