Park Tower Inn Pigeon Forge — Hotel in Pigeon Forge

In January when setting up the necessary resting places for our trip from Maine to Texas. this was a much needed vacation for some overworked healthcare workers and there family that misses them. Knowing we were traveling with children and large family, I had some boxes to check . They advertised that they had an indoor pool, hot tub, and even a lazy river. They also advertised that they serve a buffet style breakfast. The website shows that they have a 2 bedroom suite with a kitchen. This seemed to check all our boxes. Upon arriving and entering the room it was definitely not as pictured. When you first walk in the bed is right there , with a kitchen table on one side and a sofa on the other side, the next room has 2 more beds and the bathroom. Even though the picture lead to believe the bedrooms are both separate it was doable. We had drive 9 hours so we just want to eat and sleep. At this point is when we discovered that the TV did have a remote, the staff gave us one and said we would need to program it to the TV. We went to find something to eat, When we return some of our party decided we would go find a the pool. Following signs down to what seemed to be the dungeon. The smell was so strong of mildew. The pool area had so much standing water around the pools and the hot tub looked like it was growing a science experiment. We all agreed that people shouldn’t be swimming in the pool. In the morning we went looking for the breakfast room. Definitely didn’t find it but did follow sign that claimed to lead to it but ended up in a hallway that was picked right out of the shinning. We were than informed that they have stopped serving breakfast but yet it is still advertised when you book a room. I believe that falls under false advertisement. We ventured out for our day and when coming back the 2 gentleman at the front desk were pleasant . Looking back this is the only positive thing I can say. We settled in for the night only to be abruptly awoken by a blaring fire alarm at midnight. As wrong as what I am about to say sounds I ignored it as it had done this earlier in the day as well as the staff indicated that they had to do testing on the alarm. But when it did it again and again, I got up and went to the lobby where there were many others gathering and complaining. The staff seemed unsure what to do. The alarm went of a few more times while we were out there. One of the guest said he had enough and called the fire marshal. The front staff disappeared still not sure where he went. The fire chief said that he had 4 trouble alarms showing in the system but that the rest of the information had been cleared already by staff so the firefighters all searched the building. Good news didn’t find an active fire and reset the system completely. We all went back to our rooms it is now about 2a. Just as we are all about to go back to sleep the alarm goes off again. This time there are even more of us in the lobby. More fire trucks, police, Fire Marshall . We were told that there was no active fire but that to stop the alarm they would have to keep the elevators from working until they could figure out why it was triggering. The hotel is under major construction and leads to concern if people should even be occupying the premises. We were told that it was under new management and that he was on his way several time last night, at no point...

Absolutely Horrifying Experience – Avoid at All Costs

If I could give this place zero stars, I would. What my girlfriend and I went through here was not only outrageous—it was downright disrespectful and disturbing.

We booked a stay for Sunday night into Monday morning in Pigeon Forge, as we were attending my sister’s wedding on Monday. From the moment we arrived, it was problem after problem. Check-in was disorganized and frustrating, despite having a confirmed reservation. Once we got to our room, we immediately noticed the light was flickering, the switch was broken, and parts of the room clearly hadn’t been properly cleaned.

We tried to overlook it because we were exhausted and had a big day ahead. But then we went to the pool—filthy. The floors were covered in standing water and dirt with no visible drainage system. The entire area was unsanitary and unpleasant.

Still, we tried to make the best of it… until the next morning. I woke up to a bed bug crawling on the bed. I immediately caught it, placed it in a cup, and brought it downstairs to show the hotel staff. The front desk person confirmed it looked like a bed bug—but told me there was no manager on site. I was told to contact the manager through the third-party booking platform.

Despite multiple calls and requests, no one ever followed up. I was told the owner/manager would contact me. He didn’t. I was told he would be in the next day. He wasn’t. I’ve reached out repeatedly and have received nothing but silence and runaround. Finally, today, the third-party booking site informed me that the manager is refusing to issue a refund—with no explanation whatsoever.

Let me be clear: I have photos and physical proof of the bed bug. I have experience in the cleaning industry. I know exactly what bed bugs look like, and I took immediate action to prevent bringing them home—washing and steaming all my belongings, costing me more time, stress, and money.

We left as soon as we discovered the bug. I didn’t even get to eat breakfast. I spent the morning—my sister’s wedding day—dealing with a pest infestation and completely mentally fried.

This place is not just dirty—it’s negligent. The lack of accountability, the horrible communication, and the utter disrespect we were shown is inexcusable. I wouldn’t wish this experience on anyone.

And to top it off—today, I called the hotel again to speak to the manager. I told the person on the phone that I was the woman who had requested to speak to the manager when I was physically on-site. They hung up on me. When I called back—over 10 times—someone would answer the phone, immediately place me on hold, and leave me there for minutes. No greeting. No conversation. No effort to help. Just silence and deliberate avoidance.

Do not stay here. Ever. What happened to us was more than just a bad stay—it was an infuriating and disgusting experience that no paying guest should have...

We stayed her for a 3 day weekend during my sons wrestling tournament. I have stayed at this hotel eve try visit since I was 9 years old. I’m 25 now, this place used to be great. It was absolutely awful this time My family won’t be back. The pictures online do not meet the reality. When we got to our room the first thing we noticed was the smell. We are on the 6th floor my son kept comparing it to stale Cheeto dust. There are no longer phones in the room, the only way to get ahold of the desk is calling on your cellphone ,but they won’t answer. We went to the pools apparently they had a gas leak so the heated pools weren’t heated at all. Not to mention the staff NEVER checked on the pool area so there were PUDDLES of water everywhere that we slipped in every time we went to the pools. I myself had to squeegee the water because it’s an all concrete floor and I was scared for my 10 & 3 year old. No housekeeping or towels at all you have to continuously do house keeping’s job as they do not come to your room unless you request. So that means gathering all your garbage and laundry to leave out by the door which isn’t sanitary by any means. And running to the lobby to get towels 3+ times a day. They used to have free laundry and game room now both cost money. When we got back from our first visit from the coldest heated pools ever, we noticed our bathtub leaked. I took my glasses off and hopped in the shower only to notice MULTIPLE SPOTS OF DRIED BLOOD all over my shower curtain which is a health hazard because some blood borne pathogens can still be transmitted through dried blood. I had to get out of the shower and run to the lobby to complain. I had no clue how house keeping missed such a thing. Not to my surprise when I went down to complain there was a gentlemen complaining that his room was destroyed, not vacuumed, the carpet ripped up with staples sticking out of it, and his smoke detectors were covered with bags so clearly house keeping is not up to standard. They gave me a new curtain that I had to replace myself. Our Tv also was super fuzzy on the sound you can only watch TV if you have subscriptions to Netflix or some other app. Lastly is the vending machines over charge you if you use a card, my son wanted a butterfinger so I sent him with my Cash Card not realizing it was locked he and his dad swiped it to buy a $2.50 Butterfinger, luckily my card was locked because it tried to charge me $10 for that candy bar. The water was the same price $2.50 and it charged my husbands card $5. We were never offered a new room, never apologized to, not a discount for all the trouble nothing. Complete night and day to how the place used to be. Definitely lost our business...