Mancini's Sleepworld Monterey — Hotel in Sand City

Title: Exceptional Service from Thomas at Mancini's Sleepworld

I recently visited Mancini's Sleepworld in Sand City Monterey, California, and was fortunate to be assisted by Thomas, the sales representatives. From the moment we walked in, Thomas greeted us with a warm and genuine smile, instantly making us feel welcomed and valued as customers.

Thomas's knowledge about the range of mattresses was impressive. He expertly highlighted the differences between various models, explaining details about firmness, materials, and durability. His insights were invaluable in helping us narrow down our choices.

One of the standout moments of our visit was when Thomas offered us a sleep comfort test. This personalized experience allowed us to understand our sleep needs better. The results were enlightening and played a crucial role in our decision-making process.

Thanks to Thomas's helpful guidance and the wealth of information he provided, we felt confident in our purchase decision. He was patient, attentive, and truly cared about our satisfaction. In 2022, we have purchased our first bed from this location. On 2/7/2025, we are now purchasing our second bed at the guidance and support from Thomas

In summary, Thomas is undoubtedly an asset to the Mancini's Sleepworld team. His professionalism and dedication to customer service are commendable. I left the store feeling both seen and valued. If you're in the market for a new mattress, I highly recommend seeking out Thomas for a remarkable...

I have been in a process of trying to find just the rightmattress and pillow, having purchased a mattress and two different pillows online and finding that they just weren’t working for me. Owing to various athletic injuries and because I am a side sleeper, I often will end up with shoulder pain, or sometimes knee pain depending on whether the mattress is soft and forgiving in the shoulder area yet also provides adequate support for the rest of my body. In spite of being a tough guy/bodybuilder for most of my life, at this point having a really comfortable set up for good quality sleep matters a lot. There is also some real peace of mind having purchased great products locally and having someone who is knowledgeable and has made it very clear that he’s there if I’ve got questions or concerns, to help address any and all. Thomas at Mancini’s sleep world spent literally hours with me,guiding me through a process of mattress selection, and subsequent pillow selection. He was incredibly patient and very insightful and helpful with a great selection of mattresses and pillows to choose from. I ended up finding I think what will be the absolutely perfect set up and I’m really excited! I don’t think I could be happier with my experience or with the wonderful products I will soon be enjoying! Totally great service great experience and phenomenal customer...

I went into Mancini just to browse, knowing i had all weekend to take advantage of the sales and there’s several mattress stores i wanted to stop by before deciding. Jake greeted me and, after i told him i was there to look at the higher quality mattresses, took me over to a great find … but not for me. Next up was pretty good but if i was going to buy, it had to be FANTASTIC. I told this Jake and only then did he take me to the higher cost mattresses. I found the one that was perfect but honestly that’s beside the point of why i’m writing this. I’m writing this review because of Jake’s service and what i perceive as authenticity. Even tho i said i wanted a higher quality mattress, he didn’t immediately take me to the most expensive. Admittedly, that’s where i found what i was looking for and bought it on the spot, but it wasn’t until the 3rd or 4th mattress he showed me that we got into 4 digit prices. I applaud Jake for doing everything to find me the best cost-for-value option … his brand of customer service is sorely lacking in this world....