Margaritaville Restaurant - Pigeon Forge — Restaurant in Pigeon Forge

To say I’m disappointed is an understatement. When we arrived we were told it would be a 30 minute wait… no problem it’s a Saturday that’s expected what we didn’t expect was for us to be sat at a table and for the waitress to come over not even 1 minute after us just sitting down and saying are you All ready to order yet.. definitely caught all of us off guard we explained to her that we weren’t ready but we did want appetizers she seemed disappointed when we said that as if it was a hassle for her to have to go put them in and then have to come back to get our actual meal items she eventually came back got our order and then left again we wanted to order drinks but could never get her attention so we decided to walk over to the bar to not frustrate our server anymore she decided to walk over to our table and tell the one person at our table that she needs to come and tell us to sit down because we are not allowed to order drinks at the bar as our other person was coming to tell us she cut in front of her and came and told us we needed to have a seat that they only way we could order drinks was through her… no big deal as we went to walk away she said you know what just tell me your drink order now and show me your IDs we said no problem gave her our drink orders and handed over our ids one person in our party was born in 2004 she said she had to have the manager check the id and for us to have a seat so we did she came back 15 minutes later with the drinks and the ID I thought that was just extremely unprofessional seeing how she could have sent the manager over to the table instead of carrying around peoples private information such as there address full name and DOB after that our apps came out we got the spinach dip and the fried pickles the Spinach dip was ok was not anything to write home about and the fried pickles were absolutely disgusting burned to a crisp and extremely salty we said nothing because we were honestly scared to make our waitress become hostile so we kept quite ate maybe 2 bites and sat it on the end of the table then our mains came out I had gotten the club sandwich and side salad with ranch this was easily one of the most disgusting meals I have ever had in my entire life the lettuce was brown the tomatoes looked unwashed the meat smelled sour I took one bite and slid my plate to the other end of the table my husband got a garlic burger and fries he ate half of the burger and I ate his fries because as I stated earlier my plate was soured and all I had to eat was his food the waitress never came by to ask if Everything was okay never asked any questions came by to leave the checks and grabbed the plates that had been picked off of meaning a full bowl of fried pickles a whole club sandwich and salad as if it wasn’t even touched and Half of a burger as a server myself I notice when customers don’t eat all there food when clearing and I especially notice when and entire plate of food is left untouched at the end of the table she never asked picked up the plates as if nothing was wrong say down our 77 doallar check and walked away I have no problem paying that amount for good food but that was simply the WORST meal I have ever had and the worst service experience I’ve ever seen will not be back and do not recommend...

Come on in to Margaritaville where you can pay $237 to wait 3 hours (on a Monday!) for 1 appetizer and 3 plates of food that will most likely get you sick. Which my sister did! I am writing this as my sister throws up into a bag on our way home. We ordered our food at the same time that we ordered our drinks. Keep in mind we all got waters, a handful of us got one of their “margaritas.” It took about 30+ minutes for our drinks to get to us. After that, an hour for the appetizer and 2 SIDE Caesar Salads. Then another hour for 3 entrees. There were bits of alien chicken in my side Caesar salad. No clue where that came from, probably cross-contamination in the kitchen. The mac and cheese tasted like microwaved butter and a pinch of pepper & salt and the slightest, lightest hint of… cheese? I swear I have made this same Mac n cheese in my old college dorm room for $1. They charge $9 for the. Same. Exact. Meal here. The steak was dry. The Caesar salads tasted like lime and vinegar and were doused in so much dressing that the lettuce wasn’t even crispy anymore. The fries? Please, don’t make talk about it. Just about everything tasted like a hint of fish and not the good kind (yes, even the salads). The drinks are okay! If you’re a child, they probably give you 1% of alcohol per drink. To put it in perspective, my mother who absolutely HATES a good drink (she absolutely never drinks) was very pleased with her “margarita.” Also, they put so much ice in your drink that you’re probably getting half a glass at MOST of whatever you’ve ordered. This is definitely not “Margaritaville.” Jimmy Buffet would not spend 5 minutes in a place like this. Not to mention the atmosphere is incredibly bland and lacking in joy. The only “attraction” they have is some big cup that lights up and fills with water every 31 after. I could probably make everything single thing we ate and drank there for less than $40. And that’s being generous. The service was eh. The first time we went, the waitress was annoyed to even be serving us at 11:30 AM on a Saturday. We only saw her for a total of 5 minutes… in a practically empty restaurant. They probably get tortured every time they come in to work from the looks of it. The second time we came the hostess was very friendly, good at her job. Our waitress? Again, who is torturing these people!? It was almost immediately apparent that she knew we were not going to like our food. She gave us our food like “please, for the love of God, don’t shoot the messenger.” She looked embarrassed to even be working there. We’re not monsters, it obviously was not her fault so we still left a good tip. Overall, this place is completely and inarguably overrated, overpriced and an embarrassment to margaritas. It does not deserve the title of “Margaritaville.” There is no magic here. Just go explore the rest of the Island, you’re not missing much. Better yet, head on over to your local Mexican restaurant for some...

For starters, our party was seated upstairs even though one of us uses a cane to walk. There was an elevator, but use a little discretion. On our journey from the elevator to the other side of the room, we all noted how sticky the floor and then the table felt.

After taking our orders, our server inexplicably brought us a bottle of mayonnaise. All 5 of us were super confused as none of ordered anything you'd top with mayo.

A food runner brought our meals, and we asked for ketchup and silverware. He came back with 3 bottles of, you guessed it, mayo! One member of our party took it upon herself to go downstairs to request silverware. We ended up borrowing salt, pepper, and ketchup from a nearby empty table.

But how was the food? Well, 3 of us ordered the same thing- the Mahi Mahi fish tacos, served with rice and beans. Two of the 3 plates had huge amounts of beans, and the fish on all 3 was way overcooked and cold. The crab cakes were dry, and the chicken teriyaki was served on a bed of unseasoned white rice with unseasoned broccoli. Maybe that's why the servers hand out mayonnaise like it's oxygen, to keep in line with the bland theme.

But the kicker? A piece of charred skewer was discovered inside a fish taco. We brought the issue to what we assumed was management, as our server was nowhere to be found. We were told we'd receive 20% off our bill. However, our server never asked how we'd like the bill, and brought one check. We asked for it to be split, but then the 20% off was gone. A higher-up manager ended up bringing our correct checks and apologizing.

I know everyone's human and bad days and whatever happens, but I won't be recommending Margaritaville to...