By far worst hotel I've ever been to. Go to motel 6. You'll get better service and a cleaner hotel at motel 6. Booked this hotel on a priceline express deal for a Saturday night in the city. There's a reason this decrepit ghetto excuse for a hotel was veiled by an express deal which only shows vague details on the hotel before you book. I've been around nice hotels my whole life via construction and I can tell you that this hotel is one of the cheapest hotels that can possibly be built. The lobby may fool you by smelling like too much cologne and probably had the same production cost as all the units combined with the tile and marble, but I knew it was a facade because the parking lot, which is 40 dollars a night, is in the middle of a scene out of slumdog millionaire or maybe a prison movie. 60 year old poorly painted and dated cast iron railing lined the vomit colored building which was nestled between one million cable lines. Once checked in, there are some awful paintings that are an insult to da vinci and would have him roll over in his grave. Once on the floors with rooms, you can see the cheap paint job and dirty unkempt room doors and just the progression style set up. If you imagine the prisoners kind of hanging over the railing on each story of the prison railings, it hasmd a similar effect. Still holding out hope that the room had decent amenities because of the 3.5 star "rating", but to no avail. Upon opening the door, you can feel the cheapness: furniture cracked and missing pieces, the carpet repulsive, the walls straight out of the early nineties, might as well have had popcorn ceilings. After a ten hour drive from Southern Oregon, I tried to make the best of it, but my girlfriend refused to put her bag on the floor so I followed suit, but changed into pajamas so I could get rest before a day in the city and ensuing 6 hour drive home. I hop on the bed which must have been lined with what I can only assume was 7 thread count and still had the stench of body odor and scent of whatever cologne the previous guest had worn. Meanwhile, my trooper of a girlfriend is getting to adjust to the project we are apparently preparing to sleep in, but she has the foresight to check the bathroom because that's important to her, all the while refusing to even sit on the bed and holding up the wall. She calls me to look at the bathroom with her and the shower pan is absolutely disgusting and stained, but still a yellowish tinge of white. She grabs a white towel to toss in the shower so that she'll feel safe standing on it, like she won't get hepatitis. That was the straw the broke the camel's back. The white towel had several stains including a large rust stain. My girlfriend, being the trooper that she is, was still trying to calculate a way to sleep there. Refused to touch the duvet, but she even tried to coax her repulsed body into sitting on the bed, but I was ready to find somewhere else. I booked the Sheraton on fisherman's warf and my goodness was it a welcomed change, but the terrible trip didn't end at booking another hotel. After less than an hour, we checked out of the hotel room and asked for a refund. Was told it was not possible to buy the front desk. Called priceline immediately and they called the da vinci hotel. It was up to the hotel to issue the refund. Was just told this morning the hotel manager refused to issue the refund. I will be making another inquiry to priceline today to make a further attempt to recoup the money. Just an...
Read more"WARNING your rates after your visit!"- After our stay at this place, we had an additional charge of $ 100 that we did not understand. After a phone call from France (and the amount that goes with it), we received a message stating that boudoir pillows were missing ?! These pillows were not in our room at arrival time or during our stay, and of course, we strongly contested. A staff member apologized, spoke of a misunderstanding, assured us that we would be refunded immediately. Several days after, and two messages later, neither the money nor the amount of our call are today not refund. We are thinking that it is a dishonest reason from this establishment to charge us 100 dollars more and that we never seen the money back. This is really not normal. A 3-day stay in a room more than $ 400 a night (more expensive than our room overlooking Times Square in NY or that one 2 blocks from the White House!). For this price: dark room, undecorated, no fridge, no microwave, no blind (insufficient venetian blinds), a small air gap, a ridiculous bath room (about 2mx2m), a door leading to another room which allowed us to hear the conversations of neighbors, a common wall with the laundry room and we could hear the washing machines and two other walls around the staircase with the lift sounds. Air conditioning is an extra module on wheels, not enough for the room. Anyway, despite of the strong heat in SF, housekeeping stopped them as they pass and we come back late in the evening after a long day trip in an oven! The door of the room overlooked an outdoor concrete walkway with a railing (as in motels) uncovered, from which we could see the Golden Gate bridge and the veterans memorial . Accessible to all, several customers came there and take pictures, day and night :-( The elevators are old and when we arrived, we stayed locked and trapped in one of them more than 5 minutes. We have avoided them as much as possible. Anyone even no customer is able to enter in the establishment from two of these lifts from parking. Parking is not free, unguarded and expensive, space is limited, unreserved, and we dared not leave the car. Breakfast is served until 10:00 am in the Chinese restaurant next door. Not enough places for all guests, it may takes a long time before the person at the reception (which is however not friendly) places you at a table which is free. After 9:15 the buffet has no more fresh supplies (we tested: no more bread, bananas, pancake, orange juice ...). At 9:45, they ask if you need something from the buffet and begin to clear it while another person vacuuming under your table while you finish your breakfast. The kitchens are activated and available tables are reordered for service lunch restaurant, with tablecloths (which are not present at breakfast). In 5 weeks in United States, we had a very good service and experience, no surprise, good times wherever we went. Unless in this place! This is the worst experience that combines so...
Read moreThis place is a dump. This is only the second negative hotel review I’ve ever written. The first was for a hotel that was unfortunately devastated by a hurricane and clearly not ready to re-open when they began accepting guests/honoring reservations. Back to the Da Vinici: the layout is mostly consistent with a standard motel with doors opening to open air walkways, but more run down than the online photos suggest. Check-in was quick and painless and the front desk attendant directed me to avoid the attached dim sum restaurant (the 2nd floor rooms are directly above the restaurant). My room on the 3rd floor had a stale smell and was very noisy (Van Ness is a busy road with heavy car and bus traffic). Around 10:30pm I was startled to see a mouse, scurry out and run across my bed! I immediately collected my personal belongings and was moved to another room. The new room was similarly dingy, and the heat did not seem to work as the room was 60 degrees upon entry. I cranked the thermostat to 75 degrees but was unable to get the interior temp above 62 degrees after several hours. The room had a floor unit AC unit suggesting that cooling must also be an issue. The bathroom fan is clearly broken and sounds like a garbage disposal chewing up rocks. The shower head hangs limply meaning that the water flow is too close to the wall making it hard to shower. The bath towels in both the first and 2nd room were frayed/tattered and 1 was stained. No closet or safe in either room, just an Ikea style standing unit for hanging cloths. The TV remote was both sticky (gross) and unresponsive to many commands. The walls are paper thin meaning that I could hear the dialogue of my neighbor’s TV program. At this point it was too late to put up a further fight, and I wound up ‘sleeping’ in a long sleeve shirt, pants, and a warm hat because of the cold room temp. I asked if I could please cancel my remaining 2 nights (and seek a room at another hotel). The front desk staff were kind but deferred to their manager re: canceling my remaining booking. The manager refused. While I did book a non-refundable room, I think the health hazards posed by rodents and
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