Brews Bros Coffee Bar — Restaurant in Spokane

Let me start by saying I’m a big fan of Dutch Bros, so when I saw a local shop with a similar name, I was excited to support a small business. I’d never been there before, but it was early afternoon and I needed some caffeine—perfect opportunity to give them a try.

I went in and decided to try their Snickerdoodle coffee special instead of my usual Snickers chai with white coffee. I also bought a parfait. The drink was actually pretty good! But unfortunately, the customer service was a completely different story.

There were only a few people in the shop, and no one behind me in line. After I paid, the woman behind the counter simply slapped my coffee down on the counter next to the parfait and walked away. She didn’t say anything, didn’t make eye contact—nothing. Her attitude made me uncomfortable, to the point where I didn’t even want to ask where the straws were.

I quietly walked back and forth trying to find one while she and another employee just stood off to the side, talking and ignoring me. I finally asked, “May I please have a straw?” She didn’t say a word—just pointed across the counter. I grabbed one and left, feeling uncomfortable and honestly a bit embarrassed.

A little while later, I realized I needed a couple dollars in change for parking. I decided to go back in and ask if they could break a dollar or two into quarters since I had just been a customer. I politely asked, and the same woman immediately said no, that she only had one roll of quarters. I said that was fine—I just needed a dollar or two. She still refused and said, “You can leave and go to the bank.”

I explained again that I had just been there and even offered to buy another drink if that would help. She just said, “I don’t feel like it.” There were a few other customers in the shop, and the way she handled it left me feeling humiliated. I left, walked to the bank, and got the change I needed without any issue.

The whole interaction made me feel extremely unwelcome. I understand if there’s a policy about not giving change, but the way it was communicated was unnecessarily cold and dismissive. There’s a big difference between saying, “I’m so sorry, we actually can’t give out quarters,” and “I don’t feel like it.”

It may seem like a small thing, but moments like that matter. As a customer, you should never walk out of a coffee shop feeling embarrassed or disrespected.

My intention isn’t to shame anyone, but to bring attention to how important it is to treat people kindly—especially in customer service. I hope this feedback reaches management, because the experience left a very negative impression, and I wouldn’t feel...

I am typing up this review too express the rude judgement that me and my girlfriend were passed this morning (03/28/2025). We had some close friends coming in from out of town and considering that brew bros has been my girlfriends go to coffee shop for about two years now we had made plans to meet there. Well by the time we get there, my phone had ended up dying so we figured we would plug it in so that we could both text our friends and be able to pay for our order (most of our $ was on card via Google pay) . As we are sitting and waiting for it too power on, the barista heads over to our table too tell us that we need to leave if we are not paying customers. At this point we try to explain to her that we are both meeting our friends here and waiting for our phone to turn on so we are able to pay for our order. In which she proceeds to make comment on the fact that we are charging our phone in the first place & continues to just ask us to leave... Mind you there is plenty of people in here witnessing this .. so in a effort to be able to meet our friends and for my girlfriend to be able to get what she desires, i now scrounge up the little bit of cash i have on my person to buy something immediately.. but now at this point given the embarrass ment, the fact that we now basically had to order before the rest of our party arrived & spend extra money so that we are able too .. spend more money , we just plan to meet our friends elsewhere! It just sucks cause we spend a decent amount of $ here in the first place! Not to mention my girlfriend is almost 38 weeks pregnant and pickier then ever .. no one really should be forced to order before they are ready.. not to mention the rude gentlemen seated behind us practically yelling on the phone so loud that another customer went out of her way to walk over and ask him to please quiet down a bit while the workers never said a word to him ! ( We see him here pretty often and he pretty much always is speaking loudly on the phone in the window seat) but I guess since he is a regular paying customer(no more then we are ) thats fine? Sadly this was the first and last bad Experience we will have here which blows as my girlfriend was super excited for her friend to try how good their...

I am would be giving this 5 stars but after what witnessed today I will only give it 3 star's and that's simply due to the fact that the coffee and scone's are really good and the prices fair. I always loved stopping in and talking with the old employees before my commute to work they even knew my name and the drink I would order. It seems like there are new staff and I'm honestly not impressed!!! Today I witnessed something that was very sad to me , there was a young man who was purchasing two drip coffees and was using two card's . From what I heard and it wasn't hard to hear the employee working loudly informed the man that the card has to have a minimum of two dollars and then the employee dressed as a scarecrow it being Halloween gave him a look of discgust.he fumbled in his pockets but came up with nothing the employee was about to take the coffee's to a sink when a lady behind him said she would cover the rest which was only a dollar!!! He looks very embarrassed but thank the woman and she said it's just a dollar. I looked around and many customer's looked upset at how the man was treated . I will no longer go to this location simply because no matter the class we should all be treated with dignity!! No one is above the other and these girls acted as if his business wasn't appreciated. He was still putting money into the Brew's Bros business and every customer should count! These girls where rude and that is absolutely unexceptable. I fear this business will lose alot of loyal customer's if this treatment continues. Also I saw no sign indicating a two dollar minimum...