Raymour & Flanigan Furniture and Mattress Store — Local services in Town of Hempstead

While my shopping experience at Raymour & Flanigan was a pleasant one, some furniture was defective upon delivery, and trying to get those issues fixed was a tortuous process. Our salesperson, Ryan, was excellent, but we ran into many issues with customer service after delivery.

Our furniture arrived in September 2024. Two pieces were defective, and Raymour & Flanigan failed to repair or replace them for over seven months, despite numerous follow-up attempts. The issues were only resolved after I escalated to the New York State Attorney General. Here is an approximate timeline of our interactions with customer service:

September 2024: Furniture delivered. Two pieces were defective. We notified Raymour & Flanigan. A technician inspected the defects and said repairs would be made.

October 2024: After a month without updates, we called customer service and they said they were waiting on parts from the vendor before they could repair the furniture.

November 2024: Another month without updates. Followed up again. Was told they were still waiting for parts. Customer service refused to provide an ETA. They said someone would call us within 48 hours -- no one did.

December 2024: Still no updates. Called customer support, was told still waiting for parts with no ETA. Tried their online chat. They said the issue had been escalated to the "highest priority" and again promised contact within 48 hours. No contact occurred.

January 2025: Now four months post-delivery with no resolution. I saw on Yelp that Raymour & Flanigan encourages customers to email rfcare@raymourflanigan.com, so I emailed them.

February 2025: After 26 days of emails, rfcare offered no solutions and told us to keep calling customer service. We were promised someone would contact us within 48 hours on eight separate occasions. None of those calls happened.

March 2025: Six months after delivery and still no resolution. I notified the New York State Attorney General of Raymour & Flanigan's failure to fix the defects. A few weeks later, the AG informed me that they had reached out to Raymour & Flanigan requesting their side of the story.

April 2025: After being unable to obtain parts for seven months, Raymour & Flanigan suddenly managed to secure them shortly after the AG got involved. Repairs were scheduled and completed.

May 2025: I called to request a refund for the $700 Platinum Protection Plan, which had proven useless until the AG got involved. To their credit, Raymour & Flanigan agreed to issue a refund after just one phone call. It still took two follow-up calls to actually receive the check, but the process was far smoother than getting the repairs. My guess is this was because the AG was already scrutinizing the case.

Overall, the in-store experience was pleasant, but the experience resolving issues was quite painful, as you can see above. In the end, bringing the matter to the attention of the Attorney General proved highly effective, and I am very grateful for their...

My fortunate day arrived on October 19th, 2024, marking the beginning of an exciting journey to find the perfect king-size bedroom set. It all started the day before when my husband and I decided to revisit Bob’s store, where we had previously purchased several pieces for our home. Upon entering, we were greeted by the familiar ambiance of the showroom, filled with beautiful furniture that sparked our interest.

We quickly gravitated towards a particular bedroom set that caught our eye. It boasted several impressive features, including built-in lights on the headboard—an innovative touch that allowed me to simply tap the side of the frame to illuminate the space. We also loved the ample storage it offered, complete with an lift-top chest ideal for keeping jewelry and cash securely tucked away. Despite its charms, the unfortunate catch was that this stunning piece wasn’t in stock, and we would have to wait several weeks for it to arrive. There was an alternative available, but it didn’t resonate with us, so we decided to sleep on our decision.

The next day, driven by a sense of determination, we set out to explore other retailers, starting with Ashley’s. The selection was varied, but nothing struck a chord. We then visited Jenifer Furniture, yet again came up short in finding the right fit. Each stop left us eager yet somewhat disheartened, as we longed for a bedroom set that truly reflected our style and personality.

Finally, we arrived at Raymour & Flanigan, where the atmosphere shifted. As soon as we entered, Frank Land greeted us warmly at the door. His friendly demeanor instantly put us at ease. After asking about our needs, he guided us to the bedroom sets section, and we were immediately captivated. The magnificent and unique designs on display spoke to us in a way that no previous sets had.

Frank’s thorough understanding of the furniture’s quality and the textiles used in the mattresses was impressive. He took the time to listen to our preferences and worked diligently within our budget, showing us options that genuinely suited our tastes rather than pressuring us to purchase everything in sight. This approach made a significant difference; we felt respected and valued as customers.

I couldn't be happier to have met Frank. His professionalism and genuine care for our satisfaction turned what could have been a tiring experience into a delightful one. We left the store feeling confident about our choice to invest in our first bedroom set from Raymour & Flanigan. It was a decision that not only ensured we found something we loved but also one that left us excited for the future. We will undoubtedly return to this store, and I wholeheartedly recommend Frank to anyone searching for quality furniture in...

While I am generally satisfied with my ~$8,000 purchase from Raymour & Flanigan and the material quality of the furniture, my experience was significantly marred by the behavior of one salesperson named Stephen. Unfortunately, his conduct compels me to leave a negative review.

During my first encounter with Stephen, I purchased a bed set, but he failed to inform us about the proper delivery time. This oversight resulted in my parents having to sleep on a mattress on the floor for over five days.

On my second visit, I opted to work with a different salesperson. Stephen, however, approached us and, rather than offering an apology for the previous inconvenience, expressed frustration that we had not chosen him as our salesperson again. His lack of professionalism and empathy was concerning.

During my third visit, I was in the customer service area attempting to clarify some issues with my orders and delivery, as there had already been multiple errors. While I was speaking with a customer service representative, Stephen interrupted, raising his voice and insisting that we step aside, claiming a line was forming. His tone was inappropriate, and when I explained that I was still being assisted, he continued to escalate the situation. Despite my attempts to ask him to calm down and act professionally, he became increasingly hostile, raising his voice in a manner that was entirely unacceptable for a professional setting.

It was evident that Stephen’s conduct was not aligned with the standards one would expect from a reputable establishment. While outward appearances may project professionalism, behavior ultimately reveals a person's true character. I urge Raymour & Flanigan to address this issue to prevent future customers from having a similarly...