Eagles Ridge Resort — Hotel in Pigeon Forge

We rented cabin 13 Moose Manor because it was close to the pool. We paid good money to stay at this resort and we feel that we did not get what we paid for. The pictures of the cabin on the website looked great. Those pictures were very deceiving, the pictures made it look like the cabin was big and beautiful. In person, the cabin was small and shabby. There were many things broken or damaged. We found out that the Moose Manor cabin was privately owned and the resort just rented the cabin for the owner. Well, the owner of this cabin must be a slumlord because the cabin is not in good condition..The one bed in the front upstairs bedroom was broken. The plug behind the coffee pot was not working. The ice maker was broken. The shade on the front door was broken too. The front big electric burner on the stove would only work after you wiggled it a little. The closet in the bottom bedroom was filled with blankets and there was not enough room to put any clothes in the closet.. The water pressure was a joke. Two people couldn't take a shower at a time because the upstairs bathroom didn't have enough water to shower. The complementary package that was left for us was a joke. They had 1 dishwasher tablet, dishwashing detergent, a dish towel and dish cloth. There was no extra toilet tissue and the cabin didn't have any tissues either. We had to purchase both of them for the week. We called to let the front office know that these things were broken. The service person came to look at everything that was broken, and instead of fixing the broken outlet he told us that we had to press the prongs on the plug together. The beds in the two Master bedrooms make so much noise when you move, the people in the bedrooms below you or above you can hear your bed making noise. They didn't have the part for the ice machine so they had to order the part. The maintenance person called my son in law when the part came in but we were out of the area so it never got fixed while we were there. The craziest thing about this resort was they double booked our cabin. We were out on the porch and a vehicle went up and down the road in front of our cabin. The maintenance person was parked across the street from our cabin. We heard the guy in the SUV ask where cabin 13 was located. The maintenance person pointed over to our cabin and told the people in the SUV that the cabin was occupied until the morning of the next day. The person in the vehicle showed the guy paperwork showing that they were supposed to be in our cabin. The guy in the vehicle said to the maintenance man "Someone made a mistake. The maintenance man said "Yes, that was a Big mistake". What would have happened if we were not home and those people went into our cabin? That could have led to Big problems.. The Best part of this resort was the swimming pool. The Moose Manor cabin was decorated cute with a Rustic theme. It was funny because my husband was carrying our grandbaby and they knocked off one of the pictures on the wall. When it fell off, behind the picture was a sign saying "This item has been stolen". That sign was behind every picture and plaque in the house. Next year we will go back to White Oak Resorts like we did last year. They had more things to do if it rained, they have a game room and a playground for the little kids to play on. Eagle Ridge has none of that. We saw the big building by the pool and thought it was a game room but it was a banquet hall instead. We were very disappointed with our cabin...

Where do I begin.... I went on a couples trip with eight other couples last week. I arrived late to miss the biggest issue which was the bed bug infestation. My best friend was eaten up so bad by the bed bugs she had to go to the ER for immediate care. We have a very large cabin, all the rooms allegedly were supposed to have Jacuzzi's and be spacious, which is why I agreed to go on a trip with a large party. Space and privacy is necessary on a couples trip. Because of the bed bug infestation they swapped us out of the large cabin we were in and split the party up into two different cabins. The cabin we were in had three bedrooms and two bathrooms and seemed to be the budget option. There was no Jacuzzi in my room and I felt like I was vacationing in a room the size of my 12-year-old son's bedroom. The walls were very thin and it seemed as though they did not go floor to ceiling. I felt like I was staying in a cubicle with a door. There was no privacy, I could hear EVERYTHING in the next room. We traveled 12 hours for this nonsense and it was a waste of time and money and I'm never going back. We were not placed in comparable accommodations to make up for the bed bug infested cabin we reserved. The only good thing about the trip was time spent away from the cabin on the strip with friends. Other than that, I'd rate this a zero if I could.

This is in response to this unacceptable response from Eagle Resort posted below... If you believe that little refund abdicates your company from these below par accommodations and your negligence, you are sadly mistaken. My best friend was sent to the ER due to your "best efforts" in maintaining your property. We traveled 12 hours to what was supposed to be a fantastic couples getaway in a well appointed cabin with our own bathroom to a middle school trip staying in a cubicle with a door.

The bed bug issue could have been dealt with had you exercise preventative measures such as heat treating the beds, sheets and rooms before arrivals rather than waiting for people to be assaulted by filthy bed bugs. A thorough cleaning is necessary between guests. As much money as this cabin costs you all ought to be absolutely ashamed of yourselves. The way you downplay this as if it is were tics that are natural to a woodsy atmosphere is laughable. Bed bugs are transported there. Time is a commodity that is priceless and one of the only things you cannot get back. That little refund is an insult. We should of received a FULL refund not these few dollars that you think will make up for a ruined trip. Lastly, the fact you all thought it was a good idea to call the renter to ask me to remove my HONEST review of this travesty is even...

We are staying in Lot #298 of eagles ridge resort. House #260. Rental dates July 17-22. Where to start.. Upon arriving to our cabin, the wifi did not work and still does not work. The shower attached the basement bathroom was filthy. We had to disinfect it ourselves in order to use. The shower curtain has black mold on it. The ceiling tiles in the lowest level have water stains and damage under each bedroom with a toilet and shower in it. Obvious leaks that have caused the damage. The tiles in the bedroom that is in the lowest level are disgusting as well from water damage. The dryer takes forever and a day to dry clothes. A handle is missing from the foosball table. The light above the pool table had a broken bulb which maintenance did come and replace after 2 days. The 2nd level living room has a disgusting strip of tape on the floor, no reason for being there. The remotes for all the tvs were misplaced with an incorrect tv. Took forever to figure out what went where. The shower curtains on the 2nd level all have mold and mildew on as well. The 3rd level which is the main level has multiple issues. The hot tub was not working upon arrival, maintenance came and got it to work the 2nd day. The water does not get any hotter then bathtub water. The ceiling lights had 2 bulbs burnt out. Maintenance fixed the 2nd day. The fireplace does not work, still not working. The kitchen is equipped with 1 potholder, 1 wash rag. The door to the main deck is hard to open and close. The decks are filthy, you can see dirt all over the side of the house. Out and around the cabin, trash is everywhere. The number you are to dial if you need anything, no one ever answers. We spoke to people on Saturday about the issues, instructed us the cleaning crew along with wifi people would be here on Sunday to fix the issues. Today is Monday, no cleaning crew... The floors are so disgusting that your feet are literally black from the filth. I give this cabin 2 stars only due to the size of the cabin. I do not recommend staying at this cabin. This place was very expensive, I understand some issues, but for the price everything should be in working condition, and clean! The basic necessities should be met, and they have not. This is a real review, not computer generated. We have spent alot of money to be here, the owners should be ashamed of the company running this cabin.

Update.. Internet was fixed the 4rd night of our stay. Management refunded a night and cleaning fee. The refund was in the form of a check. Once we were able to speak with a person who did their job, things started getting done. I still only give a 2star due to the cleanliness or lack...